Human Relations Strategies for Success

by Lamberton, Lowell; Minor-Evans, Leslie

• ISBN13: 9780073524689
• ISBN10: 0073524689
• Edition: 5th
• Format: Paperback
• Copyright: 2013-10-25
• Publisher: McGraw-Hill Education

Summary

Human Relations: Strategies for Success 5e by Lowell Lamberton and Leslie Minor will help you prepare for this changing world. This text covers time-tested, research-based social science and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory. More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.

Their commitment to the creation of a book that is at once interesting to read, motivating to study, and relevant to a wide variety has been the driving force behind Human Relations: Strategies for Success.

Table of Contents

Part One: Human Relations and You

Chapter 1: Human Relations: A Background

Chapter 2: Self-Concept and Self-Esteem in Human Relations

Chapter 3: Self-Awareness and Self-Disclosure

Chapter 4: Attitudes and Values in Human Relations

Chapter 5: Motivation: Increasing Productivity

Part Two: Human Relations in Groups

Chapter 6: Communication and Human Relations

Chapter 7: People, Groups, and Teams

Chapter 8: Achieving Emotional Control

Part Three: Building Your Human Relations Skills

Chapter 9: Individual and Organizational Change

Chapter 10: Creativity and Human Relations

Chapter 11: Conflict Management

Chapter 12: Stress and Stress Management

Chapter 13: Your External and Internal Customers

Part Four: Thriving in a Changing World

Chapter 14: Human Relations in a World of Diversity

Chapter 15: Business Ethics and Social Responsibility

Chapter 16: Maintaining Workplace Health and Success