Introduction to Information Systems Project Management

by Olson, David Louis

• ISBN13: 9780072872705
• ISBN10: 0072872705
• Edition: 2nd
• Format: Hardcover
• Copyright: 2003-05-08
• Publisher: McGraw-Hill/Irwin

Summary

Olson's Introduction to Project Management, 2/e is a project management text that focuses on "systems" issues. The primary focus is to examine the many issues facing MIS project managers. The revision also now incorporates the Project Management Institute's Body of Knowledge (PMBOK), better preparing users for the PMI certification exam. Olson focuses on traditional project management topics such as project adoption, planning, scheduling, and implementation while encouraging students to view the projects holistically and analytically. Utilizing the most current software and project management tools, he provides students with the most effective strategies for today's IT project managers.

Table of Contents

Preface	xii
Introduction to Project Management	1	(20)
What Is a Project?	1	(1)
The Denver International Airport	2	(5)
Project Characteristics	4	(1)
Dimensions of Complexity	5	(2)
Modern Business	7	(1)
Viewing Projects as Systems	7	(1)
Project Entities	8	(1)
The Information Systems Project Environment	8	(1)
Real Case: How Not to Implement ERP	9	(1)
Real Case: ERP Success	10	(1)
Project Success and Failure	10	(1)
Project Critical Success Factors	10	(1)
Primary Reasons for Information Systems Project Failure	11	(2)
Perceptions of Project Success	13	(1)
Summary	13	(3)
Glossary	16	(1)
PMBOK Items	16	(1)
Exercises	17	(1)
Endnotes	17	(4)
PART ONE HUMAN ASPECTS OF INFORMATION SYSTEMS PROJECTS	21	(32)
Human Aspects of Information Systems Project Management	23	(14)
Information Systems Project Features	24	(1)
Information Systems Group Conflict	25	(4)
Conflict and Performance	27	(2)
Project Communication	29	(1)
Project Team Communication	30	(1)
Project Managers	30	(2)
Comparison: Functional and Project Managers	32	(1)
Summary	32	(1)
Glossary	33	(1)
PMBOK Items	34	(1)
Exercises	34	(1)
Endnotes	34	(3)
Project Organization	37	(16)
Alternate Organization Structures	38	(5)
Functional Organization	38	(1)
Project Organization	39	(2)
Matrix Organization	41	(2)
Cellular Organization at AFLAC	43	(1)
Comparison of Organization Structures in Projects	43	(2)
Hybrids	44	(1)
Organization Structure for Different Risk Conditions	45	(1)
Levels of Project Organization	45	(1)
Summary	46	(1)
Glossary	47	(1)
PMBOK Items	47	(1)
Exercises	48	(1)
Microsoft Project Exercise	48	(3)
Endnotes	51	(2)
PART TWO PROJECT ADOPTION	53	(70)
Project Selection and Approval	55	(36)
Measurement of Project Impact	56	(1)
Selection Practice	57	(3)
Project Evaluation Techniques	60	(5)
General Project Selection	60	(2)
Information Systems Project Approval	62	(3)
Screening	65	(2)
Cost/Benefit Analysis	67	(6)
Cost/Benefit Example	68	(1)
Payback	69	(1)
Net Present Value	70	(1)
Other Factors	70	(3)
Value Analysis	73	(1)
Multiple Objectives	74	(3)
Conflicts	74	(1)
Multiple Criteria Analysis	74	(3)
Other Multiple Criteria Methods	77	(1)
Budget Optimization	77	(4)
Dealing with Risk	78	(3)
Summary	81	(1)
Glossary	81	(1)
PMBOK Items	82	(1)
Exercises	82	(2)
Endnotes	84	(1)
Appendix 4A Method for Implementing Design to Budget	85	(6)
Requirements Analysis	91	(32)
Analysis of User Needs	92	(1)
Methods to Elicit User Requirements	93	(1)
Caterpillar Uses Extranet to Communicate with Customers	94	(3)
Group Support Systems	94	(1)
Commercially Available GSSs	95	(1)
The Nemawashi Approach	95	(2)
Risk Identification and Analysis	97	(3)
Brainstorming	98	(1)
Nominal Group Technique	99	(1)
Delphi Method	99	(1)
The End of a Solution	100	(1)
The Systems Failure Method Applied to Information Systems Projects	100	(1)
IRS Project Failure	101	(9)
An Example of Project Failure	102	(1)
Features of Successful Projects	103	(2)
The Systems Failure Method	105	(4)
Demonstration of the Systems Failure Method	109	(1)
Summary	110	(1)
Glossary	111	(1)
PMBOK Items	112	(1)
Exercises	112	(1)
Microsoft Project Exercise	113	(2)
Endnotes	115	(1)
Appendix 5A WinWin Requirements Analysis	116	(7)
PART THREE PLANNING	123	(58)
Systems Development	125	(28)
Overview of Analysis and Design Methods	126	(6)
The Waterfall Model	127	(1)
Prototyping	128	(1)
The Spiral Model	129	(2)
Rapid Prototyping	131	(1)
Other Options for Systems Development	131	(1)
Software Development Standards	132	(2)
Information System Project Types	134	(4)
Maintenance Projects	135	(1)
Conversion Projects	135	(2)
New Systems	137	(1)
Reengineering Cases Using Information Technology	138	(1)
Systems Development Approach	139	(1)
Academic Business Process Reengineering	140	(2)
Specification	140	(1)
Design	141	(1)
Xerox Focuses Its Information Technology Efforts	142	(3)
Code (or Acquisition)	143	(2)
Data Conversion	145	(1)
Testing	145	(1)
Implementation	145	(1)
Summary	145	(1)
Glossary	146	(2)
PMBOK Items	148	(1)
Exercises	148	(1)
Microsoft Project Exercise	149	(1)
Endnotes	150	(3)
Estimation	153	(28)
Planning Process	154	(10)
Set Objectives and Requirements	154	(1)
Specify Work Activities	155	(4)
Plan Project Organization	159	(1)
Develop the Schedule	160	(1)
Develop Resource Plans and Budget	161	(1)
Control Points	161	(3)
Software Estimation	164	(2)
Programmer Productivity	165	(1)
Software Estimation Methods	166	(5)
Lines of Code	166	(1)
Function Point Analysis	167	(3)
Constructive Cost Model	170	(1)
Planning for Change	171	(2)
Scheduling	172	(1)
Summary	173	(1)
Glossary	173	(1)
PMBOK Items	174	(1)
Exercises	175	(2)
Endnotes	177	(1)
Appendix 7A Learning Curves	178	(3)
PART FOUR SCHEDULING	181	(50)
Quantitative Project Scheduling Methods	183	(28)
The Critical Path Method	184	(7)
Early Start Schedule	184	(1)
Networks	184	(1)
Late Start Schedule	185	(1)
Slack	186	(2)
Buffers	188	(3)
Project Crashing	191	(5)
Resource Leveling	196	(2)
Resource smoothing	198	(5)
Critical Path Criticisms	203	(1)
Summary	204	(1)
Glossary	205	(1)
PMBOK Items	205	(1)
Exercises	206	(3)
Mcrosoft Project Exercise	209	(1)
Endnotes	209	(2)
Probabilistic Scheduling Models	211	(20)
PERT	212	(4)
Criticisms of PERT	215	(1)
Simulation for Project Scheduling	216	(6)
Excel Simulation Model	216	(3)
Generating Multiple-Simulation Runs	219	(1)
Scheduling Example	220	(2)
Summary	222	(1)
Glossary	223	(1)
PMBOK Items	223	(1)
Exercises	223	(4)
Microsoft Project Exercise	227	(1)
Endnotes	227	(1)
Appendix 9A Generating Multiple-Simulation Runs	228	(3)
PART FIVE IMPLEMENTATION	231	(38)
Project Implementation	233	(18)
Information Systems Project Success	234	(1)
Companywide Information System	235	(1)
Information Systems Project Failure	236	(1)
Information Technology Failure	237	(1)
Primary Reasons for Information Systems Project Failure	238	(2)
Lack of Client Involvement	238	(1)
Lack of Top Management Support	239	(1)
Lack of Project Definition	239	(1)
Quality Control in Project Implementation	240	(2)
The Decision to Outsource	242	(2)
Training	244	(1)
Project Implementation	245	(1)
Integrated Requisitioning Information System	246	(1)
Summary	247	(1)
Glossary	247	(1)
PMBOK Items	248	(1)
Exercises	248	(1)
Microsoft Project Exercise	249	(1)
Endnotes	250	(1)
Project Control and Assessment	251	(18)
Project Control Failures	252	(2)
Risk Management	254	(2)
Personnel Shortfalls	254	(1)
Controlling Dynamic Requirements	254	(1)
Controlling Externally Provided Project Components	255	(1)
Real-Time Performance Risk	255	(1)
Contingent Development Methods	255	(1)
Unrealistic Estimates	256	(1)
The Control Process	256	(4)
Responsibility Assignments	257	(1)
Budget	257	(2)
Work Authorization	259	(1)
Project Evaluation	260	(1)
Multiple-Project Environments	261	(3)
Summary	264	(1)
Glossary	265	(1)
PMBOK Items	266	(1)
Exercises	266	(2)
Microsoft Project Exercise	268	(1)
Endnotes	268	(1)
Appendix A: Microsoft Project	269	(20)
Getting Started	270	(1)
Tasks	270	(5)
Calendar	275	(1)
Resources	275	(3)
Reports	278	(1)
Leveling Resources	278	(1)
Updating Project Progress	279	(1)
Microsoft Project 2002 Data Entry Guide	280	(4)
Summary	284	(1)
Glossary	284	(1)
Exercise	284	(5)
Appendix B: A Guide to the Project Management Body of Knowledge	289	(4)
Appendix C: SimProject Case	293	(10)
Index	303