Interviewing and Counseling in Communicative Disorders : Principles and Procedures

by Shipley, Kenneth G.; Roseberry-McKibbin, Celeste

• ISBN13: 9781416401209
• ISBN10: 1416401202
• Edition: 3rd
• Format: Paperback
• Copyright: 2005-11-30
• Publisher: Pro Ed

Table of Contents

Preface to the Third Edition	ix
Acknowledgments	xiii
1 Interviewing and Counseling in the Clinical Process	1	(14)
Methods of Obtaining Information	3	(4)
Interviews	7	(6)
Concluding Comments	13	(2)
2 Prerequisites for Effective Interviewing and Counseling	15	(22)
Interviewer Characteristics	16	(3)
Conditions That Facilitate Good Communication	19	(16)
Concluding Comments	35	(2)
3 Physical and Emotional Factors That Affect Communication	37	(30)
Physical Environment	38	(5)
Clients' Characteristics: Attitudes and Background Factors	43	(12)
Psychological Factors: Emotions	55	(5)
Defensive Reactions and Defense Mechanisms	60	(5)
Concluding Comments	65	(2)
4 Skills and Techniques for Interviewing and Counseling	67	(36)
General Suggestions	68	(4)
Questions in an Interview	72	(9)
Behaviors in an Interaction	81	(15)
Several Fundamental Techniques	96	(6)
Concluding Comments	102	(1)
5 Obtaining Information	103	(16)
Presession Orientation	105	(2)
Opening an Interview	107	(5)
Body of the Interview	112	(3)
Closing the Interview	115	(1)
Concluding Comments	116	(3)
6 Providing Information	119	(22)
Conveying Information	120	(9)
Basic Principles of Human Nature and Sharing Information	129	(9)
Concluding Comments	138	(3)
7 Counseling	141	(46)
Counseling Defined	142	(1)
Characteristics of Good Counselors	143	(1)
Counseling in Educational and Clinical Settings	143	(6)
Approaches to Counseling	149	(10)
The Process of Counseling	159	(2)
The Counseling Session	161	(4)
Aspects of Counseling	165	(6)
Examining Personal Abilities and the Effects of Counseling	171	(2)
Concluding Comments	173	(2)
Appendix 7.A: Counseling Strategies Checklist	175	(10)
Appendix 7.B: Evaluating Interviewing and Counseling Sessions (Checklist Format)	185	(2)
8 Working with Linguistically and Culturally Diverse Clients	187	(28)
Variables That Influence Individuals from Different Cultures	189	(3)
Impact of Immigrant or Refugee Status on Linguistically and Culturally Diverse Clients	192	(3)
Values, Assumptions, and Linguistically and Culturally Diverse Clients	195	(9)
Communicating Effectively When Interviewing and Counseling	204	(5)
Suggestions for Increasing Personal Sensitivity	209	(5)
Concluding Comments	214	(1)
9 Working with Difficult Situations	215	(42)
Potentially Difficult Communication Behaviors	217	(14)
Emotions, Attitudes, and Behaviors	231	(16)
Other Factors, Conditions, and Situations	247	(9)
Concluding Comments	256	(1)
10 Considerations in Working with Families of Children with Disabilities	257	(18)
Poverty	259	(5)
Strategies for Dealing with Parents or Other Family Members in Contentious Situations	264	(5)
Issues of Parents and Families of Children with Disabilities	269	(3)
Concluding Comments	272	(3)
11 The Elderly	275	(16)
Larry Boles
Demographics of Aging	276	(5)
Elder Culture	281	(1)
Approaches to Counseling	281	(9)
Concluding Comments	290	(1)
12 Ethical and Professional Matters	291	(24)
Continuing Study	292	(1)
Evaluation	293	(1)
Representation of Professional Credentials	294	(1)
Confidentiality and Patient Records	295	(2)
Note Taking and Tape Recording	297	(1)
Discussing Fees	298	(1)
Making Referrals	299	(2)
Reliability and Validity	301	(2)
Being Culturally Aware	303	(1)
Avoiding Discrimination	303	(2)
Criticism of Other Professionals	305	(1)
Inappropriate Personal Relationships	305	(1)
Terminating Clinical Services	306	(2)
Risk Management Strategies	308	(1)
Concluding Comments	309	(2)
Appendix 12.A: Six Areas of Exposure to Risks of Conduct and Methods of Reducing These Risks	311	(4)
13 A Few Final Thoughts	315	(6)
References	321	(14)
Index	335	(12)
About the Authors	347