Human Factors Methods for Design : Making Systems Human-Centered

by Nemeth, Christopher P.

• ISBN13: 9780203643662
• ISBN10: 0203643666
• eBook ISBN(s): 9781134429202
• Additional ISBN(s): 9781134429219
• Copyright: 2004-02-17
• Publisher: Taylor & Francis
• More Book Details

Summary

An in-depth guide to solving human factors challenges in the development process, Human Factors Methods for Design provides design and human factors professionals, systems engineers, and research and development managers with the orientation, process, and methods to perform ergonomics research. The book delivers an overview of human factors and the application of research to product and service development. It enables the reader to define a design opportunity, develop product goals, and establish criteria for meeting those goals. The text offers a road map for collecting and organizing information, applying information to the creation of solutions, and evaluating potential solutions.

Table of Contents

Human factors practice

The Human-Made Environment

The Systems Model

Requirements

Life Cycle

The Development Process

System Issues

Human Factors Practice

Summary

Human Abilities and Limits

Human Roles

Input

Mediation

Output

Response to Environment

Motivation

Adaptation

Human Erroneous Actions or Error

Group versus Individual

Summary

How We Think about Development Problems

Reasoning

Philosophical Thought

Intelligence

Problem Solving Behavior

Impediments to Problem Solving

Summary

What Influences Development?

Problems and Opportunities

Influences on Research and Development

Process

Rapid Prototyping

Personal conduct

Summary

Human Factors in Research and Development

Applied Human Factors Research

Observation

Inferential Studies

How to Choose Methods

Summary

Human factors methods

Analysis Methods

Pareto Analysis

Operational Analysis (Mission Analysis)

Analysis of Similar Systems

Activity Analysis

Verbal Protocol Analysis (Thinking Aloud, Directed Dialog)

Critical Incident Study

Management Oversight and Risk Tree Analysis (MORT)

Error Analysis

Root Cause Analysis

Summary

Design Guidance Methods

Flow Analysis

Time Line Analysis

Link Analysis

Function Allocation

Task Description (task identification)

Task Analysis

Cognitive Task Analysis

Technique for Human Error Rate Prediction (THERP)

Work Design

Decision Analysis

Summary

Evaluation Methods

Simulation

Fault Tree Analysis

Failure Modes and Effects Analysis

Operational Sequence Analysis

Workload Assessment

Summary

Surveys: Interviews and Questionnaires

Questionnaires

Interviews

Self-Administered Questionnaires

Bias, Presumption and Non-Response

Summary

Usability Assessment

Usability

Usability Assessment Methods

Usability Testing

Usability Benefits and Issues

Summary

Controlled Studies

Basic Controlled Studies

Process

Experimental Design

Inferential Study

Summary

Application

Cost-Effectiveness

Value

Cost-Benefit Analysis

Cost-Effectiveness

Determining Cost-Effectiveness

Application to Practice

Summary

Effecting Change

Research and Development is Change

Working Relationships

Traits for Change

Change Management

Change Evolution

The Change Process

Example

Summary

Communication

Purpose

Nature of Research and Development Communications

Types of Human Factors Communications

Summary

Examples

Bus Workstation

International Currency Exchange

Web Site Design

Remote Site Collaborative Communications Tool

Sharps Disposal Container

Infusion Pump

Reference Laboratory Assay System

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