Interpersonal Relationships : Professional Communication Skills for Nurses

by Arnold, Elizabeth; Boggs, Kathleen Underman

• ISBN13: 9780721681030
• ISBN10: 0721681034
• Edition: 3rd
• Format: Paperback
• Copyright: 1999-02-01
• Publisher: Elsevier Science Health Science div

Summary

This respected resource has earned widespread critical acclaim for its strong emphasis on communication theory. It uses nursing, communication, behavioral, developmental, crisis, and family theory principles to explain how to interact effectively with peers and clients. Abundant experiential exercises allow readers to build their communication skills. This edition features a new chapter on Critical Thinking: Values and Ethics in Nurse-Client Relationships, and an updated chapter on Professional Documentation that addresses computerized client record-keeping, reimbursement coding, and computerized tracking systems. It also includes additional content on health promotion and change theory and a greater focus on community-based communication.

Table of Contents

Part I Conceptual Foundations of Nurse-Client Relationship	1	(79)
1 Theory as a Guide to Practice	1	(23)
Elizabeth Arnold
2 Professional Guides to Action in Interpersonal Relationships	24	(17)
Elizabeth Arnold
3 Self-Concept in the Nurse-Client Relationship	41	(39)
Shirley A. Smoyak
Part II The Nurse-Client Relationship	80	(115)
4 Structuring the Relationship	80	(27)
Elizabeth Arnold
5 Bridges and Barriers in the Therapeutic Relationship	107	(20)
Kathleen Underman Boggs
6 Role Relationship Patterns	127	(17)
Elizabeth Arnold
7 Critical Thinking: Values and Ethics in Nurse-Client Relationship	144	(25)
Kathleen Underman Boggs
8 The Grief Experience: Life's Losses and Endings	169	(26)
Verna Benner Carson
Part III Therapeutic Communication	195	(198)
9 Communication Styles	195	(14)
Kathleen Underman Boggs
10 Developing Therapeutic Communication Skills in the Nurse-Client Relationship	209	(31)
Elizabeth Arnold
11 Intercultural Communication	240	(22)
Elizabeth Arnold
12 Communicating in Groups	262	(30)
Elizabeth Arnold
13 Communicating with Families	292	(31)
Elizabeth Arnold
14 Resolving Conflict Between Nurse and Client	323	(24)
Kathleen Underman Boggs
15 Health Promotion and Client Learning Needs	347	(21)
Elizabeth Arnold
16 Health Teaching in the Nurse-Client Relationship	368	(25)
Elizabeth Arnold
Part IV Responding to Special Needs	393	(103)
17 Communicating with Clients Experiencing Communication Deficits	393	(12)
Kathleen Underman Boggs
18 Communicating with Children	405	(25)
Kathleen Underman Boggs
19 Communicating with Older Adults	430	(15)
Judith W. Ryan
20 Communicating with Clients in Stressful Situations	445	(31)
Elizabeth Arnold
21 Communicating with Clients in Crisis	476	(20)
Elizabeth Arnold
Part V Professional Issues	496	(55)
22 Communicating with Other Health Professionals	496	(28)
Ann O'Mara
23 Documentation in the Age of Computers	524	(27)
Kathleen Underman Boggs
Glossary	551	(8)
Index	559