Intercultural Competence : Interpersonal Communication Across Cultures

by Lustig, Myron W.; Koester, Jolene

• ISBN13: 9780205453528
• ISBN10: 020545352X
• Edition: 5th
• Format: Paperback
• Copyright: 2005-05-25
• Publisher: Pearson

Summary

Striking a unique balance between skills and theory, "Intercultural Competence provides students with the background and confidence to succeed in today's multicultural environment. Blending both the practical and the theoretical, the concrete and the abstract, this textbook is both enjoyable to read and thoroughly researched. By clearly explaining different theories and the significance of cultural patterns and having students practice what they learn via examples in the book, "Intercultural Competence better prepares students to interact in intercultural relationships. New to the Fifth Edition Approximately half of the " Culture Connections" boxes are new to this edition and provide students the opportunity to 'feel' some aspect of intercultural competence. impact of new information technologies on intercultural communication has been expanded in the new edition. Each of the pedagogical features in the text has been revised and updated to help students learn important interculturalcommunication concepts effectively. Nearly half of the photographs are new to this edition. Each photo has been selected and placed to highlight more clearly the concepts and issues being illustrated. Praise for "Intercultural Competence "Because Lustig and Koester both provide the essential communication theory but also provide increasingly good examples from persons of different cultures speaking in their own voices. . .[the competition] falls short of giving students the richness of reading that this book does." "C. Thomas Preston, University of Missouri -- St. Louis

Table of Contents

Preface	ix
part one Communication and Intercultural Competence	1	(82)
Introduction to Intercultural Competence	2	(22)
The Imperative for Intercultural Competence	3	(6)
The Economic Imperative for Intercultural Competence	3	(1)
The Technological Imperative for Intercultural Competence	4	(2)
The Demographic Imperative for Intercultural Competence	6	(2)
The Peace Imperative for Intercultural Competence	8	(1)
Communication	9	(10)
Defining Communication	9	(1)
Characteristics of Communication	10	(7)
Interpersonal Communication	17	(2)
The Challenge of Communicating in an Intercultural World	19	(3)
Summary	22	(1)
For Discussion	23	(1)
For Further Reading	23	(1)
Culture and Intercultural Communication	24	(32)
Culture	24	(9)
Defining Culture for the Study of Communication	25	(5)
Culture and Related Terms	30	(3)
Why Cultures Differ	33	(13)
Forces That Maintain Cultural Differences	34	(10)
The Interrelatedness of Cultural Forces	44	(2)
Intercultural Communication	46	(8)
Examples of Intercultural Interactions	46	(3)
Similarities and Differences between Communicators	49	(3)
Definition of Intercultural Communication	52	(1)
Intercultural Communication and Related Terms	52	(2)
Summary	54	(1)
For Discussion	55	(1)
For Further Reading	55	(1)
Intercultural Communication Competence	56	(27)
The United States as an Intercultural Community	58	(6)
Metaphors of U.S. Cultural Diversity	58	(2)
What Do You Call Someone from the United States of America?	60	(2)
Cultural Groups in the United States	62	(2)
Competence and Intercultural Communication	64	(8)
Intercultural Communication Competence	64	(1)
The Components of Intercultural Competence	65	(7)
Basic Tools for Improving Intercultural Competence	72	(9)
The Basics of Intercultural Competence	72	(5)
Description, Interpretation, and Evaluation	77	(4)
Summary	81	(1)
For Discussion	82	(1)
For Further Reading	82	(1)
part two Cultural Differences in Communication	83	(90)
Cultural Patterns and Communication: Foundations	84	(25)
Defining Cultural Patterns	85	(2)
Components of Cultural Patterns	87	(4)
Beliefs	87	(1)
Values	88	(3)
Norms	91	(1)
Social Practices	91	(1)
Characteristics of Cultural Patterns	91	(14)
The Functions of Cultural Patterns	92	(2)
An Overview of Cultural Patterns	94	(11)
Cultural Patterns and Intercultural Competence	105	(2)
Summary	107	(1)
For Discussion	108	(1)
For Further Reading	108	(1)
Cultural Patterns and Communication: Taxonomies	109	(27)
Hall's High- and Low- Context Cultural Taxonomy	110	(4)
Use of Covert and Overt Messages	111	(2)
Importance of Ingroups and Outgroups	113	(1)
Orientation to Time	114	(1)
Hofstede's Cultural Taxonomy	114	(17)
Individualism versus Collectivism	115	(4)
Uncertainty Avoidance	119	(1)
Power Distance	120	(5)
Masculinity versus Femininity	125	(3)
Long-Term versus Short-Term Time Orientation	128	(1)
Comparing Hofstede's Five Dimensions	129	(2)
Confucian Cultural Patterns	131	(2)
Cultural Taxonomies and Intercultural Competence	133	(1)
Summary	134	(1)
For Discussion	135	(1)
For Further Reading	135	(1)
Cultural Identity, Cultural Biases, and Intercultural Contact	136	(37)
Cultural Identity	137	(5)
The Nature of Identity	137	(2)
The Formation of Cultural Identity	139	(2)
Characteristics of Cultural Identity	141	(1)
Cultural Biases	142	(15)
Social Categorizing	144	(1)
Ethnocentrism	145	(3)
Stereotyping	148	(3)
Prejudice	151	(2)
Discrimination	153	(1)
Racism	154	(3)
Intercultural Contact	157	(10)
Dominance and Subordination between Groups	158	(1)
Attitudes among Cultural Members	159	(1)
Outcomes of Intercultural Contact	160	(7)
Becoming an Interculturally Competent Communicator	167	(1)
Identity, Biases, Contact, and Intercultural Competence	168	(2)
Summary	170	(1)
For Discussion	171	(1)
For Further Reading	171	(2)
part three Coding Intercultural Communication	173	(84)
Verbal Intercultural Communication	174	(34)
The Power of Language in Intercultural Communication	174	(2)
Definition of Verbal Codes	176	(10)
The Features of Language	177	(1)
Rule Systems in Verbal Codes	178	(5)
Interpretation and Intercultural Communication	183	(3)
Language, Thought, Cultural, and Intercultural Communication	186	(17)
The Sapir- Whorf Hypothesis of Linguistic Relativity	186	(9)
Language and Intercultural Communication	195	(8)
Verbal Codes and Intercultural Competence	203	(3)
Summary	206	(1)
For Discussion	206	(1)
For Further Reading	206	(2)
Nonverbal Intercultural Communication	208	(26)
Definition of Nonverbal Codes	208	(3)
Characteristics of Nonverbal Codes	210	(1)
Relationship of Nonverbal to Verbal Communication	210	(1)
Cultural Universals in Nonverbal Communication	211	(1)
Cultural Variations in Nonverbal Communication	212	(3)
Nonverbal Messages in Intercultural Communication	215	(14)
Body Movements	215	(3)
Space	218	(3)
Touch	221	(2)
Time	223	(4)
Voice	227	(1)
Other Nonverbal Code Systems	228	(1)
Synchrony of Nonverbal Communication Codes	229	(1)
Nonverbal Communication and Intercultural Competence	230	(2)
Summary	232	(1)
For Discussion	233	(1)
For Further Reading	233	(1)
The Effects of Code Usage in Intercultural Communication	234	(23)
Preferences in the Organization of Verbal Codes	235	(4)
Organizational Preferences in the Use of U.S. English	235	(2)
Organisational Preferences in Other Languages and Cultures	237	(2)
Cultural Variations in Persuasion	239	(9)
Persuasion in Intercultural Encounters	239	(1)
Cultural Differences in What Is Acceptable as Evidence	240	(1)
Cultural Differences in What Is Considered Reasonable	241	(2)
Cultural Differences in Styles of Persuasion	243	(5)
Cultural Variations in the Structure of Conversations	248	(7)
Value of Talk and Silence	248	(3)
Rules for Conversations	251	(4)
Effects of Code Usage on Intercultural Competence	255	(1)
Summary	255	(1)
For Discussion	256	(1)
For Further Reading	256	(1)
part four Communication in Intercultural Relationships	257	(79)
Intercultural Competence in Interpersonal Relationships	258	(30)
Cultural Variations in Interpersonal Relationships	258	(12)
Types of Interpersonal Relationships	259	(7)
Dimensions of Interpersonal Relationships	266	(2)
Dynamics of Interpersonal Relationships	268	(2)
The Maintenance of Face in Interpersonal Relationships	270	(6)
Types of Face Needs	271	(2)
Facework and Interpersonal Communication	273	(2)
Facework and Intercultural Communication	275	(1)
Improving Intercultural Relationships	276	(9)
Learning about People from Other Cultures	276	(4)
Sharing Oneself with People from Other Cultures	280	(3)
Handling Differences in Intercultural Relationships	283	(2)
Interpersonal Relationships and Intercultural Competence	285	(1)
Summary	286	(1)
For Discussion	286	(1)
For Further Reading	287	(1)
Episodes, Contexts, and Intercultural Interactions	288	(33)
Social Episodes in Intercultural Relationships	288	(9)
The Nature of Social Episodes	288	(2)
Components of Social Episodes	290	(7)
Contexts for Intercultural Communication	297	(22)
The Health Care Context	297	(5)
The Educational Context	302	(6)
The Business Context	308	(11)
Episodes, Contexts, and Intercultural Competence	319	(1)
Summary	319	(1)
For Discussion	319	(1)
For Further Reading	320	(1)
The Potential for Intercultural Competence	321	(15)
The Ethics of Intercultural Competence	322	(5)
When in Rome	323	(2)
Are Cultural Values Relative or Universal?	325	(1)
Do the Ends Justify the Means?	325	(2)
Ethics- Your Choices	327	(1)
The Perils and Prospects for Intercultural Competence	327	(7)
Impact of National and International Events on Intercultural Communication	327	(4)
Forces That Pull Us Together and Apart	331	(3)
Summary	334	(1)
Concluding Remarks	334	(1)
For Discussion	335	(1)
For Further Reading	335	(1)
Resources	336	(4)
Intercultural Films	336	(1)
Online Resources	337	(3)
Notes	340	(30)
Photo Credits	370	(2)
Text Credits	372	(4)
Author Index	376	(6)
Subject Index	382