9781591584063

Library and Information Center Management

by
  • ISBN13:

    9781591584063

  • ISBN10:

    159158406X

  • Edition: 7th
  • Format: Paperback
  • Copyright: 2007-06-30
  • Publisher: CLIO

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Supplemental Materials

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Summary

The latest edition of this management classic sports a fresh new look to complement its updated content. It continues to cover all of the important functions involved in library management and development. New chapters on marketing, team building and ethics have been added; thought provoking mini-cases and other activities introduced or expanded; and more international materials referenced than ever before. A perennial favorite in the classroom, an invaluable reference source for information managers everywhere.

Table of Contents

Illustrationsp. xvii
Prefacep. xxi
Acknowledgmentsp. xxv
The Web Sitep. xxvii
Introduction
Managing in Today's Libraries and Information Centersp. 3
The Importance of Managementp. 4
What Is Management?p. 6
Who Are Managers?p. 6
What Do Managers Do?p. 8
Managerial Functionsp. 8
Managerial Rolesp. 10
What Resources Do Managers Use?p. 12
What Skills Are Needed by Today's Managers?p. 13
What Are the Differences in Managing in For-Profit and Not-for-Profit Organizations?p. 16
Conclusionp. 17
The Evolution of Management Thoughtp. 19
Management in Ancient Historyp. 20
The Effects of the Industrial Age on Managementp. 22
Classical Perspectivesp. 22
Scientific Management Movementp. 23
Bureaucratic Schoolp. 25
Administrative Principlesp. 26
The Humanistic Approachp. 29
Human Relations Movementp. 29
Self-Actualizing Movementp. 30
The Quantitative Approachp. 32
The Systems Approachp. 33
The Contingency Approachp. 35
The Learning Organizationp. 35
Summaryp. 36
Library and Information Center Management: The Historical Perspectivep. 36
Conclusionp. 38
Change-The Innovative Processp. 41
Factors Promoting Changep. 41
Empowerment-An Agent of Changep. 46
Paradigm Shift-Myth or Realityp. 48
Organizing for Changep. 50
Diagnosing Changep. 52
Libraries as Open Systemsp. 55
Resistance to Changep. 58
Conclusionp. 60
Planning
Planning Information Services and Systemsp. 65
Techniques and Toolsp. 66
Environment for Planningp. 66
Planning Modelsp. 67
The Planning Processp. 72
Factors in Planningp. 73
Time Framep. 73
Collecting and Analyzing Datap. 74
Levels of Planningp. 75
Flexibilityp. 75
Accountabilityp. 75
Environmental Assessmentp. 76
Developing Standards and Guidelinesp. 76
Forecastingp. 76
Theory Applicationsp. 78
Management by Objectives (MBO)p. 78
Total Quality Management (TQM)p. 80
Policy Makingp. 81
Sources of Policyp. 83
Effective Policy Developmentp. 84
Implementing Policyp. 85
Decision Makingp. 86
Steps in Making Decisionsp. 87
Group Decision Makingp. 88
Factors in Making Decisionsp. 90
Conclusionp. 91
Strategic Planning-Thinking and Doingp. 93
Planning Strategicallyp. 95
Planning-The Outcomep. 96
Environment-The Assessmentp. 99
Visionp. 107
Values and Culturep. 107
Missionp. 109
Goals, Themes, and Directionsp. 110
Objectives, Initiatives, Pathways, and Strategiesp. 111
Activities, Tasks, and Initiativesp. 113
Evaluation-Accountability in Actionp. 113
Planning Hierarchy-An Examplep. 115
Conclusionp. 117
Marketing Information Servicesp. 118
Marketing-A Strategic Componentp. 119
Marketing-The Auditp. 122
Marketing-The Value Factorp. 124
Communication-Promotion as a Basic Elementp. 125
Evaluating-Checks and Balancesp. 127
Conclusionp. 128
Organizing
Organizations and Organizational Culturep. 131
Organizingp. 132
What an Organization Isp. 133
Organizational Structurep. 136
Getting Started with Organizingp. 139
Formal and Informal Organizationsp. 142
Libraries as Organizationsp. 143
Organization Chartsp. 143
Organizational Culturep. 147
Getting to Know the Culturep. 151
Conclusionp. 153
Structuring the Organization-Specialization and Coordinationp. 156
Specializationp. 157
Parts of an Organizationp. 158
Methods of Departmentalizationp. 159
Functionp. 160
Territoryp. 161
Productp. 162
Customerp. 162
Processp. 163
Subjectp. 164
Form of Resourcesp. 165
Summaryp. 165
The Hierarchyp. 165
The Scalar Principlep. 167
Power and Authorityp. 168
Delegationp. 169
Centralization and Decentralizationp. 170
Unity of Commandp. 172
Span of Controlp. 172
Line and Staff Positionsp. 174
Coordinationp. 176
Coordinating Mechanismsp. 177
Conclusionp. 179
The Structure of Organizations-Today and in the Futurep. 181
Bureaucraciesp. 182
Mechanistic Organizationsp. 185
Organic Systemsp. 185
Modifying Library Bureaucracyp. 187
Some Commonly Used Modificationsp. 189
Committeesp. 189
Task Forcep. 189
Matrix Organizational Structurep. 189
Teamsp. 192
Reshaping the Library's Organizational Structurep. 193
The Library Organization of the Futurep. 197
Conclusionp. 201
Human Resources
Staffing the Libraryp. 207
The Increasing Complexity of Human Resources Managementp. 209
Types of Staffp. 210
The LIS Education and Human Resource Utilization Policyp. 213
The Organizational Framework for Staffingp. 216
Job Descriptionsp. 219
Job Analysisp. 220
Job Evaluationp. 222
Recruitment and Hiringp. 224
Filling Vacant Positionsp. 225
Attracting a Diverse Workforcep. 226
Internal and External Applicantsp. 227
Matching the Applicant to the Positionp. 228
The Selection Processp. 229
Interviewing the Candidatep. 229
Background Verificationp. 231
Making the Hiring Decisionp. 232
Conclusionp. 233
The Human Resources Functions in the Libraryp. 235
Training and Staff Developmentp. 236
Orientationp. 236
Initial Job Trainingp. 237
Training and Staff Development for Established Employeesp. 240
Performance Appraisalsp. 241
Why Appraisals Are Donep. 242
When to Do Appraisalsp. 243
Who Does the Appraisals?p. 244
Problems in Ratingp. 246
Methods of Performance Appraisalp. 246
The Performance Appraisal Review Processp. 251
The Performance Appraisal Interviewp. 252
Discipline and Grievancesp. 254
Firing or Terminationp. 256
Grievance Systemsp. 256
Employee Compensationp. 257
Determination of Salaryp. 258
Development of a Salary Scalep. 259
Salary Increasesp. 260
Recognition and Rewardsp. 261
Employee Benefitsp. 262
Conclusionp. 265
Other Issues in Human Resource Managementp. 267
Human Resources Policies and Proceduresp. 268
Career Developmentp. 269
Plateauingp. 272
Mentoringp. 274
Health and Safety Issues in the Libraryp. 275
Physical Stressp. 276
Job-Related Mental Stressp. 276
Burnoutp. 279
Violence and Crime in the Workplacep. 280
External Impacts on Human Resources-Legal Protectionsp. 282
Equal Employment Opportunitiesp. 283
The Civil Rights Act of 1964 and Other Important Federal Legislationp. 284
Affirmative Action and Comparable Worthp. 285
Sexual Harassmentp. 289
Unionizationp. 291
Conclusionp. 293
Leading
Motivationp. 299
The Human Element of the Organizationp. 300
Structuring the Human Element In Organizationsp. 302
Motivationp. 303
The Content Modelsp. 305
Maslow's Hierarchy of Needsp. 305
Herzberg's Two-Factor Theory of Motivationp. 307
McClelland's Need Theoryp. 310
The Process Modelsp. 311
Adams's Equity Theoryp. 311
Vroom's Expectancy Theoryp. 312
Behavior Modificationp. 314
Goal-Setting Theoryp. 315
How Should Managers Motivate?p. 316
Conclusionp. 319
Leadershipp. 321
What Is Leadership?p. 322
Managers and Leadersp. 322
Leadership Qualitiesp. 323
Exercising Powerp. 323
Presenting a Visionp. 325
The Trait Approach to the Study of Leadershipp. 326
Behavioral Approaches to the Study of Leadershipp. 327
The University of Iowa Studiesp. 328
Ohio State Studiesp. 328
University of Michigan Studiesp. 328
Styles of Leadershipp. 329
Likert's Systems of Managementp. 329
The Leadership Gridp. 330
Transformational/Transactional Leadershipp. 332
Situational or Contingency Models of Leadershipp. 332
Fiedler's Leadership Contingency Modelp. 333
Path-Goal Theory of Leadershipp. 333
Leadership in the Twenty-First Centuryp. 337
The Leadership Challengep. 338
Developing Leadershipp. 340
Ethicsp. 346
Ethics in Modern Organizationsp. 347
Ethics-A Definitionp. 347
The Importance of Ethicsp. 349
The Ethical Information Professionalp. 351
Problematic Ethical Situationsp. 353
Tools for Ethical Decision Makingp. 355
Normative Ethical Frameworksp. 355
Codes of Ethicsp. 357
Other Frameworks for Ethical Decision Makingp. 357
Ethics Trainingp. 359
Guidelines for Mangers to Promote Ethical Behaviorp. 360
Conclusionp. 361
Communicationp. 363
The Importance of Communicationp. 364
A Model of Communicationp. 364
Organizational Communicationp. 366
Types of Communicationp. 367
Written Communicationp. 368
Oral Communicationp. 369
Nonverbal Communicationp. 369
Communication Flowsp. 371
Downward Communicationp. 371
Upward Communicationp. 372
Horizontal Communicationp. 373
Changing Flows of Communicationp. 374
Virtual Communicationp. 374
Informal Organizational Communicationp. 375
The Grapevinep. 375
Managing by Walking Aroundp. 376
Conflictp. 377
Results of Conflictp. 380
Managing Conflictp. 381
Conclusionp. 382
Participative Management and the Use of Teams in Librariesp. 385
Participative Managementp. 386
Why Empower Employees?p. 388
Levels of Participationp. 390
Teams in Organizationsp. 391
The Use of Teams in Librariesp. 392
Characteristics of Effective Teamsp. 395
Stages of Team Developmentp. 396
Basic Steps in Team Buildingp. 398
The Roles People Play in Teamsp. 399
Team Communicationp. 401
The Future of Work Teams in Librariesp. 401
Contingency Approach to Leadingp. 402
Conclusionp. 404
Coordinating
Measuring, Evaluating, and Coordinating Organizational Performancep. 409
Measuring and Evaluatingp. 410
Performance Indicatorsp. 412
Coordinating and Controllingp. 413
Requirements for Controlp. 413
Techniques for Evaluating Activitiesp. 416
Developing Standardsp. 416
Measuring Performancep. 416
Correcting Deviationsp. 418
Evaluating Effortsp. 419
Tools of Coordinationp. 421
Cost-Benefit Analysisp. 421
Benchmarkingp. 423
Program Evaluation and Review Techniques (PERT)p. 424
Balanced Scorecardp. 426
LibQUAL+p. 427
Management Information Systems (MIS)p. 428
Decision Support Systems (DSS)p. 429
Time-and-Motion Studiesp. 429
Operations Researchp. 430
Knowledge Managementp. 431
Monitoring Programs for Results and Accountabilityp. 432
Monitoringp. 432
Accountabilityp. 433
Conclusionp. 434
Fiscal Responsibility and Controlp. 437
Budgets-Planning and Evaluation Toolsp. 438
The Funding Processp. 440
Fund-Raising Effortsp. 441
The Budgeting Processp. 442
Budgeting Techniquesp. 443
Line-Item Budgetingp. 444
Formula Budgetingp. 447
Program Budgetingp. 448
Performance Budgetingp. 448
Planning, Programming, and Budgeting System (PPBS)p. 450
Zero-Based Budgeting (ZBB)p. 452
Techniques for Financial Allocationp. 455
Entrepreneurial Budgetingp. 455
Allocation Decision Accountability Performance (ADAP)p. 456
Best, Optimistic, and Pessimistic (BOP)p. 456
Responsibility Center Budgetingp. 456
Bracket Budgetingp. 457
Software Applicationsp. 457
Accountability and Reportingp. 458
Conclusionp. 459
Managing in the Twenty-First Century
Managers: The Next Generationp. 463
Managing in Today's Organizationsp. 465
The New Generation of Managersp. 465
Deciding to Become a Managerp. 467
Skills Needed by Managersp. 470
Acquiring Management Skillsp. 471
On-the-Job Opportunitiesp. 472
Continuing Educationp. 473
Conclusionp. 474
Indexp. 477
Table of Contents provided by Ingram. All Rights Reserved.

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