Making Public Services Management Critical

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-12-08
  • Publisher: Routledge

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This book brings together public services policy and public services management in a new way, challenging many old ideas in this field and presenting the debate of what 'critical' constitutes when applied to public services policy and management.

Table of Contents

List of Tablesp. ix
Introduction: Making Public Services Management Criticalp. 1
Rethinking the Background
From Collective Struggle to Customer Service: The Story of How Self-Help and Mutual Aid Led to the Welfare State and Became Co-Opted in Market Managerialismp. 11
Toward Unprincipled Public Service: Critical Ideology, the Fetish of Capitalism, and Some Thoughts on the Future of Governancep. 24
Sheep in Wolf's Clothing: Schools, Managerialism, and Altering Ideologiesp. 38
Public Sector Management? But We're Academics, We Don't Do That Sort of Thing!p. 55
Critique of Mainstream Orthodoxy
The Inevitability of Professions?p. 71
Critical Risk Management: Moral Entrepreneurship in the Management of Patient Safetyp. 86
Public Participation in State Governance from a Social-Theoretical Perspectivep. 102
Marketing the Unmarketable: The Vlaams Belang, a "Party Unlike Any Other"p. 119
A Critical Realist Analysis of Institutional Change in the Field of US Nursing Homesp. 134
Radical Alternatives
Critical Leadership Theorizing and Local Government Practicep. 157
Individual Patient Choice in the English National Health Service: The Case for Social Fantasy Seen from Psychoanalytic Perspectivep. 176
From Metaphor to Reality: A Critical View of Prisonsp. 192
Queer(y)ing Voluntary Sector Services: An Example from Health Promotionp. 207
The Contribution of Existentialist Thinking to Public Services Managementp. 219
Adding Value to Critical Public Services Managementp. 236
Conclusion: What is to be Done? On the Merits of Micro-Revolutionsp. 250
Contributorsp. 259
Indexp. 265
Table of Contents provided by Ingram. All Rights Reserved.

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