9780787281342

Hospitality and Tourism : An Introduction to the Industry

by ;
  • ISBN13:

    9780787281342

  • ISBN10:

    0787281344

  • Edition: 10th
  • Format: Paperback
  • Copyright: 2001-05-01
  • Publisher: Kendall Hunt Pub Co
  • View Upgraded Edition

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Supplemental Materials

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Table of Contents

Hospitality and Tourism Industry 1(64)
Welcome to the World of Service, Tourism, and Hospitality
3(12)
Robert A. Brymer
Robert H. Bosselman
The Past, Present, & Future
15(14)
Robert G. Davies
Teresa M. Schulz
Industry Associations and Rating Services
29(14)
William R. Peterson
Information Resources
43(8)
Paul Sorgule
Career Realities and Opportunities
51(14)
Charlie R. Adams
Lynn M. Huffman
Katerina Annaraud
Hospitality and Tourism Companies 65(60)
E-Commerce: Hospitality in the New Millennium
67(12)
Radesh Palakurthi
Independent and Entrepreneurial Operations
79(8)
Robert A. McMullin
Margaret A. Persia
Company Owned Operations
87(12)
Lynda J. Martin
Franchising
99(10)
Priscilla Bloomquist
Terry Jones
Deborah Breiter
Contract Management
109(8)
Janet Sim
Rob Heiman
Referral Associations
117(8)
Gary B. Gagnon
Yae Sock Roh
Hospitality and Tourism Operations 125(82)
Principles of Management
127(8)
Albert J. Moranville
Michael J. McCorkle
Marketing & Sales
135(12)
Richard G. McNeill, Jr.
John C. Crotts
Physical Plant Management
147(10)
Ronald A. Usiewicz
Human Resource Management
157(8)
John M. Wolper
Paula Wolper
Law and Ethics
165(8)
Robert Alan Palmer
Cost Controls
173(8)
Carol Soloff-Genese
Service Quality
181(10)
C. E. Vlisides
Training Managers and Staff
191(8)
John L. Avella
Leadership Foundations
199(8)
Ronald F. Cichy
Hospitality and Tourism Career Menu 207
Attractions Management
209
Ernest P. Boger
Bar and Beverage Operations
221
Yvette N. J. Green
Jim Holton
Casinos
231
Kathryn Hashimoto
Catering Industry
241
Robert J. Koenig
Culinary Arts
251
Robert A. Ashley
Distribution Services
259
Elizabeth F. Reutter
Golf Management
267
Stuart H. Mann
Frank B. Guadagnolo
Health Club Management
279
Linsley T. DeVeau
James F. Downey
Hotel and Lodging Operations
287
James L. Giordano
Information Systems Manager
299
Michael L. Kasavana
Management Consulting
307
Joe C. Hutchinson
Meeting and Event Management
315
Catherine H. Price
Noncommercial Food Service
327
Polly Buchanan
Private Clubs
339
Denis P. Rudd
Frank Flanegin
Quick Service Operations
349
Nancy Swanger
Real Estate Opportunities
357
John M. Stefanelli
Karl J. Mayer
Resort Management and Vacation Ownership
365
Michael J. McCorkle
Albert J. Moranville
Restaurant Management
375
James P. Dishaw
Dori Finley
Senior Living Services
383
Linsley T. DeVeau
James F. Downey
Tourism Services
393
Jerome Agrusa
Jon Griffin Donlon
Tradeshow and Exposition Services
401
Kate Sullivan
Travel Agency and Tour Operators
407
Patrick T. Tierney

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