Information Technology for Management : Reinventing the Organization

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  • Edition: 9th
  • Format: Hardcover
  • Copyright: 2013-01-14
  • Publisher: John Wiley & Sons Inc
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Table of Contents

Part I. Maximizing the Value of Data and Information Technology

Chapter 1 A Look Toward the Future of Information

Case #1, Opening Case: Need Start-up Cash? Try Crowdfunding at Kickstarter.com

IT and Management Opportunities and Challenges

Top Management Concerns and the Most Influential ITs

IT Agility, Consumerization, and Competitive Advantage

Strategic Planning and Competitive Models

Why IT is Important to Your Career, and IT Careers

Case #2, Business Case: Building a Sustainable Big City with a Competitive Edge

Case #3, Video case, Public Sector: ACCESS NY?IT Strategy and Transformation 

Data Analysis & Decision Making: Online interactive demo: Estimating Cost-Savings from Switching to the Cloud

Chapter 2 Information Management and IT Architecture

Case #1, Opening Case: Paul McCartney?s Artistic Legacy and its IT architecture

Information Management in the 2010s

IT Architecture

Information Systems and IT Infrastructure

Cloud Computing and Services

Virtualization and VM (virtual machines)

Case #2, Business Case: Online Gamers? Statistics Stored in the Cloud

Case #3, Video cases: Three Cloud Computing Case Studies

Data Analysis & Decision Making:  DSS to Control and Manage Gasoline Costs

Chapter 3 Database, Data Warehouse, and Data Mining

Case #1, Opening Case: Zero-Downtime at BNP Paribas

Database Technology

Data Warehouse and Data Mart Technologies

Data and Text Mining

Business Intelligence (BI) and Analytics

Digital and Physical Document Management

Case #2, Business Case: Global Defense Contractor Gains Competitive Edge with Analytics

Case #3, Video case: Privacy vs. Convenience: How We Enable Data Mining

Data Analysis & Decision Making:  Calculating Document Management Costs

Chapter 4 Networks, Collaboration, and Sustainability

Case #1, Opening Case: Mobile Network Gives Haneda Airport its Competitive Edge

4.1 Business IT Networks and Components

4.2 Wireless Network Applications and Mobile Infrastructure

4.3 Network Management and Search

4.4 Collaboration and Communication Technologies

4.5 Sustainability and Ethical Issues

Case #2, Business Case: Avoiding a Future of Crippling Car Congestion

Case #3, Video case: Advocate Health Care achieves fast ROI with Business Video

Data Analysis & Decision Making:  Cost Comparison of Web Conferencing

Chapter 5 CyberSecurity, Compliance, and Business Continuity

Case #1, Opening Case: Managing BYOD Security Risks

5.1 Up Close Look at Cybercrimes, Criminals, and Motivations

5.2 IT Vulnerabilities and Threats

5.3 Defending Against Fraud

5.4 Information Assurance and Risk Management

5.5 Network Security

5.6 Internal Control and Compliance

5.7 Business Continuity and Auditing

Case #2, Business Case: Army Deploys Androids, Securely

Case #3, Video case: Cars, Appliances Could Be Hack Targets

Data Analysis & Decision Making: Financial Impact of Breached Protected Health Information

Part II. Digital, Mobile and Social Commerce

Chapter 6 E-Business & E-Commerce Models and Strategies

Case #1, Opening Case: The Google Universe

6.1 E-Business Challenges and Strategies

6.2 Business to Consumer (B2C) E-Commerce

6.3 Business to Business (B2B) E-Commerce and E-Procurement

6.4 E-Government and Public Sector IT Trends

6.5 E-Commerce Support Services and Digital Marketing Communications

6.6 E-Business Ethics and Legal Issues

Case #2, Business Case: E-Government: Increasing Productivity and Efficiency with Cloud and Mobile Technologies

Case #3, Video Case: Finding Your Dream Home in the Age of E-Commerce

Data Analysis & Decision Making: Creating Visualizations Using Public Online Datasets

Chapter 7 Mobile Technologies and Commerce

Case #1, Opening Case: Macy?s Races Ahead with Mobile Retail Strategies

7.1 Mobile Computing Technology

7.2 Mobile Commerce

7.3 Mobile Transactions and Financial Services

7.4 Location-Based Services and Commerce

7.5 Mobile Enterprise Applications

Case #2, Business Case: Mobile eTextbooks with Chegg.com

Case #3, Video Case: Future Tech: Searching with Pictures using MVS

Data Analysis & Decision Making: Estimating Financial Benefits of Increased Customer Loyalty

Chapter 8 Web 2.0 and Social Media

Case #1, Opening Case: Organizations WOW Customers with Social Customer Service

8.1 Web 2.0 and Social Media

8.2 Virtual Communities and Social Networking Services

8.3 Enterprise 2.0 Tools

8.4 Social Media Metrics

8.5 The Future: Web 3.0

Case #2, Business Case: Is Google+ A Better Social Network?

Case #3, Video Case: Creating Customer Engagement for Danone Activia

Data Analysis & Decision Making: Estimating the Value of Social Media

Part III. Enterprise Systems, Analytics, and Visualization

Chapter 9 Functional Area and Compliance Systems

Case #1, Opening Case:  International Speedway Gets Lean

9.1 Management Levels and Functional Systems

9.2 Manufacturing, Production, and Transportation Systems

9.3 Sales and Marketing Systems

9.4 Accounting, Finance, and their Compliance Systems

9.5 Human Resources Systems, Compliance, and Ethics

Case #2, Business Case: Station Casinos Loyalty Program

Case #3, Video case: Superior Manufacturing wipes the competition  

Data Analysis & Decision Making: SunWest Foods? Improved Bottom Line

Chapter 10 Enterprise Systems and Applications

Case #1, Opening Case: Managing the U.S. Munitions Supply Chain

10.1 Enterprise Systems

10.2 Enterprise Resource Planning (ERP) Systems

10.3 Supply Chain Management (SCM) Systems

10.4 Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems

10.5 Customer Relationship Management (CRM) Systems

Case #2, Business Case: Supply Chain Collaboration in the Cloud at Lenovo

Case #3, Video case: Supply Chain Performance Management

Data Analysis & Decision Making: Assessing the Cost/Benefits of Cloud CRM

Chapter 11 Performance Management using Data Visualization, Mashups, and Mobile Intelligence

Case #1, Opening Case:  Data Viz iPad App Improves America First?s Performance

11.1 Data Visualization and Data Discovery

11.2 Enterprise Data Mashups

11.3 Business Dashboards

11.4 Mobile Dashboards and Intelligence

Case #2, Visualization Case: Are You Ready for Football?

Case #3, Video Case: Mashup-Driven Dashboards and Reporting

Part IV. IT Planning, Strategy, and Ethics

Chapter 12 IT Planning, Sourcing, and Vendor Relationships

Case #1, Opening Case:  Consumer Banks Reinvent with New Business and IT Strategies

12.1 IT Strategy and the Strategic Planning Process

12.2 IT Governance

12.3 Aligning IT with Business Strategy

12.4 IT Operating Plans and Sourcing Strategies

12.5 IT Vendor Relationships

Case #2, Business Case: PUMA Sources its Billing Department

Case #3, Video Case: Health Info Exchange at UMass Memorial

Data Analysis & Decision Making: 3rd Party vs Company-Owned Offshoring

Chapter 13 Business Process Improvement and Project Management

Case #1, Opening Case:  AutoTrader.com?s Order Process Goes from Fragile to Flexible

13.1 Business Process Management (BPM)

13.2 Software Architecture and IS Design

13.3 IT Project Management

13.4 Systems Development

Case #2, Business Case: Pep Boys? IT Planning Process

Case #3, Video Case:  BlueWorksLive

Process Modeling: Modeling a Business Process and Brainstorming a Business Strategy Using ARIS Express and Blueprint

Chapter 14 IT Ethics and Responsible Conduct

Case #1, Opening Case:  Recognizing Corporate Social Media Discrimination

14.1 Can IT Cut its Global Carbon Footprint? Can Users?

14.2 Responsible Conduct

14.3 Connectivity Overload and a Culture of Distraction

14.4 On the Verge of a New Tech Revolution

Case #2, Business Case:  Target?s Big Data Analytics Know Too Much

Case #3, Video Case: Backlash against Google Street View

Simulation: Global Warming Calculator

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