Information Technology Project Management

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  • Edition: 5th
  • Format: Paperback
  • Copyright: 2007-07-05
  • Publisher: Course Technology
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INFORMATION TECHNOLOGY PROJECT MANAGEMENT, Fifth Edition weaves theory and practice together, presenting a comprehensive, integrated view of the many concepts, skills, tools, and techniques involved in information technology project management. With the strong pedagogical features and straightforward approach that made previous editions popular, this revised edition continues to address the critical skills needed for success in the ever-expanding field of project management, which has grown in its impact on an increasing number of professions, most notably information technology. The fifth edition has been updated to include a detailed guide to using Microsoft Project 2007, as well as extensive tips and practice questions to prepare readers for the latest Project Management Professional (PMP) exam. Written to the PMBOK? Guide 2004 set of standards, this resource will prove valuable to anyone entering the corporate world, as leaders in the industry place an increasingly high value on effective project managers and project teams.

Author Biography

Kathy Schwalbe is an associate professor at Augsburg College in Minneapolis

Table of Contents

Introduction to Project Managementp. 1
Opening Casep. 1
Introductionp. 2
What is a Project?p. 5
Examples of Information Technology Projectsp. 5
Project Attributesp. 7
The Triple Constraintp. 8
What is Project Management?p. 10
Project Stakeholdersp. 11
Project Management Knowledge Areasp. 12
Project Management Tools and Techniquesp. 13
Project Successp. 15
Program and Project Portfolio Managementp. 18
Programsp. 18
Project Portfolio Managementp. 19
The Role of the Project Managerp. 23
Project Manager Job Descriptionp. 24
Suggested Skills for Project Managersp. 24
Importance of People and Leadership Skillsp. 27
Careers for Information Technology Project Managersp. 28
The Project Management Professionp. 30
History of Project Managementp. 30
The Project Management Institutep. 33
Project Management Certificationp. 33
Ethics in Project Managementp. 34
Project Management Softwarep. 36
The Project Management and Information Technology Contextp. 45
Opening Casep. 45
A Systems View of Project Managementp. 47
What Is a Systems Approach?p. 47
The Three-Sphere Model for Systems Managementp. 48
Understanding Organizationsp. 50
The Four Frames of Organizationsp. 50
Organizational Structuresp. 52
Organizational Culturep. 55
Stakeholder Managementp. 56
The Importance of Top Management Commitmentp. 58
The Need for Organizational Commitment to Information Technologyp. 59
The Need for Organizational Standardsp. 60
Project Phases and the Project Life Cyclep. 61
Product Life Cyclesp. 64
The Importance of Project Phases and Management Reviewsp. 66
The Context of Information Technology Projectsp. 68
The Nature of Information Technology Projectsp. 68
Characteristics of Information Technology Project Team Membersp. 69
Diverse Technologiesp. 70
The Project Management Process Groups: A Case Studyp. 78
Opening Casep. 78
Project Management Process Groupsp. 79
Mapping the Process Groups to the Knowledge Areasp. 84
Developing an Information Technology Project Management Methodologyp. 86
Case Study: JWD Consulting's Project Management Intranet Site Projectp. 88
Project Initiationp. 88
Project Planningp. 95
Project Executingp. 106
Project Monitoring and Controllingp. 111
Project Closingp. 114
Project Integration Managementp. 126
Opening Casep. 126
What is Project Integration Management?p. 127
Strategic Planning and Project Selectionp. 131
Identifying Potential Projectsp. 131
Aligning Information Technology with Business Strategyp. 132
Methods for Selecting Projectsp. 134
Project Chartersp. 145
Preliminary Scope Statementsp. 149
Project Management Plansp. 150
Project Management Plan Contentsp. 150
Using Guidelines to Create Project Management Plansp. 154
Stakeholder Analysis and Top Management Supportp. 155
Project Executionp. 157
Coordinating Planning and Executionp. 158
Providing Strong Leadership and a Supportive Culturep. 158
Capitalizing on Product, Business, and Application Area Knowledgep. 159
Project Execution Tools and Techniquesp. 160
Monitoring and Controlling Project Workp. 161
Integrated Change Controlp. 163
Change Control on Information Technology Projectsp. 165
Change Control Systemp. 165
Closing Projectsp. 168
Using Software to Assist in Project Integration Managementp. 168
Project Scope Managementp. 179
Opening Casep. 179
What is Project Scope Management?p. 180
Scope Planning and the Scope Management Planp. 182
Scope Definition and the Project Scope Statementp. 186
Creating The Work Breakdown Structurep. 188
Approaches to Developing Work Breakdown Structuresp. 194
The WBS Dictionary and Scope Baselinep. 199
Advice for Creating a WBS and WBS Dictionaryp. 200
Scope Verificationp. 201
Scope Controlp. 203
Suggestions for Improving User Inputp. 205
Suggestions for Reducing Incomplete and Changing Requirementsp. 206
Using Software to Assist in Project Scope Managementp. 208
Project Time Managementp. 216
Opening Casep. 216
The Importance of Project Schedulesp. 217
Activity Definitionp. 220
Activity Sequencingp. 222
Dependenciesp. 223
Network Diagramsp. 223
Activity Resource Estimatingp. 227
Activity Duration Estimatingp. 229
Schedule Developmentp. 230
Gantt Chartsp. 231
Critical Path Methodp. 236
Critical Chain Schedulingp. 243
Program Evaluation and Review Technique (PERT)p. 246
Schedule Controlp. 247
Reality Checks on Scheduling and the Need for Disciplinep. 248
Using Software to Assist in Project Time Managementp. 250
Words of Caution on Using Project Management Softwarep. 251
Project Cost Managementp. 263
Opening Casep. 263
The Importance of Project Cost Managementp. 264
What Is Cost?p. 266
What Is Project Cost Management?p. 266
Basic Principles of Cost Managementp. 267
Cost Estimatingp. 271
Types of Cost Estimatesp. 272
Cost Estimation Tools and Techniquesp. 274
Typical Problems with Information Technology Cost Estimatesp. 276
Sample Cost Estimatep. 277
Cost Budgetingp. 282
Cost Controlp. 283
Earned Value Managementp. 285
Project Portfolio Managementp. 291
Using Project Management Software to Assist in Project Cost Managementp. 293
Project Quality Managementp. 303
Opening Casep. 303
The Importance of Project Quality Managementp. 304
What is Project Quality Management?p. 307
Quality Planningp. 309
Quality Assurancep. 312
Quality Controlp. 313
Tools and Techniques for Quality Controlp. 314
Statistical Samplingp. 320
Six Sigmap. 321
Testingp. 328
Modern Quality Managementp. 330
Deming and His Fourteen Points for Managementp. 330
Juran and the Importance of Top Management Commitment to Qualityp. 331
Crosby and Striving for Zero Defectsp. 332
Ishikawa's Guide to Quality Controlp. 333
Taguchi and Robust Design Methodsp. 333
Feigenbaum and Workers Responsibility for Qualityp. 334
Malcolm Baldrige National Quality Awardp. 334
ISO Standardsp. 334
Improving Information Technology Project Qualityp. 335
Leadershipp. 336
The Cost of Qualityp. 336
Organizational Influences, Workplace Factors, and Qualityp. 338
Expectations and Cultural Differences in Qualityp. 339
Maturity Modelsp. 340
Using Software to Assist in Project Quality Managementp. 344
Project Human Resource Managementp. 354
Opening Casep. 354
The Importance of Human Resource Managementp. 355
The Global IT Workforcep. 356
Implications for the Future of IT Human Resource Managementp. 358
What is Project Human Resource Management?p. 361
Keys to Managing Peoplep. 363
Motivation Theoriesp. 363
Thamhain and Wilemon's Influence and Powerp. 367
Covey and Improving Effectivenessp. 370
Human Resource Planningp. 373
Project Organizational Chartsp. 373
Responsibility Assignment Matricesp. 375
Staffing Management Plans and Resource Histogramsp. 377
Acquiring the Project Teamp. 379
Resource Assignmentp. 379
Resource Loadingp. 381
Resource Levelingp. 383
Developing the Project Teamp. 385
Trainingp. 386
Team-Building Activitiesp. 387
Reward and Recognition Systemsp. 392
Managing the Project Teamp. 392
Tools and Techniques for Managing Project Teamsp. 393
General Advice on Managing Teamsp. 394
Using Software to Assist in Human Resource Managementp. 395
Project Communications Managementp. 404
Opening Casep. 404
The Importance of Project Communications Managementp. 405
Communications Planningp. 408
Information Distributionp. 410
Using Technology to Enhance Information Distributionp. 411
Formal and Informal Methods for Distributing Informationp. 412
Distributing Important Information in an Effective and Timely Mannerp. 413
Selecting the Appropriate Communications Mediump. 414
Understanding Group and Individual Communication Needsp. 416
Setting the Stage for Communicating Bad Newsp. 417
Determining the Number of Communications Channelsp. 417
Performance Reportingp. 419
Managing Stakeholdersp. 420
Suggestions for Improving Project Communicationsp. 423
Using Communication Skills to Manage Conflictp. 423
Developing Better Communication Skillsp. 425
Running Effective Meetingsp. 426
Using E-Mail, Instant Messaging, and Collaborative Tools Effectivelyp. 428
Using Templates for Project Communicationsp. 431
Using Software to Assist in Project Communicationsp. 436
Project Risk Managementp. 446
Opening Casep. 446
The Importance of Project Risk Managementp. 447
Risk Management Planningp. 453
Common Sources of Risk on Information Technology Projectsp. 455
Risk Identificationp. 459
Suggestions for Identifying Risksp. 459
The Risk Registerp. 461
Qualitative Risk Analysisp. 464
Using Probability/Impact Matrixes to Calculate Risk Factorsp. 464
Top Ten Risk Item Trackingp. 466
Quantitative Risk Analysisp. 468
Decision Trees and Expected Monetary Valuep. 468
Simulationp. 470
Sensitivity Analysisp. 473
Risk Response Planningp. 474
Risk Monitoring and Controlp. 478
Using Software to Assist in Project Risk Managementp. 478
Project Procurement Managementp. 489
Opening Casep. 489
The Importance of Project Procurement Managementp. 490
Planning Purchases and Acquisitionsp. 495
Tools and Techniques for Planning Purchases and Acquisitionsp. 497
Procurement Management Planp. 502
Contract Statement of Workp. 503
Planning Contractingp. 504
Requesting Seller Responsesp. 507
Selecting Sellersp. 508
Administering the Contractp. 510
Closing the Contractp. 512
Using Software to Assist in Project Procurement Managementp. 513
Guide to Using Microsoft Project 2007p. A.1
Introductionp. A.2
New Features of Project 2007p. A.3
Backward Compatibilityp. A.4
Before You Beginp. A.4
Overview of Project 2007p. A.5
Starting Project 2007 and Using the Getting Started and Project Guide Featuresp. A.5
Main Screen Elementsp. A.9
Project 2007 Viewsp. A.15
Project 2007 Filtersp. A.20
Project Scope Managementp. A.21
Creating a New Project Filep. A.22
Developing a Work Breakdown Structurep. A.24
Saving Project Files With or Without a Baselinep. A.28
Project Time Managementp. A.29
Entering Task Durationsp. A.29
Establishing Task Dependenciesp. A.35
Changing Task Dependency Types and Adding Lead or Lag Timep. A.39
Gannt Chartsp. A.42
Network Diagramsp. A.45
Critical Path Analysisp. A.47
Project Cost Managementp. A.49
Fixed and Variable Cost Estimatesp. A.50
Assigning Resources to Tasksp. A.53
Baseline Plan, Actual Costs, and Actual Timesp. A.60
Earned Value Managementp. A.66
Project Human Resource Managementp. A.68
Resource Calendarsp. A.68
Resource Histogramsp. A.71
Resource Levelingp. A.75
Project Communications Managementp. A.78
Common Reports and Viewsp. A.78
Using Templates and Inserting Hyperlinks and Commentsp. A.79
Using the Copy Picture Featurep. A.84
Discussion Questionsp. A.85
Exercisesp. A.86
Web Site Developmentp. A.86
Software Training Programp. A.88
Project Tracking Databasep. A.90
Real Project Applicationp. A.92
Advice for the Project Management Professional (PMP) Exam and Related Certificationsp. B.1
Introduction to Project Management Certification Programsp. B.1
What is PMP Certification?p. B.1
What Are the Requirements for Earning and Maintaining PMP Certification?p. B.3
What Is the Structure and Content of the PMP Exam?p. B.6
How Should You Prepare for the PMP Exam?p. B.7
Ten Tips for Taking the PMP Examp. B.9
Sample PMP Exam Questionsp. B.11
What is Project+ Certification?p. B.15
What Are the Requirements for Earning and Maintaining Project+ Certification?p. B.16
Additional Information on the Project+ Examp. B.17
Sample Project+ Exam Questionsp. B.18
What Other Exams or Certifications Related to Project Management are Available?p. B.20
Final Advice on Certification and Project Management in Generalp. B.21
Additional Running Casesp. C.1
Introductionp. C.1
Additional Case 1: Video Game Delivery Projectp. C.1
Project Integration Managementp. C.1
Project Scope Managementp. C.3
Project Time Managementp. C.4
Project Cost Managementp. C.4
Project Quality Managementp. C.6
Project Human Resource Managementp. C.7
Project Communications Managementp. C.8
Project Risk Managementp. C.8
Project Procurement Managementp. C.9
Glossaryp. 1
Indexp. 1
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