Human Resource Issues in International Tourism

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  • Format: Paperback
  • Copyright: 1993-04-01
  • Publisher: Butterworth-Heinemann

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Table of Contents

List of contributors
Human Resources in Tourism - Macro Perspectives
Human resources in tourism: an introductionp. 3
Human resource planning and development: a focus on service excellencep. 22
Human resource planning and development: micro and macro models for effective growth in tourismp. 30
Labour markets and vocational educationp. 47
Collecting and using information about human resources in tourism - the direct survey methodp. 60
Input-output analysis and employment multipliersp. 77
Case Studies
Australiap. 89
Balip. 108
Belgiump. 116
Canadap. 125
The Caribbeanp. 147
Hong Kongp. 161
Indiap. 177
Kenyap. 192
Republic of Irelandp. 201
United Kingdomp. 217
Creating an integrated human resource environment for tourismp. 235
Indexp. 255
Table of Contents provided by Blackwell. All Rights Reserved.

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