9780078242076

Human Relations: Strategies for Success, Student Text

by
  • ISBN13:

    9780078242076

  • ISBN10:

    007824207X

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2001-07-18
  • Publisher: Career Education

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Supplemental Materials

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Summary

"Human Relations: Strategies for Success" covers both new and time-tested theories of human relations, and shows the relationship between human relations skills and career success in one-on-one situations, groups, and organizations. Self-esteem, self-awareness, attitude, motivation, and values are covered as the text explores the personal side of human relations and how it relates to management theory. "Human Relations: Strategies for Success" stresses the human relations skills and management principles essential to functioning successfully in a global business environment.

Table of Contents

PART ONE: HUMAN RELATIONS AND YOU

Chapter 1 Human Relations: A Background

Chapter 2 Self-Esteem in Human Relations

Chapter 3 Self-Awareness and Self-Disclosure

Chapter 4 Attitudes

Chapter 5 Personal and Organizational Values

Chapter 6 Motivation: Increasing Productivity

PART TWO: HUMAN RELATIONS IN GROUPS

Chapter 7 Communication and Human Relations

Chapter 8 People, Groups, and Their Leaders

Chapter 9 Teams in Quality Organizations

Chapter 10 Transactions and Relationships

PART THREE: BUILDING YOUR HUMAN RELATIONS SKILLS

Chapter 11 Individual and Organizational Change

Chapter 12 Creativity and Human Relations

Chapter 13 Conflict Management

Chapter 14 Stress and Stress Management

Chapter 15 Winning and Keeping Your Customers

PART FOUR: THRIVING IN A CHANGING WORLD

Chapter 16 Managing Diversity

Chapter 17 Business Ethics and Social Responsibility

Chapter 18 Maintaining Workplace Health

Chapter 19 Closing Thought About Human Relations and Your Future

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