Preface
A HeadAbout the Authors
A HeadNew to the Seventh Edition
Chapter1 The Dynamic Environment of Health Care
Chapter2 The Challenge of Change
Chapter3 Organizational Adaptation and Survival
Chapter4 Leadership and the Manager
Chapter5 Planning and Decision Making
Chapter6 Organizing
Chapter7 Committees and Teams
Chapter8 Budget Planning and Implementation
Chapter9 Training and Development: The Backbone of Motivation and Retention
Chapter10 Adaptation, Motivation, and Conflict Management
Chapter11 Communication: The Glue That Binds Us Together
Chapter12 The Middle Manager and Documentation of Critical Management Processes
Chapter13 Improving Performance and Controlling the Critical Cycle
Chapter14 Human Resources Management: A Line Manager's Perspective
Chapter15 Day-to-Day Management for the Health Professional-as-Manager