Logistics and Supply Chain Management

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  • Edition: 4th
  • Format: Hardcover
  • Copyright: 2010-12-27
  • Publisher: FT Press
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This is a guide to logistic efficiency, which provides a competitive advantage by delivering cost reduction and service enhancement. bull; bull;Market-leading guide to using logistics and supply chain management for sustainable competitive advantage. bull;Easy-to-use structure with diagrams, case studies, chapter summaries, and a companion website (new to this edition). bull;Updated to include topical issues of key concern, including sustainability, product design, outsourcing, and matching supply and demand in the marketplace. This updated 4th edition of the best-selling Logistics and Supply Chain Management is a clear-headed, practical guide to all the key topics in an integrated approach to supply chains, including the link between logistics and customer value, creating a responsive supply chain, managing the global pipeline, and managing supply chain relationships. The book also covers creating a sustainable supply chain, managing risk in the supply chain, matching supply and demand, and understanding product design in the supply chain. To bring the book up-todate with the realities of the current business environment, four new chapters are included. Martin Christopher is Chairman of the Centre for Logistics and Supply Chain Management. As an author, Martin has written numerous books and articles and is on the editorial advisory board of a number of professional journals. He was formerly the co-editor of The International Journal of Logistics Management, and his recent books have focused on relationship marketing, logistics, and supply chain management. In 2007, he was designated as Foundation Professor by the Chartered Institute of Purchasing and Supply. Martin has worked as a consultant for major international companies in North America, Europe, and the Far East.

Author Biography

Martin Christopher is Chairman of the Centre for Logistics and Supply Chain Management. As an author, he has written numerous books and articles and is on the editorial advisory board of a number of professional journals. He has held appointments as Visiting Professor at the Universities of British Columbia, Canada, New South Wales, Australia and South Florida, USA. Professor Christopher is a Fellow of the Chartered Institute of Marketing, the Chartered Institute of Logistics & Transport and the Chartered Institute of Purchasing & Supply. Having won awards including the Sir Robert Lawrence medal of the Institute of Logistics & Transport and the Distinguished Service Award of the USA Council for Supply Chain Management Professionals, in 2007 he was also designated as Foundation Professor by the Chartered Institute of Purchasing and Supply.

Table of Contents

About the authorp. v
Prefacep. x
Publisher's acknowledgementsp. xi
Logistics, the supply chain and competitive strategyp. 1
Supply chain management is a wider concept than logisticsp. 2
Competitive advantagep. 4
The supply chain becomes the value chainp. 9
The mission of logistics managementp. 11
The supply chain and competitive performancep. 13
The changing competitive environmentp. 15
Logistics and customer valuep. 27
The marketing and logistics interfacep. 28
Delivering customer valuep. 29
What is customer service?p. 31
The impact of out-of-stockp. 33
Customer service and customer retentionp. 34
Market-driven supply chainsp. 38
Defining customer service objectivesp. 42
Setting customer service prioritiesp. 46
Setting service standardsp. 50
Measuring logistics costs and performancep. 57
Logistics and the bottom linep. 58
Logistics and shareholder valuep. 62
Logistics cost analysisp. 66
The concept of total cost analysisp. 67
Principles of logistics costingp. 70
Customer profitability analysisp. 72
Direct product profitabilityp. 78
Cost drivers and activity-based costingp. 80
Matching supply and demandp. 83
The lead-time gapp. 83
Improving the visibility of demandp. 85
The supply chain fulcrump. 87
Forecast for capacity, execute against demandp. 89
Demand management and planningp. 89
Collaborative planning, forecasting and replenishmentp. 94
Creating the responsive supply chainp. 99
Product 'push' versus demand 'pull'p. 104
The Japanese philosophyp. 109
The foundations of agilityp. 112
A routemap to responsivenessp. 116
Strategic lead-time managementp. 121
Time-based competitionp. 121
Lead-time conceptsp. 125
Logistics pipeline managementp. 129
The synchronous supply chainp. 141
The extended enterprise and the virtual supply chainp. 142
The role of information in the virtual supply chainp. 144
Laying the foundations for synchronisationp. 147
'Quick response' logisticsp. 150
Production strategies for quick responsep. 153
Logistics systems dynamicsp. 154
Complexity and the supply chainp. 159
The sources of supply chain complexityp. 161
The cost of complexityp. 165
Product design and supply chain complexityp. 166
Mastering complexityp. 167
Managing the global pipelinep. 171
The trend towards globalisation in the supply chainp. 173
Gaining visibility in the global pipelinep. 178
Organising for global logisticsp. 180
Thinking global, acting localp. 184
The future of global sourcingp. 185
Managing risk in the supply chainp. 189
Why are supply chains more vulnerable?p. 190
Understanding the supply chain risk profilep. 193
Managing supply chain riskp. 198
Achieving supply chain resiliencep. 206
The era of network competitionp. 211
The new organisational paradigmp. 212
Collaboration in the supply chainp. 214
Managing the supply chain as a networkp. 217
Seven major business transformationsp. 218
The implications for tomorrow's logistics managersp. 220
Supply chain orchestrationp. 222
From 3PL to 4PL™p. 223
Overcoming the barriers to supply chain integrationp. 227
Creating the logistics visionp. 228
The problems with conventional organisationsp. 228
Developing the logistics organisationp. 232
Logistics as the vehicle for changep. 236
Benchmarkingp. 237
Creating a sustainable supply chainp. 241
The triple bottom linep. 241
Greenhouse gases and the supply chainp. 243
Reducing the transport-intensity of supply chainsp. 245
Peak oilp. 247
Beyond the carbon footprintp. 248
Reduce, reuse, recyclep. 250
The impact of congestionp. 252
The supply chain of the futurep. 257
Emerging mega-trendsp. 258
Shifting centres of gravityp. 259
The multi-channel revolutionp. 261
Seeking structural flexibilityp. 264
2020 visionp. 266
Indexp. 269
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