Human Relations for Career and Personal Success

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 2005-01-01
  • Publisher: Prentice Hall
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ENHANCED DISTANCE LEARNING SUPPORT! Visit www.prenhall.com/business studies for bull; bull;Complete Online courses bull;FREE Companion Web Site for practice and immediate student feedback bull;Course support including reference links and instructor's materials This best-selling text presents skills demanded by successful employers in the 21 st century. It incorporates self-assessment into the introduction of critical development areas. Additional Self-Assessment is available by packaging Pearson Prentice Hall's Assessment CD-ROM's with the textbook. Dr. DuBrin covers the hottest areas in business today. bull; bull;Self-esteem bull;Risk-taking bull;Emotional Intelligence bull;Health in the Workplace bull;Gender, Email, and Voicemail Communication bull;Online Addictions bull;Non-verbal Indicators bull;Conflict Resolution bull;Cyber-stalking bull;Cross-cultural Relations bull;Cyber-networking bull;Servant Leadership bull;Stress Busters

Table of Contents

Prefacep. ix
About the Authorp. xv
Understanding and Managing Yourself
Human Relations and Yourselfp. 1
How Work and Personal Life Influence Each Otherp. 2
Human Relations Begins with Self-Understandingp. 4
Your Self-Concept: What You Think of Youp. 10
The Nature and Consequences of Self-Esteemp. 12
How to Enhance Self-Esteemp. 16
Potential Disadvantages of Preoccupation with the Selfp. 20
How Studying Human Relations Can Help Youp. 21
Summaryp. 22
Referencesp. 24
Additional Readingp. 27
Self-Motivation and Goal Settingp. 29
How Needs and Motives Influence Motivationp. 30
Maslow's Need Hierarchyp. 36
Goals and Motivationp. 37
Goal Setting on the Jobp. 40
Personal Goal Settingp. 43
Guidelines for Goal Settingp. 46
Problems Sometimes Created by Goalsp. 48
Self-Motivation Techniquesp. 49
Developing the Self-Discipline to Achieve Goals and Stay Motivatedp. 51
Summaryp. 53
Referencesp. 57
Additional Readingp. 59
Problem Solving and Creativityp. 61
Personal Characteristics That Influence Your Problem-Solving Abilityp. 63
Problem-Solving Stylesp. 67
Problem-Solving and Decision-Making Stepsp. 69
Creativity in Decision Makingp. 75
Measuring Your Creative Potentialp. 75
Improving Your Creativityp. 83
Summaryp. 91
Referencesp. 95
Additional Readingp. 97
Achieving Wellness and Managing Stressp. 99
Strategies for Achieving Wellnessp. 100
The Physiology and Consequences of Stressp. 108
Sources of Stress in Personal Lifep. 112
Personality Factors and Stress-Pronenessp. 115
Sources of Work Stressp. 116
Managing Stressp. 122
Summaryp. 127
Referencesp. 129
Additional Readingp. 133
Dealing with Personal Problemsp. 135
Self-Defeating Behaviorp. 137
Understanding and Controlling Addictionsp. 143
Coping with the Loss of a Relationshipp. 152
Absenteeism and Tardinessp. 154
Depression and Neurobiological Disordersp. 155
Dealing with Angerp. 158
Summaryp. 160
Referencesp. 163
Additional Readingp. 166
Dealing Effectively with People
Communicating with Peoplep. 167
How Communication Takes Placep. 169
Nonverbal Communication (Sending and Receiving Silent Messages)p. 170
Interpersonal Communication and Information Technologyp. 176
Roadblocks to Communicationp. 180
Building Bridges to Communicationp. 185
Enhancing Your Listening Skillsp. 192
Overcoming Gender Barriers to Communicationp. 193
Summaryp. 196
Referencesp. 200
Additional Readingp. 201
Handling Conflict and Being Assertivep. 203
Why So Much Conflict Existsp. 204
Advantages and Disadvantages of Conflictp. 212
Techniques for Resolving Conflictsp. 214
Developing Assertivenessp. 221
Summaryp. 226
Referencesp. 231
Additional Readingp. 232
Getting Along with Your Manager, Coworkers, and Customersp. 233
Developing a Good Relationship with Your Manager or Team Leaderp. 235
Coping with a Problem Managerp. 242
Building Good Coworker Relationshipsp. 245
Building Good Relationships with Customersp. 255
Summaryp. 259
Referencesp. 263
Additional Readingp. 264
Developing Cross-Cultural Competencyp. 267
Major Dimensions of Differences in Cultural Valuesp. 268
Barriers to Good Cross-Cultural Relationsp. 272
Approaches to Improving Cross-Cultural Relationsp. 274
Overcoming Cross-Cultural Communication Barriersp. 283
Summaryp. 285
Referencesp. 287
Additional Readingp. 290
Developing Career Thrust
Choosing a Career and Developing a Portfolio Careerp. 291
Self-Knowledge and Choosing a Careerp. 292
Finding Out about Occupationsp. 299
Data, People, or Thingsp. 303
Developing a Portfolio Career and Career Switchingp. 304
Eight Suggestions for Career Preparationp. 308
Summaryp. 309
Referencesp. 313
Additional Readingp. 313
Conducting a Job Searchp. 315
Targeting Your Job Searchp. 316
Qualifications Sought by Employersp. 318
Job-Finding Methodsp. 318
Cover Lettersp. 325
Preparing an Effective Job Resumep. 326
The Successful Job Interviewp. 334
Psychological Testing and the Physical Examp. 338
Managing the Downside of Conducting a Job Searchp. 341
Summaryp. 342
Referencesp. 344
Additional Readingp. 347
Developing Good Work Habitsp. 349
Dealing with Procrastinationp. 351
Developing Proper Attitudes and Valuesp. 355
Time Management Techniquesp. 359
Overcoming Time Wastersp. 366
Summaryp. 369
Referencesp. 374
Additional Readingp. 375
Getting Ahead in Your Careerp. 377
The New Model of Career Advancementp. 378
Taking Control of Yourselfp. 380
Exerting Control over the Outside Worldp. 389
Dealing with Hidden Barriers to Advancementp. 399
Summaryp. 401
Referencesp. 403
Additional Readingp. 406
Developing Self-Confidence and Becoming a Leaderp. 407
The Importance of Self-Confidence and Self-Efficacyp. 409
Developing Self-Confidencep. 409
Leadership and Being a Leaderp. 415
Developing Your Leadership Potentialp. 427
Summaryp. 429
Referencesp. 432
Additional Readingp. 433
Managing Your Personal Life
Managing Your Personal Financesp. 435
Your Personal Financial Planp. 436
Basic Investment Principlesp. 441
Choosing Your Investmentsp. 443
Managing and Preventing Debtp. 454
How to Retire Richp. 460
Summaryp. 463
Referencesp. 467
Additional Readingp. 467
Finding Happiness and Enhancing Your Personal Lifep. 469
Achieving Happinessp. 470
A Planned Approach to Finding a Relationshipp. 476
Why People Are Attracted to One Anotherp. 480
Working Out Issues within Relationshipsp. 484
Meeting the Challenges of Being a Two-Income Couplep. 486
Keeping Your Relationship Vibrantp. 488
Summaryp. 493
Referencesp. 498
Additional Readingp. 499
Glossaryp. 501
Indexp. 509
Table of Contents provided by Syndetics. All Rights Reserved.


Welcome to the seventh edition ofHuman Relations for Career and Personal Success.The purpose of this book is to show you how you can become more effective in your work and personal life through knowledge of and skill in human relations. A major theme of this text is that career and personal success are related. Success on the job often enhances personal success, and success in personal life can enhance job success. Dealing effectively with people is an enormous asset in both work and personal life. One major audience for this book is students who will meet human relations problems on the job and in personal life. The text is designed for human relations courses taught in colleges, career schools, vocational-technical schools, and other postsecondary schools. Another major audience for this book is managerial, professional, and technical workers who are forging ahead in their careers. ORGANIZATION OF THE BOOK The text is divided into four parts, reflecting the major issues in human relations. Part 1 covers four aspects of understanding and managing yourself: Chapter 1 focuses on self-understanding and the interrelationship of career and personal success, Chapter 2 explains how to use goal setting and other methods of self-motivation to improve your chances for success, Chapter 3 explains the basics of solving problems and making decisions with an emphasis on creativity, Chapter 4 deals with achieving wellness and managing stress, and Chapter 5 focuses on dealing with personal problems such as substance abuse, counterproductive habits, and other forms of self-defeating behavior. Part 2 examines the heart of human relations--dealing effectively with other people. The topics in Chapters 6 through 9 are, respectively, communicating with people; handling conflict with others and being assertive; getting along with your manager, coworkers, and customers; and developing competency in working with people from other cultures. Part 3 provides information to help career-minded people capitalize on their education, experiences, talents, and ambitions. The topics of Chapters 10 through 13 are choosing a career and developing a portfolio career, finding a suitable job, developing good work habits, and getting ahead in your career. Chapter 14 is about the related topics of developing self-confidence and becoming a leader. Part 4 is divided into two chapters. Chapter 15 offers realistic advice on managing personal finances. Chapter 16 describes how to enhance social and family life, including how to find happiness and new friends and how to keep a personal relationship vibrant. Human Relations for Career and Personal Successis both a text and a workbook of experiential exercises, including role plays and self-assessment quizzes. (An experiential exercise allows for learning by doing, along with guided instruction.) Each chapter contains one or more exercises and ends with a human relations case problem. All the experiential exercises can be completed during a class session. In addition, they emphasize human interaction and thinking and minimize paperwork. A CHANGES IN THE SEVENTH EDITION The seventh edition reflects an updating and selective pruning and/or expansion of concepts of previous editions. The text continues the Internet emphasis of the sixth edition, with each chapter containing an Internet Skill-Building Exercise and a Web Corner. Also, references to Web sites are mentioned throughout the text. Several more complex cases have been added, and many self-assessment exercises have been revised and many new ones added. Over 75 percent of the chapter openers, cases, and examples are new. Chapter 1 now includes two self-evaluation traps of underestimating and overestimating our capabilities. Chapter 2 has a boxed insert about how a worker used goal setting to finally enter his dream career. Chapter 3 contains a completely revamped presentation of prob

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