Key Business Solutions Essential problem-solving tools and techniques that every manager needs to know

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2011-09-23
  • Publisher: Ft Pr
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Readers will discover problem solving tools from some of the top firms in the consulting industry with this concise and practical guide which introduces and explains how to resolve every challenge faced on a day-to-day basis in business - without a management consultant. Readers will learn how to:          Overcome any business challenges with robust logic and structure using the ‘problem solving process'          Learn how to break down problems and make their workload lighter          Deliver the ‘killer' recommendations          Discover how to successfully implement change in people and organisations          Find out how to keep themselves, the team, and their stakeholders happy          Learn how to use an effective hypothesis-driven approach to problem solving Each chapter begins by posing a key business problem and then briefly and clearly introduces the theory behind the tools and techniques needed to address the challenge. Every dilemma is brought to life with a case study, a ‘best practice example' and at least one illustrative table or figure and a summary of the key points to remember when confronting the problem is at the end of each chapter. Benchmark: Strategy Safari(9780273719588), Published November 2008, Life Sales 3,223 Copies Sold (TCM Nielsen Bookscan) Market:Pearson is the Management market leader with 21% market share. Management is the largest market in the business sector and was worth 6.5 million in 2010.

Author Biography

Antonio E. Weiss is a management consultant and writer.   Antonio learnt about solving tough business problems at one of the UK’s leading boutique management consultancy firms, 2020 Delivery.  There he has worked across a range of public sector organisations, focussing on issues varying from performance improvement and pathway redesign to efficiency savings and designing and delivering training courses on modelling and problem-solving.  On a pro bono basis in an independent consulting capacity he has also worked on industrial policy in Central Asia.

Antonio also likes to apply his problem-solving skills to a number of different situations outside the business world.  He is a governor of one of the largest community colleges in London and has also written for a number of publications, including the Guardian, on a variety of issues.  In between consulting and his other responsibilities, his next project is to write a history of management consultancy in Britain.  He holds a Bachelor’s and a Master’s degree in History from the University of Cambridge.


Table of Contents

About the authorp. xi
Acknowledgementsp. xii
Publisher's acknowledgementsp. xiii
Introductionp. xiv
The OBTAIN problem-solving processp. 1
Outline the questionp. 3
The problem may be big, but it should fit on one pagep. 4
The key issues you need to know to solve the problemp. 12
Break down the issuesp. 21
Untangling the messp. 22
Prioritise your workload to maximise your effort: output ratiop. 29
Test the hypothesisp. 37
You are the doctor, the problem is your patientp. 38
Analyse the problemp. 47
Without data you have nothingp. 48
Insightful interviewingp. 55
If you want to get to the root cause of the problem, just ask 'why?'p. 61
Making spreadsheet models easyp. 64
Imagine the solutionp. 73
Devising the optimal solutionp. 74
Making change happenp. 84
Notify the stakeholdersp. 93
Writing compelling reportsp. 94
Making great presentationsp. 106
Managing the stakeholdersp. 117
Understand who your stakeholders are and how to communicate with themp. 118
Trust makes the world go aroundp. 128
You are the most important stakeholderp. 135
Managing the teamp. 145
Setting up the team to ensure successp. 146
Helping others reach their goalp. 151
Feedback works both waysp. 158
A final thoughtp. 166
Critical business tools and frameworksp. 167
Critical business tools and frameworksp. 169
4Ps of marketingp. 169
5Cs of strategyp. 171
Ansoff matrixp. 172
BCG growth-share matrixp. 174
Benchmarkingp. 175
Brainstormingp. 177
De Bono's six thinking hatsp. 178
Drill-down analysisp. 180
Kano analysisp. 180
McClelland's theory of needsp. 182
McKinsey 7S frameworkp. 184
PESTELp. 185
Porter's five forcesp. 186
SWOTp. 187
Value chain analysisp. 189
Appendix: How the tools and techniques fit into the OBTAIN processp. 191
Further reading and referencesp. 193
Indexp. 197
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