Human Resources in Healthcare : Managing for Success

by Fried, Bruce; Fottler, Myron D.; Johnson, James A.

• ISBN13: 9781567932430
• ISBN10: 1567932436
• Edition: 2nd
• Format: Hardcover
• Copyright: 2005-11-01
• Publisher: Foundation of the Amer College

Table of Contents

Foreword	xi
by Gary Filerman, Ph.D.
Preface	xiii
Chapter 1 Strategic Human Resources Management	1	(24)
Myron D. Fottler, Ph.D.
Introduction,	1	(5)
Environmental Trends,	6	(1)
The SHRM Model,	7	(11)
Human Resources and the Joint Commission,	18	(2)
A Strategic Perspective on Human Resources,	20	(1)
Summary,	21	(2)
Discussion Questions,	23	(1)
Experiential Exercises,	24	(1)
Chapter 2 Healthcare Workforce Planning	25	(18)
Thomas C. Ricketts, III, Ph.D.
Introduction,	25	(2)
The History of Healthcare Workforce Planning,	27	(1)
The Rationale for Healthcare Workforce Planning,	28	(1)
Overview of Workforce Planning Methodologies,	29	(5)
Challenges and Difficulties of Workforce Planning,	34	(1)
International Perspectives,	35	(1)
Workforce Supply Metrics,	36	(1)
Summary,	37	(3)
Discussion Questions,	40	(1)
Experiential Exercise,	41	(2)
Chapter 3 Healthcare Professionals	43	(28)
Kenneth R. White, Ph.D., FACHE; Dolores G. Clement, Dr.P.H.; and Kristie G. Stover, M.B.A., CHE
Introduction,	43	(1)
Professionalization,	44	(2)
Healthcare Professionals,	46	(13)
Considerations for Human Resources Management,	59	(2)
Changing Nature of the Healthcare Professions,	61	(6)
Summary,	67	(3)
Discussion Questions,	70	(1)
Experiential Exercise,	70	(1)
Chapter 4 The Legal Environment of Human Resources Management	71	(42)
Beverly L. Rubin, JD., and Bruce J. Fried, Ph.D.
Introduction,	72	(1)
Employment Laws,	73	(3)
Employment Discrimination,	76	(1)
Equal Employment Opportunity Legislation,	77	(8)
Implementing Equal Employment Opportunity Principles,	85	(12)
Employment at-Will Principle and Its Exceptions,	97	(4)
Termination Procedures,	101	(3)
Grievance Procedures,	104	(1)
Other Employment Issues,	105	(1)
Summary,	106	(3)
Discussion Questions,	109	(1)
Experiential Exercises,	110	(3)
Chapter 5 Workforce Diversity	113	(20)
Rupert M. Evans, Sr, FACHE
Introduction,	113	(1)
A Definition of Diversity,	114	(2)
Advancement Disparities Among Healthcare Administrators,	116	(1)
Prejudice in the Workplace,	117	(1)
The Business Case for Diversity,	118	(2)
Legal Issues Surrounding Diversity,	120	(1)
The Impact of Diversity on Care Delivery,	121	(1)
Components of an Effective Diversity Program,	122	(2)
Summary,	124	(1)
Discussion Questions,	125	(1)
Experiential Exercises,	125	(8)
Chapter 6 Job Analysis and Job Design	133	(30)
Myron D. Fottler, Ph.D.
Introduction,	133	(1)
Definitions,	134	(1)
The Job Analysis Process,	135	(6)
Legal Aspects of Job Analysis,	141	(2)
Job Analysis in a Changing Environment,	143	(2)
Job Design,	145	(5)
Summary,	150	(3)
Discussion Questions,	153	(1)
Experiential Exercises,	154	(1)
Appendix A,	155	(8)
Chapter 7 Recruitment, Selection, and Retention	163	(42)
Bruce J. Fried, Ph.D.
Introduction,	163	(1)
Recruitment,	164	(14)
Selection,	178	(13)
Retention,	191	(5)
Summary,	196	(3)
Discussion Questions,	199	(1)
Experiential Exercises,	200	(5)
Chapter 8 Organizational Development, Training, and Knowledge Management	205	(18)
James A. Johnson, Ph.D.; Gerald R. Ledlow, Ph.D., CHE; and Bernard J. Kerr, Jr., Ed.D., FACHE
Introduction,	205	(1)
Organizational Development,	206	(4)
Training,	210	(6)
Knowledge Management,	216	(2)
Summary,	218	(3)
Discussion Questions,	221	(1)
Experiential Exercise,	222	(1)
Chapter 9 Performance Management	223	(24)
Bruce J. Fried, Ph.D.
Introduction,	223	(2)
The Role of Performance Management,	225	(1)
Performance Appraisal,	226	(13)
Conducting Effective Performance Management Interviews,	239	(3)
Summary,	242	(2)
Discussion Questions,	244	(1)
Experiential Exercise,	244	(3)
Chapter 10 Compensation Practices, Planning, and Challenges	247	(44)
Howard L. Smith, Ph.D.; Bruce J. Fried, Ph.D.; Derek van Amerongen, M.D.; and John Crisafulli, M.B.A.
Introduction,	247	(2)
The Strategic Role of Compensation Policy,	249	(3)
Intrinsic Versus Extrinsic Rewards,	252	(2)
Internal Equity and External Competitiveness,	254	(3)
Determining the Monetary Value of Jobs,	257	(6)
Variable Compensation,	263	(4)
Indirect Compensation,	267	(5)
Special Considerations for Compensating Physicians,	272	(10)
Future Directions for Physician Compensation,	282	(1)
Summary,	283	(3)
Discussion Questions,	286	(1)
Experiential Exercises,	287	(4)
Chapter 11 Creating and Maintaining a Safe and Healthy Workplace	291	(10)
Michael T. Ryan, Ph.D., C.H.P., and Anne Osborne Kilpatrick, D.P.A.
Introduction,	291	(1)
Safety in the Workplace,	292	(1)
A Safety Program,	293	(2)
The Healthy Work Environment,	295	(3)
Summary,	298	(1)
Discussion Questions,	299	(1)
Experiential Exercises,	299	(2)
Chapter 12 Managing with Organized Labor	301	(30)
Donna Malvey, Ph.D.
Introduction,	301	(2)
Overview of Unionization,	303	(1)
The Labor Relations Process,	304	(10)
A Review of Legislative and Judicial Rulings,	314	(3)
Developments in Organizing Physicians and Nurses,	317	(5)
Management Guidelines,	322	(1)
Summary,	323	(3)
Discussion Questions,	326	(1)
Experiential Exercises,	326	(5)
Chapter 13 Nurse Workload, Staffing, and Measurement	331	(26)
Cheryl B. Jones, Ph.D., R.N., and George H. Pink, Ph.D.
Introduction,	331	(1)
Types of Nursing Personnel,	332	(1)
Definitions and Measurement,	333	(7)
Measurement of Nurse Staffing,	340	(7)
Effects of Inadequate Workload and Staffing,	347	(1)
Future Directions and Challenges,	348	(2)
Summary,	350	(3)
Discussion Questions,	353	(1)
Experiential Exercises,	354	(3)
Chapter 14 Human Resources Budgeting and Employee Productivity	357	(18)
Eileen F. Hamby, D.B.A., M.B.A.
Introduction,	357	(1)
Linking Budgeting with Human Resources Management,	358	(6)
Linking Human Resources Budgeting to Employee Productivity,	364	(3)
Other HR Practices Related to the Labor Budget,	367	(2)
Using Labor Budget Metrics for Measurement,	369	(2)
Summary,	371	(1)
Discussion Questions,	372	(1)
Experiential Exercises,	373	(2)
Chapter 15 Creating Customer-Focused Healthcare Organizations	375	(24)
Myron D. Fottler, Ph.D., and Robert C. Ford, Ph.D.
Introduction,	375	(2)
An Emerging Customer Focus,	377	(4)
The New Paradigm,	381	(13)
Summary,	394	(3)
Discussion Questions,	397	(1)
Experiential Exercises,	397	(2)
Chapter 16 Present Trends That Affect the Future of Human Resources Management and the Healthcare Workforce	399	(18)
Bruce J. Fried, Ph.D., and Myron D. Fottler, Ph.D.
Introduction,	399	(1)
Trends in the Healthcare Industry,	399	(5)
Developments and Practices In and Out of Healthcare,	404	(2)
Challenges in Human Resources Management,	406	(7)
Summary,	413	(1)
Discussion Questions,	414	(1)
Experiential Exercise,	415	(2)
Index	417	(6)
About the Authors	423