Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
About the Authors | p. xiv |
Preface | p. xvi |
Acknowledgments | p. xx |
An Introduction to Interactive Evaluation Practice | p. 1 |
Introducing Interactive Evaluation Practice | p. 2 |
Chapter Preview | p. 2 |
Introduction | p. 2 |
Why It Pays to Pay Attention to Interpersonal Dynamics in Program Evaluation | p. 3 |
The Personal and Interpersonal Factors | p. 5 |
What Is Program Evaluation? What Is Interactive Evaluation Practice? | p. 11 |
Evaluation Metaphysics | p. 15 |
Three Roles of the Evaluator in Interactive Evaluations Practice | p. 17 |
Evaluator as Decision Maker | p. 18 |
Evaluator as Actor | p. 18 |
Evaluator as Reflective Practitioner | p. 19 |
Chapter Review | p. 20 |
Framing Interactive Evaluation Practice | p. 21 |
Chapter Preview | p. 21 |
Introduction | p. 21 |
A Primer on Seven Basic Inquiry Tasks | p. 22 |
The Interpersonal Participation Quotient | p. 26 |
Evaluator-Directed Studies | p. 28 |
Collaborative Studies | p. 29 |
Participant-Directed Studies | p. 32 |
The Evaluation Capacity Building Framework | p. 35 |
Applying the Frameworks to Evaluation Practice | p. 39 |
Accreditation for a Health Clinic | p. 39 |
Customer Satisfaction in the Hospitality Industry | p. 40 |
Organization Development in an Educational Institution | p. 41 |
Chapter Review | p. 42 |
Theoretical Foundations for Interactive Evaluation Practice | p. 44 |
Chapter Preview | p. 44 |
Introduction | p. 44 |
Where's the Theory? | p. 45 |
Factors Impeding Research on Evaluation Practice | p. 46 |
Theories to Use in Interactive Evaluation Practice | p. 49 |
Social Interdependence Theory | p. 50 |
Theoretical Conceptions of Evaluation Use | p. 53 |
Studying Evaluation Use | p. 54 |
What Research Says About Evaluation Use | p. 57 |
Theory-Based Principles for Interactive Evaluation Practice | p. 60 |
Chapter Review | p. 63 |
Skills and Strategies for Interactive Evaluation Practice | p. 65 |
The Nuts and Bolts of Evaluation Conversations | p. 66 |
Chapter Preview | p. 66 |
Introduction | p. 66 |
The Role of Conversations in Evaluation Practice | p. 67 |
How Program Evaluation Conversational Differ From Other Conversations | p. 70 |
Context | p. 71 |
The Client/Primary Intended User | p. 71 |
Conversation Content | p. 72 |
The Evaluator | p. 74 |
Overarching Goals and Sample Questions for Evaluation Conversations | p. 76 |
Conversations and the Interactive Evaluation Practice Frameworks | p. 90 |
Applying Interactive Evaluation Practice Principles to Evaluation Conversations | p. 93 |
Chapter Review | p. 95 |
An Evaluator's Dozen of Interactive Strategies | p. 96 |
Chapter Preview | p. 96 |
Introduction | p. 96 |
Grounding Interactive Evaluation Strategies | p. 98 |
Why Use Interactive Strategies in Evaluation? | p. 98 |
Where Will Interactive Evaluation Strategies Work Best? | p. 100 |
When Should Evaluators Use Interactive Evaluation Strategies? | p. 100 |
How Can Interactive Strategies Be Facilitated? | p. 101 |
Facilitating Interactive Evaluation Strategies | p. 101 |
Interactive Evaluation Strategies | p. 106 |
An Example of the Strategies in Action | p. 148 |
Practical Considerations for Using Interactive Strategies | p. 153 |
Applying Interactive Evaluation Practice Principles to Interactive Strategies | p. 162 |
Chapter Review | p. 164 |
Managing Conflict Constructively in Evaluation Settings | p. 166 |
Chapter Preview | p. 166 |
Introduction | p. 166 |
Recognizing Conflict in Evaluation Practice | p. 167 |
Theoretical Frameworks for Constructive Conflict Resolution | p. 169 |
Conflict Strategies Theory | p. 169 |
Constructive Conflict Resolution Theory | p. 171 |
Skills for Constructive Conflict Resolution | p. 173 |
Structure Cooperative Goals | p. 173 |
Negotiate for Mutual Gain | p. 177 |
Conflict Competencies for Evaluators | p. 180 |
Analyze the Social Context | p. 181 |
Goal Structures | p. 181 |
Cooperative Interaction | p. 181 |
Conflict Situations | p. 182 |
Recognize Conflict Behaviors | p. 185 |
Forcing | p. 185 |
Withdrawing | p. 186 |
Smoothing | p. 187 |
Compromising | p. 188 |
Facilitate Mutual Problem Solving | p. 189 |
Create Cooperative Norms | p. 190 |
Know Thyself | p. 190 |
Applying Interactive Evaluation Practice Principles to Managing Conflict Constructively | p. 190 |
Chapter Review | p. 193 |
Creating a Viable Interactive Evaluation Process | p. 195 |
Chapter Preview | p. 195 |
Introduction | p. 195 |
Planning a Viable Interactive Evaluation Process | p. 197 |
Context/Setting | p. 197 |
Culture | p. 202 |
Involvement | p. 207 |
Establish Committees | p. 208 |
Populate Committees | p. 209 |
Analyze Attitude and Aptitude | p. 212 |
Logistics | p. 216 |
Establish Consistent Expectations, Procedures, and Routines | p. 217 |
Focus on Meetings | p. 217 |
Create and Use Templates | p. 218 |
Organize Systems for Dealing With Documents | p. 218 |
Determine Who Will Manage Logistics | p. 221 |
Communication | p. 221 |
Communication Within Evaluation Committees | p. 222 |
Communication Among Evaluation Committees | p. 223 |
Communication Beyond Evaluation Committees | p. 223 |
Electronic Communication | p. 224 |
Information Management | p. 225 |
Confidentiality | p. 226 |
Building Evaluation Capacity Through Interactive Processes | p. 227 |
Organizational Context | p. 228 |
ECB-Friendly Internal Organizational Context | p. 229 |
Support From the External Environment | p. 229 |
Resources | p. 229 |
Access to Evaluation Resources | p. 229 |
Sources of Organizational Support for Evaluation | p. 230 |
ECB Structures | p. 230 |
Long-Term Plan for ECB | p. 230 |
Infrastructure to Support the Evaluation Process | p. 231 |
Purposeful Socialization Into the Evaluation Process | p. 231 |
Peer Learning Structures | p. 232 |
Assessing Evaluation Processes to Enhance Viability | p. 232 |
Applying Interactive Evaluation Practice Principles to Creating a Viable Interactive Evaluation Process | p. 236 |
Chapter Review | p. 238 |
Dealing With the Unexpected in Program Evaluation: When Bad Things Happen to Good Evaluators | p. 240 |
Chapter Preview | p. 240 |
Introduction | p. 240 |
The Limits of Evaluation Practice | p. 242 |
What Can Go Wrong During a Program Evaluation? | p. 245 |
Environmental Issues | p. 246 |
Environmental Scenario | p. 250 |
Client/User Issues | p. 251 |
Client/User Scenario | p. 259 |
Evaluation Process/Results Issues | p. 261 |
Evaluation Process/Results Scenario | p. 265 |
Evaluator Issues | p. 267 |
Evaluator Issues Scenario | p. 268 |
What Can Interactive Evaluators Do When Bad Things Happen? | p. 269 |
General Responses to Unexpected Issues | p. 270 |
Environmental Issues | p. 270 |
Client/User Issues | p. 270 |
Evaluation Process/Results Issues | p. 271 |
Evaluator Issues | p. 271 |
Putting It All Together | p. 271 |
The Role of Internal Versus External Evaluators in Addressing the Unexpected | p. 275 |
Internal Evaluators | p. 275 |
External Evaluators | p. 276 |
Thinking About Inevitable Trade-Offs in Evaluation Decision Making | p. 278 |
Applying Interactive Evaluation Practice Principles to Dealing With the Unexpected in Program Evaluation | p. 281 |
Chapter Review | p. 283 |
Teaching Cases For Bringing Interactive Evaluation Practice To Life | p. 285 |
The Evaluator Is in Charge: Evaluating a Controversial Shelter Project | p. 287 |
Chapter Preview | p. 287 |
Introduction | p. 287 |
The Evaluation Context | p. 289 |
The Cast of Characters as the Evaluation Began | p. 290 |
The Evaluation Process | p. 293 |
Initial Decisions/Actions | p. 293 |
Data Collection and Analysis Decisions/Actions | p. 296 |
Data Interpretation and Reporting Decisions/Actions | p. 303 |
Case Study TIPS: Think, Interact, Practice, Situate | p. 307 |
Chapter Review | p. 310 |
We're in This Together: Evaluating a Remedial Math Program | p. 313 |
Chapter Preview | p. 313 |
Introduction | p. 313 |
The Evaluation Context | p. 315 |
The Cast of Characters as the Evaluation Began | p. 317 |
The Evaluation Process | p. 320 |
Initial Decisions/Actions | p. 320 |
Data Collection and Analysis Decisions/Actions | p. 323 |
Data Interpretation and Reporting Decisions/Actions | p. 337 |
Case Study TIPS: Think, Interact, Practice, Situate | p. 342 |
Chapter Review | p. 346 |
Serving as an Evaluation Coach: Engaging Staff and Participants in Evaluating a Healthy Nutrition Program | p. 349 |
Chapter Preview | p. 349 |
Introduction | p. 349 |
The Evaluation Context | p. 352 |
The Cast of Characters as the Evaluation Began | p. 353 |
The Evaluation Process | p. 356 |
Initial Decisions/Actions | p. 356 |
Data Collection and Analysis Decisions/Actions | p. 359 |
Data Interpretation and Reporting Decisions/Actions | p. 369 |
Case Study TIPS: Think, Interact, Practice, Situate | p. 373 |
Chapter Review | p. 377 |
Epilogue: The End-and a Beginning | p. 379 |
Glossary | p. 382 |
The Program Evaluation Standards: A Guide for Evaluators and Evaluation Users (3rd Edition) | p. 388 |
American Evaluation Association Guiding Principles for Evaluators | p. 392 |
Essential Competencies for Program Evaluators | p. 397 |
Interactive Evaluation Practice Principles Chapter Crosswalk | p. 400 |
Generic Exercises for Reflecting on Interactive Evaluation Practice Case Studies | p. 407 |
References | p. 412 |
Author Index | p. 419 |
Subject Index | p. 422 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.