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| Prevention Philosophy | |
| The Future Hospitality Manager and the Legal Environment | |
| The Hospitality Manager and Legal Management | |
| Preventative Legal Management | |
| Legally Managing At Work: Applying the Stem Process in Hospitality Management | |
| Ethics and the Law | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Government Agencies That Impact the Hospitality Industry | |
| Federal Regulatory and Administrative Agencies | |
| State Regulatory and Administrative Agencies | |
| Local Regulatory and Administrative Agencies | |
| Regulatory Interaction and Oversight Impacting Travel and Tourism | |
| Managing Conflicting Regulations | |
| Responding To an Inquiry | |
| Legally Managing At Work: Recommended Steps for Responding To Inquiries and Complaints by Government Agencies | |
| Monitoring Regulatory Change | |
| International Snapshot: Immigration | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Hospitality Business Structures | |
| The Importance of Business Structure | |
| Common Hospitality Organizational Structures | |
| Common Hospitality Operating Structures | |
| The Agency Relationship | |
| International Snapshot: What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Business Contracts | |
| Introduction to Contracts | |
| The Uniform Commercial Code (UCC) | |
| Legally Managing At Work: Reducing No-Show Reservations | |
| Preventative Legal Management and Contracts | |
| International Snapshot: International Contracts | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Significant Hospitality Contracts | |
| Specific Contract Clauses | |
| Franchise Contracts | |
| Management Contracts | |
| Conference Services Contracts | |
| International Snapshot: A Comparison Of Franchise Disclosure Requirements Under Untied States Law And International Law* | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Legally Managing Property | |
| Introduction to Property | |
| Purchasing Property | |
| Financing the Purchase of Property | |
| Leasing Property | |
| Legally Managing At Work: Legal Considerations of Buying Versus Leasing | |
| Respecting Intellectual Property Rights | |
| International Snapshot: U.S. Hotel Companies Seeking Trademark Protection May Now File In The U.S. For Protection Abroad | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Legally Selecting Employees | |
| Employee Selection | |
| Discrimination in the Selection Process | |
| Legally Managing At Work: Accommodating Disabled Employees | |
| Verification of Eligibility to Work | |
| The Employment Relationship | |
| International Snapshot: Canadian Employment Laws | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Legally Managing Employees | |
| Employment Relationships | |
| Workplace Discrimination and Sexual Harassment | |
| Family and Medical Leave Act | |
| Compensation | |
| Legally Managing At Work: Calculating Overtime Pay For Tipped Employees | |
| Managing Employee Performance | |
| Legally Managing At Work: Guidelines for Conducting Defensible Employee Terminations | |
| Unemployment Claims | |
| Employment Records and Retention | |
| Employment Posters | |
| Workplace Surveillance | |
| International Snapshot: Managing Employees Abroad | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Your Responsibilities As A Hospitality Operator | |
| Duties and Obligations Of A Hospitality Operator | |
| Theories of Liability | |
| Legal Damages | |
| Anatomy of A Personal Injury Lawsuit | |
| Legally Managing At Work: The Manager'S Role in Litigation | |
| Responding To An Incident | |
| Legally Managing At Work: Responding To an Accident | |
| International Snapshot: Negligence | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Your Responsibilities As A Hospitality Operator To Guests | |
| Accommodating Guests | |
| Guest Privacy | |
| Legally Managing At Work: Law Enforcement and Guest Privacy | |
| Facility Maintenance | |
| Legally Managing At Work: Five Steps to Facility Evaluation | |
| Responsibilities To Nonguests | |
| Removal Of Guests | |
| Legally Managing At Work: Responding To Guest Health Emergencies | |
| International Snapshot: Should Foreign Governments Adopt Provisions From The USA Patriot Act To Combat Terrorists Acts Against The Hospitality Industry? | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Your Responsibilities For Guests' Property | |
| Liability for Guests? Property | |
| Bailments | |
| Property with Unknown Ownership | |
| Legally Managing At Work: Disposing Of Found Property | |
| International Snapshot: Limited Liability of Innkeepers in Canada | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Your Responsibilities When Serving Food and Beverages | |
| Serving Food | |
| Legally Managing At Work: Steps to Take When a Guest Complains Of Foodborne Illness | |
| Truth in Menu Laws | |
| Serving Alcohol | |
| International Snapshot: International Perspective on Food And Beverage Litigation | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Legal Responsibilities in Travel and Tourism | |
| Travel | |
| Travel Agents and Tour Operators | |
| Transportation and Common Carriers | |
| Tourism | |
| Online Travel Sales | |
| Legally Managing At Work: Internet Advertising Checklist | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Safety and Security Issues | |
| The Importance of A Protected Environment | |
| Safety and Security Programs: Four-Step Safety and Security Management Method | |
| Legally Managing At Work: Establishing an Effective Guestroom Lock Policy | |
| Crimes against Hospitality Businesses | |
| Legally Managing At Work: Procedures to Reduce the Incidence of Skipping | |
| Legally Managing At Work: Guidelines for Handling Credit Cards | |
| Legally Managing At Work: Personal Check Verification | |
| Crisis Management Programs | |
| Legally Managing At Work: Guest Relations in A Crisis Situation | |
| Legally Managing At Work: Guidelines for Dealing with the Media During A Crisis | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Managing Insurance | |
| Introduction to Insurance | |
| Types of Coverage | |
| Selecting an Insurance Carrier | |
| Selecting the Insurance Policy | |
| Policy Analysis | |
| International Snapshot: Hotels Operating Internationally Need To Think Globally About Their Insurance Programs | |
| What Would You Do? | |
| The Hospitality Industry in Court | |
| What Did You Learn In This Chapter? | |
| Rapid Review | |
| Team Activity | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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