Hotel Front Office Management, 5th Edition

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  • Edition: 5th
  • Format: Hardcover
  • Copyright: 2010-11-01
  • Publisher: Wiley

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Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Table of Contents

Chapter 1 Introduction to hotel management 1

Chapter 2 Hotel organization and the front office manager 37

Chapter 3 Effective interdepartmental communications 73

Chapter 4 Property management systems 95

Chapter 5 Systemwide reservations 129

Chapter 6 Revenue management 165

Chapter 7 Guest registration 184

Chapter 8 Managing the financials 222

Chapter 9 Guest checkout 237

Chapter 10 Preparation and review of the night audit 261

Chapter 11 Managing hospitality 308

Chapter 12 Training for hospitality 336

Chapter 13 Promoting in-house sales 362

Chapter 14 Security 381

Chapter 15 Executive housekeeping 411

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