HOW 9 A Handbook for Office Workers

by Clark, James L.; Clark, Lyn R

• ISBN13: 9780324013573
• ISBN10: 0324013574
• Edition: 9th
• Format: Spiral Bound
• Copyright: 2000-07-25
• Publisher: South-Western College Pub

Summary

This comprehensive reference manual is designed to assist students, office professionals, and business writers in preparing business communications. It includes detailed and precise information for writing, formatting, and transmitting communications. Unlike other reference books, HOW 9 is tailored for writing style, grammar, mechanics, and techniques in a business/office environment. The text can be used as a stand-alone reference or as a supplement.

Table of Contents

Preface	vii
Punctuation	1	(64)
Comma	5	(21)
Semicolon	26	(4)
Colon	30	(6)
Dash	36	(3)
Period	39	(5)
Question Mark	44	(3)
Exclamation Mark	47	(2)
Quotation Marks	49	(5)
Apostrophe	54	(5)
Parentheses	59	(3)
Brackets	62	(1)
Asterisk	62	(1)
Diagonal	63	(1)
Underscore	63	(1)
Ampersand	64	(1)
Hyphenating and Dividing Words	65	(14)
Hyphenating Words	67	(7)
End-of-Line Word and Word-Group Divisions	74	(5)
Capitalization	79	(28)
Number Formats and Applications	107	(26)
General Format	109	(3)
Numbers Expressed in Figure Form	112	(7)
Time	119	(3)
Addresses and Telephone Numbers	122	(1)
Special Forms	123	(4)
Business Calculations	127	(6)
Grammar and Usage	133	(50)
Sentences	136	(3)
Nouns	139	(9)
Pronouns	148	(8)
Verbs	156	(13)
Adjectives	169	(4)
Adverbs	173	(3)
Prepositions	176	(3)
Conjunctions	179	(3)
Interjections	182	(1)
Abbreviations and Symbols	183	(26)
Abbreviations	185	(19)
Contractions	204	(1)
Symbols	205	(4)
Words Often Confused and Misused	209	(46)
Proofreading and Editing	255	(16)
Spelling	257	(3)
Proofreading	260	(5)
Editing	265	(6)
Using the Internet	271	(10)
Electronic Messaging	281	(16)
Networks	283	(1)
Facsimile (Fax) Transmissions	283	(4)
E-Mail Messages	287	(10)
Address Format and Forms of Address	297	(20)
General Address Format	299	(1)
Names and Titles	300	(3)
Places	303	(3)
Address Format for Foreign Correspondence	306	(1)
On-Line Address Formats	307	(2)
Forms of Address	309	(8)
Business Letters and Memorandums	317	(54)
Letter Styles	319	(4)
Letter Format and Placement of Major Parts	323	(29)
Punctuation Style	352	(2)
Addressing Envelopes	354	(8)
Folding and Inserting Correspondence	362	(2)
Memorandums	364	(7)
Reports and Other Business Documents	371	(66)
General Formats for Reports and Manuscripts	373	(7)
Parts of a Report or Manuscript	380	(46)
Meeting Minutes	426	(11)
Employment Application Documents	437	(34)
The Chronological Resume	439	(8)
The Functional Resume	447	(2)
The Combination Resume	449	(1)
Conventional Resume Formats	450	(1)
Automated Applicant Tracking Systems	451	(4)
On-line Career Resources	455	(6)
The Application Letter	461	(3)
The Application Form	464	(1)
Reference Request Letters	465	(1)
Follow-up Letters	466	(5)
Information Sources	471	(16)
Published Materials	473	(4)
Electronic Media	477	(3)
On-Line Resources	480	(7)
Manual and Electronic File Management	487	(18)
The Filling Process	489	(1)
Indexing and Alphabetizing	489	(7)
Organizing and Maintaining Computer Data Files	496	(9)
Glossary A: Grammatical Terms Used in A Handbook for Office Workers	505	(20)
Glossary B: Glossary of Computer and Internet Terms	525	(16)
Index	541