Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Foreword | p. xv |
Preface | p. xix |
Acknowledgments | p. xxi |
Leadership | p. 1 |
Leadership vs. Management | p. 1 |
Followership | p. 3 |
History of Leadership in the United States | p. 4 |
Contemporary Models | p. 6 |
Leadership Styles | p. 10 |
Leadership Competencies | p. 11 |
Leadership Protocols | p. 12 |
Governance | p. 14 |
Barriers and Challenges | p. 15 |
Ethical Responsibility | p. 17 |
Leaders Looking to the Future | p. 18 |
Management and Motivation | p. 23 |
Introduction | p. 23 |
Motivation-The Concept | p. 24 |
Theories of Motivation | p. 25 |
A Bit More about Incentives and Rewards | p. 30 |
Misconceptions about Motivation and Employee Satisfaction | p. 31 |
Motivational Strategies | p. 33 |
Conclusion | p. 34 |
Organizational Behavior and Management Thinking | p. 37 |
Introduction | p. 38 |
The Field of Organizational Behavior | p. 38 |
Organizational Behaviors Contribution to Management | p. 39 |
Key Topics in Organizational Behavior | p. 39 |
Organizational Behavior Issues in Health Organizations | p. 40 |
How Thinking Influences Organizational Behavior | p. 41 |
Individual Perception and Thinking | p. 42 |
Managing and Learning | p. 48 |
Thinking and Sensemaking in Communication and Problem Solving | p. 49 |
Conclusion and Applications | p. 51 |
Strategic Planning | p. 59 |
Introduction | p. 59 |
Purpose and Importance of Strategic Planning | p. 60 |
The Planning Process | p. 60 |
Situational Assessment | p. 61 |
Strategy Tactical Plans | p. 71 |
Rollout and Implementation | p. 72 |
Monitoring and Control | p. 73 |
Strategy Execution | p. 75 |
Strategic Planning and Execution-The Role of the Healthcare Manager | p. 76 |
Conclusion | p. 77 |
Performance Improvement in Health Care: The Quest to Achieve Quality | p. 81 |
Introduction | p. 81 |
Defining Quality in Health Care | p. 82 |
Why Is Quality Important? | p. 84 |
A Brief History of Quality and Performance Improvement | p. 86 |
Quality Assurance | p. 86 |
The End Result System and the Flexner Report | p. 87 |
The Joint Commission | p. 88 |
QA Essentials | p. 89 |
QA Assumptions and Actions | p. 90 |
From Peer Review to Quality Improvement Organizations | p. 91 |
Professional Standards Review Organizations (PSROs) Programs | p. 91 |
Peer Review Organization (PRO) Program | p. 92 |
Quality Improvement Organization (QIO) Program | p. 93 |
Continuous Quality Improvement | p. 94 |
The Concept of CQI in Health Care | p. 96 |
Applying CQI | p. 99 |
Other Leading Quality Improvement Models | p. 101 |
Key Quality Improvement Concepts | p. 103 |
Quality Improvement Tools | p. 106 |
System Thinking and Healthcare Quality Improvement | p. 108 |
Health Care as High Hazard Industry | p. 111 |
Approaches to System Improvement | p. 111 |
Assessing Healthcare System Improvement | p. 115 |
Healthcare System Improvement Challenges | p. 116 |
Developing a National Information Technology Infrastructure | p. 121 |
Conclusion | p. 127 |
Information Technology | p. 137 |
Introduction | p. 137 |
Historical Overview | p. 138 |
Health Information and Its Users | p. 140 |
Health Information Technology and Applications | p. 142 |
The Role of the Health Manager | p. 147 |
Challenges | p. 150 |
Conclusion | p. 152 |
Financing Health Care and Health Insurance | p. 155 |
Introduction | p. 155 |
National Health Spending | p. 156 |
Paying for Health Care | p. 157 |
Introduction to Health Insurance | p. 158 |
Brief History of Health Insurance | p. 159 |
Characteristics of Health Insurance | p. 160 |
Private Health Insurance Coverage | p. 163 |
Consumer-Driven Health Plans | p. 166 |
The Evolution of Social Insurance | p. 169 |
The Convergence of Political Opportunity and Leadership | p. 169 |
Major Legislation | p. 170 |
Major "Players" in the Social Insurance Arena | p. 173 |
Statistics on Health Insurance Coverage and Costs | p. 187 |
Those Not Covered-The Uninsured | p. 189 |
Conclusion | p. 193 |
Managing Costs and Revenues | p. 197 |
Introduction | p. 198 |
What Is Financial Management and Why Is it Important? | p. 198 |
Ten Major Objectives of Financial Management | p. 199 |
Tax Status of Healthcare Organizations | p. 200 |
Financial Governance and Responsibility Structure | p. 202 |
Managing Reimbursements from Third-Party Payers | p. 204 |
What Are the Primary Methods of Payment Used by Private Health Plans for Reimbursing Providers? | p. 204 |
What Are the Primary Methods of Payment Used for Reimbursing Providers by Medicare and Medicaid? | p. 207 |
How Are Providers Reimbursed by Individuals with No Health Insurance? | p. 209 |
Controlling Costs and Cost Accounting | p. 211 |
Classifying Costs | p. 211 |
Allocating Costs | p. 212 |
Determining Product Costs | p. 213 |
Break-Even Analysis | p. 213 |
Setting Charges | p. 214 |
Other Determinants of Setting Charges and Prices | p. 215 |
Managing Working Capital | p. 217 |
Managing Accounts Receivable | p. 219 |
Major Steps in Accounts Receivable Management | p. 220 |
Managing Materials and Inventory | p. 221 |
Managing Budgets | p. 224 |
Conclusion | p. 228 |
Managing Healthcare Professionals | p. 231 |
Introduction | p. 231 |
Physicians | p. 232 |
Registered Nurses | p. 243 |
Licensed Practical Nurses/Licensed Vocational Nurses | p. 250 |
Nursing, Psychiatric, and Home Health Aides | p. 251 |
Midlevel Practitioners | p. 253 |
Allied Health Professionals | p. 255 |
Conclusion | p. 257 |
The Strategic Management of Human Resources | p. 265 |
Introduction | p. 266 |
Environmental Forces Affecting HR Management | p. 268 |
Understanding Employees as Drivers of Organizational Performance | p. 271 |
Key Functions of Human Resources Management | p. 272 |
Workforce Planning/Recruitment | p. 275 |
Employee Retention | p. 282 |
Conclusion | p. 297 |
Teamwork | p. 303 |
Introduction | p. 303 |
What Is a Team? | p. 304 |
The Challenge of Teamwork in Healthcare Organizations | p. 305 |
The Benefits of Effective Healthcare Teams | p. 308 |
The Costs of Teamwork | p. 310 |
Who's on the Team? | p. 313 |
Team Communication | p. 315 |
Methods of Managing Teams of Healthcare Professionals | p. 316 |
Conclusion | p. 319 |
Cultural Competency and Diversity | p. 323 |
Introduction | p. 323 |
Cultural Frameworks in Healthcare Management | p. 326 |
Cultural Competency and Diversity Staff Training | p. 329 |
Cultural Competency at the Workplace | p. 331 |
Conclusion | p. 337 |
Ethics and Law | p. 343 |
Introduction | p. 343 |
Ethical Concepts | p. 344 |
Legal Concepts | p. 346 |
Elements of a Contract | p. 347 |
Types of Torts | p. 347 |
Malpractice | p. 349 |
Patient and Provider Rights and Responsibilities | p. 349 |
Legal/Ethical Concerns in Managed Care | p. 351 |
Biomedical Concerns | p. 353 |
Beginning- and End-of-life Care | p. 353 |
Research in Healthcare Settings | p. 354 |
Conclusion | p. 355 |
Fraud and Abuse | p. 357 |
Introduction | p. 358 |
What Is Fraud and Abuse? | p. 358 |
History | p. 359 |
Operation Restore Trust | p. 359 |
The Social Security Act and the Criminal-Disclosure Provision | p. 360 |
The Emergency Medical Treatment and Active Labor Act | p. 362 |
Hospital Compliance with EMTALA | p. 363 |
The Balanced Budget Act of 1997 | p. 363 |
Antitrust Issues | p. 364 |
Federal Enforcement Actions | p. 364 |
Safe Harbor/Anti-Kickback Regidations | p. 365 |
Anti-Kickback Statutes | p. 365 |
Safe Harbor Laws | p. 367 |
Stacked Penalties | p. 369 |
Management Responsibility for Compliance and Internal Controls | p. 369 |
Corporate Compliance Programs | p. 370 |
Conclusion | p. 371 |
Healthcare Management Guidelines and Case Studies | p. 375 |
Introduction | p. 375 |
Guidelines | p. 375 |
Team Structure and Process for Completion | p. 377 |
Guidelines for Effective Participation | p. 377 |
Case Studies | p. 383 |
Oops Is Not an Option | p. 383 |
Building a Better MIS-Trap | p. 384 |
Case of the Complacent Employee | p. 386 |
Managing Healthcare Professionals: Mini-Case Studies | p. 389 |
Negotiation in Action | p. 391 |
The Merger of Two Competing Hospitals: A Case Study | p. 397 |
The Orchestra: A Narrative in a Minor Key | p. 404 |
Labor and Delivery Dilemma | p. 415 |
Sexual Harassment at the Diabetics Clinic | p. 416 |
Seaside Convalescent Care Center | p. 421 |
Staffing at River Oaks Community Hospital: Measure Twice, Cut Once | p. 423 |
Heritage Valley Medical Center: Are Your Managers Culturally Competent? | p. 429 |
Humor Strategies in Healthcare Management Education | p. 433 |
Electronic Medical Records in a Rural Family Practice Residency Program | p. 438 |
Medication Errors Reporting at Community Memorial Hospital | p. 442 |
Index | p. 449 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.