How People Tick : A Guide to over 50 Types of Difficult People and How to Handle Them

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2009-05-28
  • Publisher: Kogan Page Ltd
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This new edition of How People Tickis a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.

Author Biography

Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director.  In 1995 he founded Strategy Strategy to help people and organizations move on in “difficult” situations or avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.

Table of Contents

About the authorp. x
Preface to the second editionp. xi
Introductionp. 1
Angry people who may also be Aggressive, Antagonistic, Argumentative, Confrontational, Destructive, Explosive, Hostile, Intimidating, Threatening, Vicious or even Violentp. 2
Anxious people who may also be Catastrophizers, Dejected, Miserable, Pessimists, Sad, Scared, Terrified, Timid, Unhappy or Worriersp. 9
Apologetic people who may feel so apologetic so often about so many things that they and others feel they're a 'Sorry' Personp. 11
Biased people who may also be seen as Bigots, Closed-minded, Prejudiced, Rigid, Unfair or Making Sweeping Assumptions or Generalizationsp. 15
Blamers who may Blame Other People or Blame Circumstances, or just Not Take Responsibility for their own actionsp. 19
Boring people who may also be Burblers, Digressers, Ramblers, Tedious, Unfocused or Wafflersp. 22
Bullies who may also be Aggressive, Belittling, Bombastic, Bossy, Dictatorial, Haranguing, Harassing, Intimidating, Oppressive, Pressurizing, Railroading, Threatening or plain Unkind or quite possibly all of these at oncep. 26
Change-resistant people who may also be Conservative, Inflexible, Risk-averse, Unadventurous, Unimaginative or indeed just Calm and Patientp. 32
Charmers who may also be Attractive, Charismatic, Seductive, Slick, Slimy or Smarmy or quite possibly all of these togetherp. 36
Cold people who may also be seen as Thick-skinned, Unaffectionate, Unemotional, Unempathetic, Uninvolved or possibly even Insensitive or Brutalp. 39
Competitive peoplep. 42
Confused people who may also be Unsettledp. 45
Difficult people who may be plain Contrary, Disagreeable or Disharmoniousp. 49
Disobedient peoplep. 52
Disrespectful people who may also be Belittlers, Dismissive, Flippant, Humiliators, Insensitive, Politically Incorrect and/or Put-Downersp. 57
Dumpers who may mistakenly believe they are Delegatorsp. 62
Embarrassed people who may also Belittle Themselves and/or their Achievements, or be Excessively Modest or Quiet, Reluctant to Accept Praise/Compliments, Scared to Speak Up, Self-deprecating, Self-effacing, Shyp. 65
Forgetful people who may also be prone to Losing Thingsp. 68
Gossipy people who may also be Cliquey and Rumour-mongersp. 73
Hostile people who may also appear to be Alienating, Antagonistic, Argumentative, Confrontational, Disaffected, Disloyal, Disrespectful, Grudging, Obstructive, Resentful, Ridiculing, Rude, Sarcastic, Snide, Sulky, Trouble-makers, Uncooperative, Undermining, Unforgiving, Unfriendly, Vengeful or Vindictivep. 78
Impatient people who may also be Complainers, Intolerant and Unreasonablep. 84
Impetuous, impulsive peoplep. 88
Indecisive people who generally Find It Hard to Make Decisionsp. 91
Insecure people who may also be Fragile, Intraverted, Loners, Needing Constant Reassurance, Over-Sensitive, Shy, Thin-skinned, Timid, Unconfident, Victim-like, with Low Confidence, Low Self-esteem, Low Self-worthp. 98
Insincere people who may also be seen as Deceivers, Liars, Manipulators, Tricksters, Two-faced, Untrustworthyp. 105
Last-minuters who leave things until the very last momentp. 108
Late people who may also consistently Miss Deadlines or be Unpunctual or Unreliablep. 112
Loners who may also Keep Themselves to Themselves and not be Obvious Team Playersp. 115
Messy people who may also be Disorganized or Untidyp. 118
Moody people who may also seem Temperamental, Unpredictable and/or Unreliablep. 122
Must-have-the-last-word people who may also be Hangers-on and The Last to Leavep. 125
Negative people who may also be But-ters, Dampeners, Pessimists or Wet Blankersp. 129
Nit-picky people who may tend to Find Faultsp. 131
Patronizing people who may also be Arrogant, Belittling, Insensitive, Pompous, Self-important, Smug, Snobbish, Thick-skinned, Unobservant or all of these at oncep. 134
Phobic people who may be Fearful, Frightened, Scared or Terrified of, say, presenting in publicp. 138
Plodders who may also be Infuriatingly Slow, Tedious and Tortoises (vs Hares)p. 143
Princesses and princes who may aso be Daydreamers, Deluded, Precious, Preeners, Spoiled or probably all of these rolled into onep. 146
Repeaters, ie people who Keep Repeating Themselvesp. 149
Scatter-gun thinkers who may also be Unfocused (actually Multi-focused) and Unpredictable and may Flit from Idea to Ideap. 153
Selfish people who may also be Inconsiderate, Self-centred, Self-obsessedp. 156
Show-offs who are Attention-seeking, Cocky, Extreme Extraverts and Full of Themselvesp. 159
Stressed people who may also be Anxious, Fretful, Pressured, Tense and/or Worriedp. 163
Unassertive people who may also seem to Complaint, Malleable, Subservient or Weakp. 167
Unenthusiastic people who may also be low on Ambition, 'Drive', Excitement, Inspiration, Motivation, Optimism or Passionp. 170
Unfulfilled people who may also be considered Failures, Inadequate, Sad, Undersachievers or Unsatisfiedp. 175
Unmotivated people who may Do the Minimum, Need Telling Every Single Thing to Do, and also be Clock-watchers, Demotivated, Disengaged, Uninterested, Incurious, Lethargic, Reluctant, Slow, Timeservers, Uninvolvable or Unwillingp. 181
Unrealistic people who may be Overpromising Others, and Kidding Themselvesp. 188
Untrusting people who may also be Cautious, Cynical, Hard to Convince, Sceptical or Suspiciousp. 191
U-turners who may also be Backtrackers or Mind-changersp. 196
Workaholicsp. 200
Yes people who appear to Agree with Everything and have No Real Opinions of Their Ownp. 204
Table of Contents provided by Ingram. All Rights Reserved.

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