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Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire.
Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.
| Preface | |
| Perspectives on Careers in Hospitality | |
| The Hospitality Industry and You | |
| Forces Affecting Growth and Change in the Hospitality Industry | |
| Food Service | |
| The Restaurant Business | |
| Restaurant Operations | |
| Restaurant Industry Organization: Chain, Independent, or Franchise? | |
| Competitive Forces in Food Service | |
| Issues Facing Food Service | |
| On-Site Food Service | |
| Lodging | |
| Hotel and Lodging Operations | |
| Forces Shaping the Hotel Business | |
| Competition in the Lodging Business | |
| Travel and Tourism | |
| Tourism: Front and Center | |
| Destinations: Tourism Generators | |
| Management in the Hospitality Industry | |
| Management: A New Way of Thinking | |
| Planning in Hospitality Management | |
| Organizing in Hospitality Management | |
| Staffing: Human-Resources Management in Hospitality Management | |
| Control in Hospitality Management | |
| Leadership and Directing in Hospitality Management | |
| Hospitality as a Service Industry | |
| The Role of Service in the Hospitality Industry | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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