Interactive Evaluation Practice; Mastering the Interpersonal Dynamics of Program Evaluation

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  • Copyright: 2012-04-12
  • Publisher: SAGE Publications, Inc
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You've taken your introduction to evaluation course and are about to do your first evaluation project. Where do you begin? Interactive Evaluation Practice: Managing the Interpersonal Dynamics of Program Evaluation helps bridge the gap between the theory of evaluation and its practice, giving students the specific skills they need to use in different evaluation settings. Jean A. King and Laurie Stevahn present readers with three organizing frameworks (derived from social interdependence theory from social psychology, evaluation use research, and the evaluation capacity building literature) for thinking about evaluation practice. These frameworks help readers track the various skills or strategies to use for distinctive evaluation situations. In addition, the authors provide explicit advice about how to solve specific evaluation problems. Numerous examples throughout the text bring interactive practice to life in a variety of settings.

Table of Contents

About the Authorsp. xiv
Prefacep. xvi
Acknowledgmentsp. xx
An Introduction to Interactive Evaluation Practicep. 1
Introducing Interactive Evaluation Practicep. 2
Chapter Previewp. 2
Introductionp. 2
Why It Pays to Pay Attention to Interpersonal Dynamics in Program Evaluationp. 3
The Personal and Interpersonal Factorsp. 5
What Is Program Evaluation? What Is Interactive Evaluation Practice?p. 11
Evaluation Metaphysicsp. 15
Three Roles of the Evaluator in Interactive Evaluations Practicep. 17
Evaluator as Decision Makerp. 18
Evaluator as Actorp. 18
Evaluator as Reflective Practitionerp. 19
Chapter Reviewp. 20
Framing Interactive Evaluation Practicep. 21
Chapter Previewp. 21
Introductionp. 21
A Primer on Seven Basic Inquiry Tasksp. 22
The Interpersonal Participation Quotientp. 26
Evaluator-Directed Studiesp. 28
Collaborative Studiesp. 29
Participant-Directed Studiesp. 32
The Evaluation Capacity Building Frameworkp. 35
Applying the Frameworks to Evaluation Practicep. 39
Accreditation for a Health Clinicp. 39
Customer Satisfaction in the Hospitality Industryp. 40
Organization Development in an Educational Institutionp. 41
Chapter Reviewp. 42
Theoretical Foundations for Interactive Evaluation Practicep. 44
Chapter Previewp. 44
Introductionp. 44
Where's the Theory?p. 45
Factors Impeding Research on Evaluation Practicep. 46
Theories to Use in Interactive Evaluation Practicep. 49
Social Interdependence Theoryp. 50
Theoretical Conceptions of Evaluation Usep. 53
Studying Evaluation Usep. 54
What Research Says About Evaluation Usep. 57
Theory-Based Principles for Interactive Evaluation Practicep. 60
Chapter Reviewp. 63
Skills and Strategies for Interactive Evaluation Practicep. 65
The Nuts and Bolts of Evaluation Conversationsp. 66
Chapter Previewp. 66
Introductionp. 66
The Role of Conversations in Evaluation Practicep. 67
How Program Evaluation Conversational Differ From Other Conversationsp. 70
Contextp. 71
The Client/Primary Intended Userp. 71
Conversation Contentp. 72
The Evaluatorp. 74
Overarching Goals and Sample Questions for Evaluation Conversationsp. 76
Conversations and the Interactive Evaluation Practice Frameworksp. 90
Applying Interactive Evaluation Practice Principles to Evaluation Conversationsp. 93
Chapter Reviewp. 95
An Evaluator's Dozen of Interactive Strategiesp. 96
Chapter Previewp. 96
Introductionp. 96
Grounding Interactive Evaluation Strategiesp. 98
Why Use Interactive Strategies in Evaluation?p. 98
Where Will Interactive Evaluation Strategies Work Best?p. 100
When Should Evaluators Use Interactive Evaluation Strategies?p. 100
How Can Interactive Strategies Be Facilitated?p. 101
Facilitating Interactive Evaluation Strategiesp. 101
Interactive Evaluation Strategiesp. 106
An Example of the Strategies in Actionp. 148
Practical Considerations for Using Interactive Strategiesp. 153
Applying Interactive Evaluation Practice Principles to Interactive Strategiesp. 162
Chapter Reviewp. 164
Managing Conflict Constructively in Evaluation Settingsp. 166
Chapter Previewp. 166
Introductionp. 166
Recognizing Conflict in Evaluation Practicep. 167
Theoretical Frameworks for Constructive Conflict Resolutionp. 169
Conflict Strategies Theoryp. 169
Constructive Conflict Resolution Theoryp. 171
Skills for Constructive Conflict Resolutionp. 173
Structure Cooperative Goalsp. 173
Negotiate for Mutual Gainp. 177
Conflict Competencies for Evaluatorsp. 180
Analyze the Social Contextp. 181
Goal Structuresp. 181
Cooperative Interactionp. 181
Conflict Situationsp. 182
Recognize Conflict Behaviorsp. 185
Forcingp. 185
Withdrawingp. 186
Smoothingp. 187
Compromisingp. 188
Facilitate Mutual Problem Solvingp. 189
Create Cooperative Normsp. 190
Know Thyselfp. 190
Applying Interactive Evaluation Practice Principles to Managing Conflict Constructivelyp. 190
Chapter Reviewp. 193
Creating a Viable Interactive Evaluation Processp. 195
Chapter Previewp. 195
Introductionp. 195
Planning a Viable Interactive Evaluation Processp. 197
Context/Settingp. 197
Culturep. 202
Involvementp. 207
Establish Committeesp. 208
Populate Committeesp. 209
Analyze Attitude and Aptitudep. 212
Logisticsp. 216
Establish Consistent Expectations, Procedures, and Routinesp. 217
Focus on Meetingsp. 217
Create and Use Templatesp. 218
Organize Systems for Dealing With Documentsp. 218
Determine Who Will Manage Logisticsp. 221
Communicationp. 221
Communication Within Evaluation Committeesp. 222
Communication Among Evaluation Committeesp. 223
Communication Beyond Evaluation Committeesp. 223
Electronic Communicationp. 224
Information Managementp. 225
Confidentialityp. 226
Building Evaluation Capacity Through Interactive Processesp. 227
Organizational Contextp. 228
ECB-Friendly Internal Organizational Contextp. 229
Support From the External Environmentp. 229
Resourcesp. 229
Access to Evaluation Resourcesp. 229
Sources of Organizational Support for Evaluationp. 230
ECB Structuresp. 230
Long-Term Plan for ECBp. 230
Infrastructure to Support the Evaluation Processp. 231
Purposeful Socialization Into the Evaluation Processp. 231
Peer Learning Structuresp. 232
Assessing Evaluation Processes to Enhance Viabilityp. 232
Applying Interactive Evaluation Practice Principles to Creating a Viable Interactive Evaluation Processp. 236
Chapter Reviewp. 238
Dealing With the Unexpected in Program Evaluation: When Bad Things Happen to Good Evaluatorsp. 240
Chapter Previewp. 240
Introductionp. 240
The Limits of Evaluation Practicep. 242
What Can Go Wrong During a Program Evaluation?p. 245
Environmental Issuesp. 246
Environmental Scenariop. 250
Client/User Issuesp. 251
Client/User Scenariop. 259
Evaluation Process/Results Issuesp. 261
Evaluation Process/Results Scenariop. 265
Evaluator Issuesp. 267
Evaluator Issues Scenariop. 268
What Can Interactive Evaluators Do When Bad Things Happen?p. 269
General Responses to Unexpected Issuesp. 270
Environmental Issuesp. 270
Client/User Issuesp. 270
Evaluation Process/Results Issuesp. 271
Evaluator Issuesp. 271
Putting It All Togetherp. 271
The Role of Internal Versus External Evaluators in Addressing the Unexpectedp. 275
Internal Evaluatorsp. 275
External Evaluatorsp. 276
Thinking About Inevitable Trade-Offs in Evaluation Decision Makingp. 278
Applying Interactive Evaluation Practice Principles to Dealing With the Unexpected in Program Evaluationp. 281
Chapter Reviewp. 283
Teaching Cases For Bringing Interactive Evaluation Practice To Lifep. 285
The Evaluator Is in Charge: Evaluating a Controversial Shelter Projectp. 287
Chapter Previewp. 287
Introductionp. 287
The Evaluation Contextp. 289
The Cast of Characters as the Evaluation Beganp. 290
The Evaluation Processp. 293
Initial Decisions/Actionsp. 293
Data Collection and Analysis Decisions/Actionsp. 296
Data Interpretation and Reporting Decisions/Actionsp. 303
Case Study TIPS: Think, Interact, Practice, Situatep. 307
Chapter Reviewp. 310
We're in This Together: Evaluating a Remedial Math Programp. 313
Chapter Previewp. 313
Introductionp. 313
The Evaluation Contextp. 315
The Cast of Characters as the Evaluation Beganp. 317
The Evaluation Processp. 320
Initial Decisions/Actionsp. 320
Data Collection and Analysis Decisions/Actionsp. 323
Data Interpretation and Reporting Decisions/Actionsp. 337
Case Study TIPS: Think, Interact, Practice, Situatep. 342
Chapter Reviewp. 346
Serving as an Evaluation Coach: Engaging Staff and Participants in Evaluating a Healthy Nutrition Programp. 349
Chapter Previewp. 349
Introductionp. 349
The Evaluation Contextp. 352
The Cast of Characters as the Evaluation Beganp. 353
The Evaluation Processp. 356
Initial Decisions/Actionsp. 356
Data Collection and Analysis Decisions/Actionsp. 359
Data Interpretation and Reporting Decisions/Actionsp. 369
Case Study TIPS: Think, Interact, Practice, Situatep. 373
Chapter Reviewp. 377
Epilogue: The End-and a Beginningp. 379
Glossaryp. 382
The Program Evaluation Standards: A Guide for Evaluators and Evaluation Users (3rd Edition)p. 388
American Evaluation Association Guiding Principles for Evaluatorsp. 392
Essential Competencies for Program Evaluatorsp. 397
Interactive Evaluation Practice Principles Chapter Crosswalkp. 400
Generic Exercises for Reflecting on Interactive Evaluation Practice Case Studiesp. 407
Referencesp. 412
Author Indexp. 419
Subject Indexp. 422
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