Human Relations Strategies for Success

by Lamberton, Lowell; Minor-Evans, Leslie

• ISBN13: 9780073377049
• ISBN10: 007337704X
• Edition: 4th
• Format: Paperback
• Copyright: 2009-01-08
• Publisher: McGraw-Hill Education

Summary

More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.Using time-tested, research-based psychology and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory Lamberton, Human Relations will help you prepare for this changing world. You will find strategies and techniques to achieve human relations success on and off the job, and human relations skills that transfer from the classroom to the real world of work.

Table of Contents

Human Relations and You

Human Relations: A Background

Self-Concept and Self-Esteem in Human Relations

Self-Awareness and Self-Disclosure

Attitudes

Personal and Organization Values

Motivation: Increasing Productivity

Human Relations in Groups

Communication and Human Relations

People, Groups, and Their Leaders

Teams in Quality Organizations

Achieving Emptional CEmotional3>

Building Your Human Relations Skills

Individual and Organizational Change

Creativity and Human Relations

Conflict Management

Stress and Stress Management

Your External and Internal Customers

Thriving In a Changing World

Human Relations in a World of Diversity

Business Ethics and Social Responsibility

Maintaining Workplace Health

Human Relations and Your Future Success

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