Illustrated Course Guides Problem-Solving and Decision Making - Soft Skills for a Digital Workplace (Book Only)

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2012-05-17
  • Publisher: Course Technology
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The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in today's competitive workplace. Each book and companion CourseMate cover 40 critical skills, providing students with extensive knowledge they can bring with them into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, interactive activities for reinforcement, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course!

Table of Contents

Prefacep. iv
Problem Solving and Decision Making
Identifying and Defining Problems: Problem-Solvingp. 1
Understanding Problem Solving: Problem-Solvingp. 2
Analyzing Problems: Problem-Solvingp. 4
Working with Problem Owners and Stakeholders: Problem-Solvingp. 6
Developing Effective Problem Statements: Problem-Solvingp. 8
Determining Causes: Problem-Solvingp. 10
Simplifying Complex Problems: Problem-Solvingp. 12
Innovative ways to solve problems: open source science
Identifying and Managing Risks: Problem-Solvingp. 14
Crisis management
Avoiding Problem-Solving Traps: Problem-Solvingp. 16
Technology @ Work: Crowdsourcing: Problem-Solvingp. 18
Practice: Problem-Solvingp. 20
Solving the Problem: Problem-Solvingp. 25
Gathering and Analyzing Data: Problem-Solvingp. 26
Developing Alternatives: Problem-Solvingp. 28
Evaluating Options: Problem-Solvingp. 30
Implementing the Solution: Problem-Solvingp. 32
Unintended consequences: when solving one problem spurs new ones
Monitoring and Managing the Solution: Problem-Solvingp. 34
Verifying the Solution: Problem-Solvingp. 36
Using Adaptive Techniques: Problem-Solvingp. 38
Solving problems in a blink
Developing Ethical Solutions: Problem-Solvingp. 40
Technology @ Work: Mashups: Problem-Solvingp. 42
Practice: Problem-Solvingp. 44
Thinking Critically: Problem-Solvingp. 49
Understanding Critical Thinking: Problem-Solvingp. 50
Identifying Arguments: Problem-Solvingp. 52
Assessing the Credibility of an Argument: Problem-Solvingp. 54
Exploring Weaknesses in an Argument: Problem-Solvingp. 56
Overcoming Obstacles to Critical Thinking: Problem-Solvingp. 58
Critical thinking and feeling
Avoiding Deductive Reasoning Fallacies: Problem-Solvingp. 60
Avoiding Inductive Reasoning Fallacies: Problem-Solvingp. 62
Becoming a Critical Thinker: Problem-Solvingp. 64
Guesstimating is critical thinking
Technology @ Work: Electronic Books: Problem-Solvingp. 66
Practice: Problem-Solvingp. 68
Group Decision Making and Problem Solving: Problem-Solvingp. 73
Understanding Group Dynamics: Problem-Solvingp. 74
Star power or team effectiveness?
Evolving from a Group to a Team: Problem-Solvingp. 76
Consensus decisions and groupthink
Using Divergent Thinking: Problem-Solvingp. 78
Mind mapping software
Using Convergent Thinking: Problem-Solvingp. 80
Reaching Closure: Problem-Solvingp. 82
Avoiding Common Group Traps: Problem-Solvingp. 84
Working with Large Groups: Problem-Solvingp. 86
Building Sustainable Agreements: Problem-Solvingp. 88
Technology @ Work: Online Scheduling Tools: Problem-Solvingp. 90
Practice: Problem-Solvingp. 92
Decision Support Tools: Problem-Solvingp. 97
Understanding Decision Support Systems: Problem-Solvingp. 98
Modeling Decisions Quantitatively: Problem-Solvingp. 100
Describing Data Objectively: Problem-Solvingp. 102
Working with Formulas and Functions: Problem-Solvingp. 104
Performing What-If Analyses: Problem-Solvingp. 106
Weighing Factors: Problem-Solvingp. 108
Creating Decision Trees: Problem-Solvingp. 110
The art of information graphics
Using Graphics to Display Data: Problem-Solvingp. 112
Technology @ Work: Spreadsheet Tools: Problem-Solvingp. 114
Practice: Problem-Solvingp. 116
Glossaryp. 1
Indexp. 3
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