How to Be Good at Performance Appraisals

by Grote, Dick

• ISBN13: 9781422162286
• ISBN10: 1422162281
• Format: Hardcover
• Copyright: 2011-07-05
• Publisher: Harvard Business School Pr

Summary

If you're an executive, manager, or team leader, one of your toughest responsibilities is managing your people's performance. How do you appraise just how well a direct report has carried out her job? What do you do if informal coaching fails to improve mediocre performance? In Performance AppraisalsDick Grote provides a concise, hands-on guide to succeeding at every task required by your company's performance appraisal and management process. Through step-by-step instructions, examples, sample dialogues, and suggested scripts, he shows you how to handle appraisal activities ranging from setting goals, defining job responsibilities, and coaching to providing recognition, assessing performance and discussing it with employees, and creating development plans. Grote also explains how to tackle other performance management activities your company requires, such as determining compensation, developing and retaining star performers, and solving people problems. This book is so accessible and practical that you won't just read it once and put it away. Instead, you'll be sure to keep it within arm's reach, referring to particular chapters each time you face a performance management task.

Table of Contents

Introduction	p. 1
Why Bother with Performance Appraisal?	p. 9
Goal Setting	p. 21
Determining Key Job Responsibilities	p. 43
Identifying and Using Competencies	p. 59
Providing Day-to-Day Coaching	p. 71
Evaluating the Quality of an Individual's Performance	p. 89
Using Your Appraisal Form	p. 107
Preparing for the Appraisal Discussion	p. 129
Conducting the Appraisal Discussion	p. 145
Hot-Button Issues	p. 179
Notes	p. 193
Index	p. 199
Acknowledgments	p. 215
About the Author	p. 217
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