Human-Driven Experience The Battle for Trust in the Digital Age

by Harles, Robert

• ISBN13: 9781119812982
• ISBN10: 1119812984
• Edition: 1st
• Format: Hardcover
• Copyright: 2022-10-10
• Publisher: Wiley

Summary

Explore the human side of the latest digital technologies and trends

In Human-Driven Experience: The Battle for Trust in a Digital Age, veteran digital strategist delivers a must-read exploration of how to capture the attention of consumers whose tolerance for inauthenticity is at an all-time low. In the book, you’ll discover ways to harness the sometimes whiplash-inducing pace of change in the marketplace to accelerate innovation in your own organisation.

The author discusses the need for increased mobility between functional areas like information technology, digital and marketing and how privacy and security must become essential components of your brand's promise to consumers. You'll also find:

• Strategies for creating end-to-end digital experiences that hit home with consumers
• Techniques for rising above the ever-loudening din of inauthentic advertising and marketing that has made consumers increasingly sceptical of new and established brands
• Incisive discussions of how data is becoming ever more targeted, identifiable and real-time – and what to do about it

Perfect for executives, managers and other business leaders, Human-Driven Experience is also a can't-miss resource for marketing, digital and IT professionals looking for ways to make sense of a consumer landscape that's been turned upside down by digital technologies.

Author Biography

ROBERT HARLES is responsible for developing Accenture Song’s offerings in social media and emerging channels around the world. He creates digital programs that drive measurable strategic impact for clients worldwide. He has extensive experience creating successful digital businesses in the areas of strategy, digital design and marketing, social media and emerging channels.

Table of Contents

Foreword by tk

Introduction: Power to the People

Chapter 1: What Have Brands Lost Over the Last 30 Years? Recognize, Remember, Recommend, Relevance

Chapter 2: The Human Touch: Customer, Employee, Vendor, Shareholder…Just People

Chapter 3: Putting Empathy and Expertise Back into the Equation

Chapter 4: The Battle for Trust in the Digital Age—the More We See, the Less We Believe

Chapter 5: The Importance of Moving from Predicting to Anticipating

Chapter 6: The Six Pillars of People-Driven Experience

Chapter 7: Bringing Technology and People Together in a More Humancentric Way

Chapter 8: Realizing a New Vision for Building Community and Loyalty

Chapter 9: The Value of Promoting Authenticity, Reputation, and Real Engagement

Chapter 10: Power Sharing and the Human Experience—The Next Wave of Growth

Acknowledgments

About the Author

Notes