How to Be Assertive in Any Situation

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2014-05-08
  • Publisher: FT Press
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Take control and lead the life you want to live.


Do you say yes when you mean no?

Do you avoid conflict and confrontation?

Do you struggle to make decisions?


What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can.


Discover life-changing techniques to help you express your needs openly and calmly; set boundaries and deal with expectations, demands and criticism; make clear decisions without ever feeling anxious.


Challenge your fears, grow self-confidence and steer your life in the direction you want to go.


 “Practical, empowering and thought-provoking.”

 Heather Buckley, Co-Founder and Director of Silicon Beach Training


“This book will help everyone understand that a few small changes can add up to big changes in our happiness and success.”

Vicki Saunders, serial entrepreneur & CEO, Zazengo


Author Biography

Sue Hadfield taught English in comprehensive schools for twenty years and has spent the last ten years teaching adults assertiveness, career and personal development skills at the University of Sussex and for community groups.


Gill Hasson works with people from diverse backgrounds and situations teaching community development, career and personal development, critical thinking and academic skills. She has written for Psychologies magazine and for the Open University.

Table of Contents

About the authors

Authors’ acknowledgements


Introduction to 2nd edition


Part 1 What it means to be assertive

   1 What does it mean to be assertive?  

   2 Feel good about yourself and make others feel good too  

   3 Say what you want and what you don’t want  

   4 How to deal with other people’s expectations and demands 


Part 2 Putting it into practice

   5 How to be assertive with your family 

   6 How to be assertive with your friends 

   7 How to be assertive at work 

   8 How to get good service 

   9 How to be assertive at interviews 

   10   How to be assertive in meetings

   11   Help others to be assertive

   12   How to deal with difficult people

   13  How to make assertive decisions  



Appendix 1 Useful assertive phrases and quick responses

Appendix 2 Courses and websites


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