Listening : Attitudes, Principles, and Skills

by Brownell, Judi

• ISBN13: 9780205611195
• ISBN10: 0205611192
• Edition: 4th
• Format: Paperback
• Copyright: 2008-12-28
• Publisher: Pearson

Summary

Listeningtakes an experiential approach to listening instruction, providing extensive applications and cases within the context of a sound theoretical framework. This book encourages the reader to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, readers develop an understanding of the listening process and acquire observable listening skills. The Fourth Edition continues to explore the impact of culture, technology, and globalization, and raises ethical questions to promote consideration of the responsibilities associated with listening behavior. Readers will readily recognize the important role listening plays in helping them to achieve their personal and professional goals while acquiring strategies to become more effective listeners.

Table of Contents

Preface

Acknowledgments

An Introduction to Listening

Improving Listening Effectiveness

Importance of Listening

The World of Listening

Reasons to Listen

The Hurier Approach to Listening

Understand Yourself as a Listener

Listening Theory and Research

Theoretical Perspectives

What We Know about Listening Behavior

Factors that Influence Listening

Research on Listening Assessment

The HURIER Model: A Behavioral Approach

Developing Listening Strategy

Listening: Principles and Applications

The Process of Hearing

In the News:nbsp; Classroom Surfing

The Process of Hearing: Principles

Hearing and Attention

Learn to Focus Your Attention

Develop Your Appreciative Listening

The Process of Understanding

In the News:nbsp; Lynch Tiger?

The Process of Understanding: Principles

Comprehension in Two-Way Settings

Understanding in One-Way Communication Settings

The Process of Remembering

In the News:nbsp; So Easy to Forget

The Process of Remembering

Memory Systems

Obstacles to Effective Memory

Paths to a Better Memory

The Process of Interpreting

In the News:nbsp; Will the Real Hilary Please Stand Up?

The Process of Interpreting: Principles

The Nature of Empathy

Nonverbal Communication

Vocal Cues

Verbal and Nonverbal Cues Interrelate

Becoming an Empathic Listener

The Process of Evaluating

In the News:nbsp; Environmental Concernsndash;Scientific

Problem or Moral Issue?

The Process of Evaluating: Principles

Theories of Persuasion

Prepare Yourself for Critical Listening

Elements of Persuasion

Evaluate Rational Appeals

Evaluate Emotional Appeals

The Process of Responding

In the News

Tragedy at Virginia Tech Responding to Messages: Principles Response Styles

Nonverbal Dimensions: Creating Listening Environments

Listening: Relationships and Challenges

Listening Relationships

In the News:nbsp; Senior Scamndash;Listening to Telemarketers

Listening Relationships Relationships in the Family Ed

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