Intercultural Business Communication

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  • Edition: 3rd
  • Format: Paperback
  • Copyright: 2004-01-01
  • Publisher: Pearson College Div
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For International/Intercultural Business Communication and Negotiation courses, or courses in Organizational Behavior and Communication. Also appropriate as a supplement for courses in which intercultural communication is a major component. This text prepares today's students to compete and manage domestic and international diversity in an increasingly multinational business arena. It uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents.

Table of Contents

The Nature of Intercultural Communication
Universal Systems
Contrasting Cultural Values
Oral and Nonverbal Communication Patterns
Written Communication Patterns
Business and Social Etiquette
Country Specific Information
Cultural Shock
Intercultural Negotiation Process
Intercultural Negotiation Strategies
Laws Affecting International Business and Travel
Answers to Exercises
Maps of the U.S. and the World
Table of Contents provided by Publisher. All Rights Reserved.


PURPOSE With the increasing number of intercultural corporations and the internationalization of the economy, intercultural business communication continues to become more important. Government leaders, educators, and businesspersons agree that internationalizing the curriculum is important to maintaining the competitive position of the United States in the world economy. Since all international activity involves communication, students need knowledge of intercultural business communication to prepare them for upward mobility and promotion in tomorrow's culturally diverse domestic and international environments. CONTENTS Topics selected forIntercultural Business Communicationwere those considered important or essential by three Delphi panels of experts: international employees of multinational corporations, college professors who teach intercultural communication, and members of the Academy of International Business. We know of no other book on intercultural communication that has used research involving experts' perceptions of the importance of topics to be covered as a basis of content selection. The topics include: The nature of intercultural communication Universal systems Contrasting cultural values Cultural shock Language Oral and nonverbal communication patterns Written communication patterns Global etiquette Business and social customs Intercultural negotiation process Intercultural negotiation strategies Laws affecting international business and travel Each chapter contains objectives, terms, questions and cases for discussion, and activities. Also provided are exercises to be used for self-evaluation of material covered and illustrations to depict various aspects of the content. Both authors have traveled or worked in a number of countries or multinational corporations and, therefore, have firsthand knowledge of many of the topics covered. CHANGES TO THE THIRD EDITION Updating of all information presented in the Second Edition to reflect changes that have taken place in the various countries identified. More recent editions of books cited in the Second Edition were used as well as more recent journal articles. Including additional information on ethics, religious influences, and the role of women in international business in chapter 3; new information was also added to reflect changes in laws and trade agreements in chapter 12. Expanding country-specific information in a majority of chapters so that students have a broader knowledge of life in specific cultures. Countries highlighted were those with which the United States conducts the majority of its international trade. Revising the Instructor's Manual, Test Bank, and PowerPoint slides as needed to include content changes. PROPOSED USE Intercultural Business Communicationis designed to be used as a text for a college-level course in intercultural business communication or to augment courses in which intercultural communication is a major component.

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