Interpersonal Skills in Organizations

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  • Format: Paperback
  • Copyright: 2001-07-17
  • Publisher: McGraw-Hill/Irwin
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This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are: Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication. Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management. Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.

Table of Contents

Unit One: Intrapersonal Effectiveness: Understanding Yourself

1. Journey into Self-Awareness

2. Self-Disclosure and Trust

3. Establishing Goals and Identifying Values

4. Time and Stress Management

Unit Two: Interpersonal Effectiveness: Understanding and Working with Others

5. Conveying Verbal Messages

6. The Importance and Skill of Listening

7. Feedback

8. Understanding and Working with Diverse Others

Unit Three: Advanced Interpersonal Skills

9. Persuading Individuals and Audiences

10. Networking and Politicking

11. Negotiation

12. Conflict Management

13. Coaching and Mentoring for Improved Performance

14. Empowerment and Effective Delegation

Unit Four: Group Skills: Understanding and Working in Teams

15. Teams in the Workplace

16. Planning and Running Effective Meetings

17. Project Management

18. Making Effective and Ethical Decisions

19. Problem Solving: Using Tools, Processes, and Creative Approaches

20. Team Facilitation

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