Leveraging the Impact of 360-degree Feedback

by Fleenor, John W.; Taylor, Sylvestor; Chappelow, Craig

• ISBN13: 9780470184097
• ISBN10: 0470184094
• Edition: 1st
• Format: Paperback
• Copyright: 2008-04-25
• Publisher: Pfeiffer

Summary

Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients.

Author Biography

John W. Fleenor is group director, Knowledge and Innovation Resources, at the Center for Creative Leadership (CCL). 

Sylvester Taylor is group director, Assessment and Development Resources, at CCL. 

Craig Chappelow is a senior manager at CCL where he divides his time between working with clients and managing the Executive Dimensions 360-degree assessment.

The Center for Creative Leadership is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research.

Table of Contents

Acknowledgments	p. xiii
Introduction	p. xv
The Purpose and Uses of 360-Degree Feedback	p. 1
Implementing a 360-Degree Feedback Process	p. 19
Delivering Feedback	p. 47
Ensuring 360-Degree Feedback Success	p. 53
Current Issues and Future Directions for 360-Degree Feedback	p. 65
Sample Presentation for Orientation Session	p. 71
Glossary of 360-Degree Feedback Terms	p. 81
References	p. 85
Recommended Resources	p. 89
Index	p. 93
About the Authors	p. 99
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