INTRODUCTION
Chapter 1: Building a Leadership Foundation 1
FOCUS 1
GETTING RESULTS 3
BEING SMART AND BEING WISE 4
LEADERSHIP POTENTIAL 5
ARE LEADERS BORN OR MADE? 6
MANAGEMENT AND LEADERSHIP 7
PERSONAL LEADERSHIP
Chapter 2: General Leadership Theory 11
EARLY IDEAS ABOUT LEADERS AND LEADERSHIP 12
TRAITS AREN’T ENOUGH: ALL LEADERSHIP IS SITUATIONAL 22
HUMANISTIC PERSPECTIVES: THEORY X AND THEORY Y 25
TRANSFORMATIONAL AND TRANSACTIONAL LEADERSHIP 30
Chapter 3: Modern Leadership Perspectives 37
SERVANT LEADERSHIP 37
QUALITIES AND CHARACTERISTICS OF
THE SERVANT-LEADER 41
AUTHENTICITY 45
AUTHENTIC LEADERSHIP 45
FOLLOWERSHIP 51
BAD LEADERSHIP 53
Chapter 4: Ethics 55
ETHICAL BEHAVIOR IS A CHOICE 55
WHY PEOPLE CHEAT 60
VALUES 61
Chapter 5: Honesty, Trust, and Integrity 65
HONESTY 65
TRUST 68
INTEGRITY 75
MEASURING INTEGRITY 77
TRANSPARENCY: THE BEST WAY TO GAUGE HONESTY,
TRUST, AND INTEGRITY IN ORGANIZATIONS 79
Chapter 6: Think Like a Leader: Creativity, Innovation, and Reframing 83
THE MIND OF A LEADER 83
JANUSIAN AND PARADOXICAL THINKING 85
THE INTERPLAY BETWEEN TECHNOLOGY
AND THE MIND 88
INNOVATION AND CREATIVITY 89
COPING WITH FAILURE 92
SUCCESS DOESN’T ALWAYS BREED SUCCESS 95
FOUR-FRAME LEADERSHIP: NEW WAYS OF THINKING
AND ACTING AS A LEADER 98
HAPPINESS AND THE GOOD LIFE 103
LEADING OTHERS
Chapter 7: Political Philosophy and Leadership: Systems of Governance and Human Nature 109
PLATO 427–347 B.C. 110
NICCOLO MACHIAVELLI 1469–1527 111
THOMAS HOBBES 1588–1679 113
JOHN LOCKE 1632–1704 114
Chapter 8: Political Intelligence: Vision, Power, and Conflict 117
VISION SETTING 119
POWER 123
DEALING WITH CONFLICT 137
Chapter 9: Leading Change 143
THOMAS PAINE AND EDMUND BURKE ON CHANGE 143
THREE TYPES OF CHANGE 143
STRATEGIES TO SUCCESSFULLY LEAD CHANGE
EFFORTS 145
DIFFERENCES BETWEEN CHANGE AND TRANSITION 149
Chapter 10: Motivation 155
MONEY MATTERS 158
EDUCATIONAL ATTAINMENT AND EARNING POTENTIAL 160
NEEDS THEORY AND MOTIVATION 163
MASLOW . . . AGAIN? 163
NEED FULFILLMENT AT THE MANAGERIAL LEVEL 166
FREDERICK HERZBERG AND EMPLOYEE SATISFACTION 168
A NEW LOOK AT MOTIVATION 171
Chapter 11: Employee Engagement and Job Satisfaction 175
EMPLOYEE ENGAGEMENT 175
JOB SATISFACTION AND JOB PERFORMANCE 178
THE IMPACT OF FULL ENGAGEMENT ON JOB SATISFACTION
AND JOB PERFORMANCE 181
THRIVING ORGANIZATIONS: SUSTAINING EMPLOYEE
PERFORMANCE FOR THE LONG RUN 183
CONTENTS
Chapter 12: Leading Teams 187
LEADING TEAMS 187
GROUPTHINK 194
ORGANIZATIONAL CULTURE
Chapter 13: Organizational Culture 201
ORGANIZATIONAL CULTURE AT APPLE 201
CULTURE HALLMARKS 205
CULTURE PROFILES 214
Chapter 14: Communication, Performance, and Culture Change 217
ORGANIZATIONAL COMMUNICATION 217
ORGANIZATIONAL CULTURE AND PERFORMANCE 220
CULTURE CHANGE: THE CASE OF GM AND NUMMI 224
FOUR REQUIRED VIRTUES OF LEADERS
Chapter 15: The Cardinal Virtues: Prudence, Justice, Fortitude, and Temperance 229
PRUDENCE 230
JUSTICE 231
FORTITUDE 231
TEMPERANCE 232
A PARTING STORY 233
References 235
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