Human Resources Management in the Hospitality Industry

by David K. Hayes (Lansing, Michigan); Jack D. Ninemeier

• ISBN13: 9780470084809
• ISBN10: 0470084804
• Format: Hardcover
• Copyright: 2008-03-01
• Publisher: Wiley

Summary

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Author Biography

David K. Hayes, PhD, is the managing owner of the full-service Clarion Hotel and Conference Center in Lansing, Michigan.

Jack D. Ninemeier, PhD, is a professor in The School of Hospitality Business at Michigan State University.

Table of Contents

Preface

Overview Of Human Resources Management

Introduction to Human Resources in the Hospitality Industry

Overview of Hospitality Industry

Managing Human Resources in the Organization

Human Resources Activities

Diversity in the Hospitality Workplace

Specific Human Resources Responsibilities

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

Endnote

The Legal Environment of Human Resources Management

Employment Law

The Government's Role in the Management of Human Resources

A Manager's Review of Significant Employment Legislation

The International Legal Environment for Multinational Hospitality Companies

The Special Role of the Hospitality Unit Manager

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

Human Resources Management: Policies and Procedures

HR Policy and Procedures Activities

Steps in HR Policy and Procedures Development

Review for Legal Compliance

Applying Advanced Technology to HR Policies and Procedures

HR Policies and Procedures Documentation and Record Keeping

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

Securing Human Resources

Employee Recruitment and Selection

Factors Affecting Recruiting Efforts

The Search for Qualified Employees

Factors Affecting Selection Efforts

Negligent Hiring

Job Offers

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

First Impressions and an Ethical Foundation

The New Employee Adaptation Process

Orientation Programs and Procedures

Employee Handbooks.

Mentoring Programs

Human Resources and Ethical Concerns

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

Endnotes

Human Resources In Action

Planning Training Programs

Introduction to Training

Learning Principles Drive Training Principles

Focus on the Trainer

Use a Formal Training Process

Human Resources Terms

For Your Consideration 209

Case Study: Human Resources Management in Action

Internet Activities

Delivering and Evaluating Training Programs

Introduction to Individual On-Job Training

Steps in On-Job Training

Other Individual Training Methods

Introduction to Group Training

Preparing for Group Training

Facilitating Group Training Sessions

Training Evaluation

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

Endnote

Compensation Programs

Compensation Management

Legal Aspects of Compensation Management

Direct Financial Compensation

Indirect Financial Compensation

Nonfinancial Compensation

Human Resources Terms

For Your Consideration

Case Study: Human Resources Management in Action

Internet Activities

Performance Management and Appraisal

Performance Management

Progressive Discipline

Behavior Improvement Tactics

Employee Separation

Legal Considerations of Performance Management and Appraisal

Human Resources Terms

For Your Consideration

Case Study: Human Resources Manage

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