Information Technology for Management: Improving Performance in the Digital Economy, 7th Edition

by ;
  • ISBN13:


  • ISBN10:


  • Edition: 7th
  • Format: Hardcover
  • Copyright: 2009-03-01
  • Publisher: WILEY
  • View Upgraded Edition
  • Purchase Benefits
  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $251.35


This book provides managers in all departments with a strong understanding of how IT can help them achieve their business goals. It highlights new technology that is changing how organizations operate and compete in the current global environment. This includes a look at how social networks are transforming how people communicate, work, and play. The seventh edition has been streamlined from 17 chapters down to 14, providing a concise introduction. The technology aspects are now featured in the technology guides and the discussions on strategy are reduced. New cutting edge topics such green IS and business intelligence are also integrated throughout the chapters. Managers will be able to use this information to ensure that they have the right IT resources to succeed.

Author Biography

Dr. Efraim Turban obtained his MBA and Ph.D. degrees form the University of California, Berkeley. His industry experience includes eight years as an industrial engineer, three of which were spent at General Electric Transformers Plant in Oakland, California. He also has extensive consulting experience to small and large corporations as well as to governments. In his over thirty years of teaching, professor Turban has served as Chaired Professor at Nanyang Technological University in Singapore, and University of Science and Technology, in Hong Kong. He has also taught at UCLA; USC; Simon Fraser University; Lehigh University; California State University; Long Beach; and Florida International University.
Dr. Turban was a co-recipient of the 1984/85 National Management Science Award (Artificial Intelligence in Management),. In 1997 he received the Distinguished Faculty Scholarly and Creative Achievement Award at California State University, Long Beach.
Professor Turban is currently on the faculty of City University of Hong Kong, Department of Information Systems, Faculty of Business Administration. Professor Turban's current major interest is electronic commerce, strategy, and implementation.

Dr. Ephraim McLean obtained his Bachelor of Mechanical Engineering degree from Cornell University in 1958. After brief service in the U.S. Army Ordinance Corps, he worked for Proctor & Gamble Co. for seven years, first in manufacturing management and later as a computer systems analyst. In 1965, he left P&G and entered the Sloan School of Management at the Massachusetts Institute of Technology, obtaining his master's degree in 1967 and his doctorate in 1970.
While at MIT, he began an interest in application of computer technology to medicine, working on his dissertation at the Lahey Clinic in Boston. While there, he was instrumental in developing the Lahey Clinic Automated Medical History System. During the same period, he served as an instructor at MIT and also assisted in the preparation of the books The Impact of Computers on Management (MIT Press, 1967); The Impact of Computers on Collective Bargaining (MIT Press, 1969); and Computers in Knowledge-Based Fields (MIT Press, 1970).
Dr. McLean left MIT and joined the faculty of the Anderson Graduate School of Management at the University of California, Los Angeles (UCLA) in the winter of 1970. He was the founding Director of the Information Systems Research Program and the first Chairman of the Information Systems area, both within the Anderson Graduate School of Management. In fall 1987, he was named to the George E. Smith Eminent Scholar's Chair at the College of Business Administration at Georgia State University in Atlanta, Georgia.

Dr. James C. Wetherbe is Stevenson Chair of Information technology at Texas Tech University as well as Professor of MIS at the University of Minnesota where he directed the MIS Research Center for 20 years. He is internationally known as a dynamic and entertaining speaker, author, and leading authority on the use of computers and information systems to improve organizational performance and competitiveness. He is particularly appreciated for his ability to explain complex technology in straightforward, practical terms that can be strategically applied by both executives and general management.
Dr. Wetherbe is the author of 18 highly regarded books and is quoted often in leading business and information systems journals. He has also authored over 200 articles, was ranked by InformationWEEK as one of the top dozen information technology consultants, and is the first recipient of the MIS Quarterly Distinguished Scholar Award. He has also served on the faculties of the University of Memphis, where he was FedEx Professor and Director of the Center for Cycle Time Research, and the University of Houston.
Dr. Wetherbe received his Ph.D. from Texas Tech Unviersity.

Table of Contents

IT in the Organization
IT Supports Organizational Performance in Turbulent Business Environments
Toyota ScionĂs Innovative Advertising Strategies
Doing Business in the Digital Economy
Information Systems and Information Technology
Business Performance Management, Business Pressures, Organizational Responses, and IT Support
Strategy for Competitive Advantage and IT Support
Social Computing and Networking and Virtual Worlds
Why Should You Learn About Information Technology?
Plan of the Book
Managerial Issues
Minicase: Dartmouth College Goes Wireless
Information Technologies: Concepts, Types, and IT Support
Mary KayĂs IT Systems
Information Systems: Concepts and Definitions
Classification and Types of Information Systems
How IT Supports People
How IT Supports Supply Chains and Business Processes
Information Systems Infrastructure, Architecture, and Emerging Computing Environments
Innovative and Futuristic Information Systems
Managerial Issues
Minicase: Airbus Improves Productivity with RFID
Case Building an E-Business at FedEx Corporation
Data and IT Infrastructure
Managing Data to Improve Business Performance
ApplebeeĂs International Learns and Earns from Its Data
Data, Master Data, and Document Management
File Management Systems
Databases and Database Management Systems
Data Warehouses, Data Marts, and Data Centers
Enterprise Content Management
Managerial Issues
Minicase: Pushing Corporate Data to EmployeesĂ Facebook Pages
Networks and Collaboration as Business Solutions
Networked Devices and a Collaboration Portal Tackle Super Bowl Logistics
Enterprise Networks, Connectivity, and Trends
Network Management and Collaboration Technology
Wireless, Enterprise Mobility, and IP Telephony
Discovery, Search, and Customized Delivery
Collaboration and Web-based Meetings
Social, Legal, and Ethical Issues
Managerial Issues
Minicase: Wikis, Blogs, and Chats Support Collaboration at DrKW
Securing the Enterprise and Business Continuity
$55 Million Data Breach at ChoicePoint
Data and Enterprise Security Incidents
IS Vulnerabilities and Threats
Fraud and Computer-Mediated Crimes
IT Security Management Practices
Network Security
Internal Control and Compliance Management
Business Continuity and Disaster Recovery Planning
Auditing and Risk Management
Managerial Issues
Minicase: NECĂs Weak Internal Controls Contribute to Nasdaq Delisting
Case Cisco Systems in the Business of Helping Customers Transform Their Businesses
The Web Revolution
E-Business and E-Commerce
Dell Is Using E-Commerce for Success
Overview of E-Business and E-Commerce
Major EC Mechanisms
Business-to-Consumer Applications
Business-to-Business Applications
Major Models of E-Business: From E-Government to C2C
E-Commerce Support Services: Payment and Order Fulfillment
Ethical and Legal Issues in E-Business
Managerial Issues
Minicase: Stormhoek Vineyards Excels with Web 2.0 Tools
Mobile Commerce
Food Lion Excels with Wireless Innovations
Overview of Mobile Computing and Commerce
Mobile Applications in Financial Services
Mobile Shopping, Advertising, and Content-Providing
Mobile Enterprise and Interbusiness Applications
Mobile Consumer Services and Entertainment
Location-Based Services and Commerce
Pervasive Computing, Content Awareness, and RFID
Managerial Issues
Minicase: Hertz Goes Wireless
Social Networks in the Web 2.0 Environment
Wikipedia and Its Problems of Content Quality and Privacy Protection
The Web 2.0 Revolution, Social Media, and Industry Disruptors
Virtual Communities and Virtual Worlds
Online Social Networking: Basics and Examples
Major Social Network Services: From Facebook to Flickr
Business (Enterprise) Social Networks
Commercial Aspects of Web 2.0 Applications and Social Networks
The Future: Web 3.0
Managerial Issues
Minicase: Web 2.0 Applications at Eastern Mountain Sports
Case Google Is Changing Everything
Organizational Applications
Transaction Processing, Functional Applications, and Integration
Wireless Inventory Management System at Dartmouth-Hitchcock Medical Center
Functional Information Systems and Transaction Processing Systems
Managing Production/Operations and Logistics
Managing Marketing and Sales Systems
Managing Accounting and Finance Systems
Managing Human Resources Systems
Integrating Functional Information Systems
Managerial Issues
Minicase: Dollar General Uses Integrated Software
Enterprise Systems: Supply Chains, ERP, CRM, and KM
ChevronTexaco Modernized Its Supply Chain with IT
Essentials of Enterprise Systems and Supply Chains
Supply Chain Management and Its Business Value
Enterprise Resource Planning (ERP) Systems
Customer Relationship Management (CRM)
Knowledge Management and IT
Managerial Issues
Minicase: ERP Helps Productivity at Northern Digital Inc
Interorganizational, Large-Scale, and Global Information Systems
BoeingĂs Global Supply Chain for the Dreamliner 787
Interorganizational Activities and Order Fulfillment
Interorganizational Information Systems and Large-Scale Information Systems
Global Information Systems
Facilitating IOS and Global Systems: From Demand-Driven Networks to RFID
Interorganizational Information Integration and Connectivity
Partner Relationship Management and Collaborative Commerce
Managerial Issues
Minicase: How Volkswagen Runs Its Supply Chain in Brazil
Case How Wal-Mart Is Driven by IT
Decision Making and Strategy.
Business Intelligence and Decision Support Systems
BudNet: Anheuser-BuschĂs Intelligence Tool
The Need for Business Intelligence (BI)
BI Architecture, Reporting, and Performance Management
Data, Text, and Web Mining and BI Search
Managers and Decision-Making Processes
Decision Support Systems
Automated Decision Support (ADS)
Managerial Issues
Minicase: Lexmark International Improves Operations with BI
IT Strategy and Planning
IT Strategic Alignment at Kimberly-Clark: The Innovation Design Studio
Alignment of Business and IT Strategies
IT Strategy Initiation
IT Strategic Planning
Outsourcing, Offshore Outsourcing, and IT
as a Subsidy
Managerial Issues
Minicase: The Second Life Strategy of American Apparel
Managing IT Projects, Process Improvement, and Organizational Change
Con-way, Inc. Implements Innovative Technology and Wins Nationwide Recognition
Adopting IT Projects
Implementing IT Projects
Business Process Management
Change Management and Organizational Transformation
Managerial Issues
Minicase: Raising Awareness and Recruiting Early Adopters for Dspace at MIT
Impact of IT on Enterprises, Users, and the Environment
High-Performance Green Computing at Nanoscale Center
New and Accelerating Trends in IT
Current Perspectives on the Enterprise Web 2.0
Operating Greener Businesses and Eco-Friendly Data Centers
Impacts of Too Much Information and Connectivity
Managerial Issues
Minicase: Wireless Mesh Networking Adds Real-time Monitoring to the Plant Floor
Case ToyotaĂs Commitment to Innovation and Improvement Pays Off
Online Part VI. Implementing and Managing IT.
Acquiring and Developing Business Applications and Infrastructure
FlickrĂs Application Development 2.0 Model
The Framework of IT Application Acquisition
Identifying, Justifying, and Planning IT Systems Applications (Step 1)
Acquiring IT Applications: Available Options (Step 3)
Selecting an Acquisition Approach and Other Implementation Issues
Connecting to Databases, Enterprise Systems, and Business Partners: Integration (Step 4)
Business Process Redesign
Managerial Issues
Minicase: Web Services Give MerrillĂs Legacy Systems New Life in the Web World
Information Technology Economics
Justifying Investment in IT and EC at California State Automobile Association
Technology and Economic Trends and the Productivity Paradox
Evaluating IT Investments: Needs, Benefits, Issues, and Traditional Methods
Advanced Methods for Justifying IT Investment and Using IT Metrics
Examples of IT Project Justification
Economic Aspects of IT and Web-Based Systems
Managerial Issues
Minicase: Justifying IT Investment in the State of Iowa
Company Index
Name Index
Subject Index
Online Tutorials.*
T1 Supply Chain Management and Build-to-Order Systems
T2 Organizational Strategy and Porter Models
T3 Ethics in Information Technology Management
T4 Business Intelligence
T5 Knowledge Management
T6 Electronic Data Interchange, Extranet, XML, and Web Services
Online Technology Guides.*
TG1 Hardware
TG2 Software
TG3 Data and Databases
TG4 Telecommunications
TG5 A Technical View of Systems Analysis and Design
*Part VI, the Technology Guides, and the Tutorials can be accessed online at www.wiley.com/college/turban
Table of Contents provided by Publisher. All Rights Reserved.

Rewards Program

Write a Review