Management : Skills and Application with OLC/PowerWeb Card

by Rue, Leslie W.; Byars, Lloyd L.

• ISBN13: 9780072976342
• ISBN10: 0072976349
• Edition: 11th
• Format: Paperback
• Copyright: 2004-06-14
• Publisher: McGraw-Hill/Irwin

Summary

Rue/Byars: Management: Skills and Application, 11e is a short, value-priced paperback which presents the fundamentals of management principles to undergraduate students. It continues its tradition of presenting principles of management in a very straightforward and accessible manner focusing on skills that are needed to become a successful manager.

Table of Contents

PART ONE FOUNDATIONS	1	(88)
Introduction to Management	2	(18)
Preview	2	(1)
What Is Management?	3	(1)
Levels of Management	3	(2)
Senior Management	4	(1)
Middle Management	4	(1)
Supervisory Management	4	(1)
The Management Process	5	(3)
Management Tasks	5	(1)
Management Roles	6	(1)
Management Skills	6	(2)
Principles of Management	8	(1)
Diversity and Management	8	(1)
What Is Diversity?	9	(2)
Reasons for Creating a Diverse Workforce	10	(1)
Entrepreneurship and Management	11	(1)
Importance of Small Businesses	12	(1)
Entrepreneurship in Large and Medium-Sized Businesses	12	(1)
The Challenge of the New Information Age	13	(1)
Organization of This Book	13	(1)
Summary	14	(6)
The Management Movement	20	(25)
Preview	20	(2)
U.S. Industrial Revolution	22	(1)
Captains of Industry	22	(2)
Scientific Management and Frederick W. Taylor	24	(3)
Other Scientific Management Pioneers	26	(1)
Fayol's Theory of Management	27	(1)
Period of Solidification	28	(1)
The Human Relations Thrust	28	(2)
The Hawthorne Studies	29	(1)
Early Champions of Human Relations	30	(1)
The Professional Manager	30	(1)
Changing Styles of Management	31	(1)
Management Process Period	32	(1)
Other Approaches	33	(1)
The Systems Approach	33	(1)
The Contingency Approach	34	(1)
The Japanese Management Movement and Theory Z	34	(1)
Search for Excellence	34	(1)
The Emphasis on Quality	35	(1)
The International and Global Movement	36	(1)
Management in the Twenty-First Century	37	(1)
Conclusion	38	(1)
Summary	39	(6)
Developing Communication Skills	45	(19)
Preview	45	(1)
Communication as a Management Skill	46	(1)
Interpersonal Communication	47	(2)
Conflicting or Inappropriate Assumptions	48	(1)
Semantics	48	(1)
Perception	48	(1)
Emotions Either Preceding or During Communication	49	(1)
Learning to Communication	49	(3)
Understanding the Audience	50	(1)
Developing Good Listening Skills	50	(1)
Selecting Feedback	51	(1)
Understanding the Importance of Nonverbal Communication	52	(1)
Written Communication	52	(1)
Principles of Good Writing	53	(1)
Oral Communication	53	(1)
The Importance of Oral Communication	53	(1)
Developing Oral Communication Skills	54	(1)
Choosing the Best Method of Communication	54	(1)
Communicating within the Organization	55	(1)
The Grapevine	55	(1)
E-mail	55	(1)
The Internet	55	(1)
Intranets	56	(1)
Communication in International Business Activities	56	(1)
Summary	57	(7)
Decision-Making Skills	64	(25)
Preview	64	(1)
Decision Making versus Problem Solving	65	(1)
Programmed versus Nonprogrammed Decisions	66	(1)
Decision Making with Computers	66	(1)
The Intuitive Approach to Decision Making	66	(1)
Rational Approaches to Decision Making	67	(2)
The Optimizing Approach	67	(1)
The Satisficing Approach	68	(1)
The Decision Maker's Environment	69	(1)
Conditions for Making Decisions	70	(2)
Certainty	70	(1)
Risk	71	(1)
Uncertainty	71	(1)
Timing the Decision	72	(1)
The Role of Values in Decision Making	73	(2)
Participation in Decision Making	75	(1)
Group or Team Decision Making	75	(1)
Barriers to Effective Decision Making	75	(1)
Making Creating Decisions	76	(5)
The Creative Process	76	(1)
Establishing a Creative Environment	76	(1)
Tools to Foster Creativity	77	(2)
A Model for Creative Decision Making	79	(2)
Management Information Systems	81	(1)
Summary	82	(7)
PART TWO CONTEMPORARY ISSUES	89	(34)
International Business	90	(13)
Preview	90	(1)
Absolute Advantage	91	(1)
Comparative Advantage	92	(1)
Exporting and Importing	92	(2)
Exports	92	(1)
Imports	93	(1)
The Trade Balance	93	(1)
Foreign Exchange	93	(1)
Protectionism	94	(1)
Tariffs	94	(1)
Quotas	95	(1)
Embargoes	95	(1)
The Rise of the Global Economy	95	(1)
Improvements in Telecommunications Technology	96	(1)
Political Changes	96	(1)
Free Trade Areas	96	(1)
Doing Business Globally	96	(4)
Forms of International Operations	96	(2)
Challenges of Working in an International Environment	98	(1)
Understanding Foreign Cultures	98	(1)
Coalitions of Cooperating Countries and Trading Blocs	99	(1)
Political Changes	99	(1)
Human Rights and Ethics	99	(1)
Summary	100	(3)
Legal, Ethical, and Social Responsibilities of Management	103	(20)
Preview	103	(1)
Corporate Law	104	(2)
Sole Proprietorships	105	(1)
Partnerships	105	(1)
Corporations	105	(1)
Tax Law	106	(1)
Income Tax	106	(1)
Property Tax	106	(1)
Withholding Federal Taxes	106	(1)
Intellectual Property Laws	106	(1)
Patents	107	(1)
Trademarks	107	(1)
Copyrights	107	(1)
Consumer Law	107	(1)
The Federal Trade Commission	108	(1)
Other Rules That Protect Consumers	108	(1)
Commercial Law	108	(1)
Contracts	108	(1)
Business Sales Contracts	109	(1)
Licensing and Zoning Law	109	(1)
The Importance of Ethics	110	(1)
Code of Ethics	110	(1)
Content of Ethical Codes	110	(1)
Behaving Ethically	111	(2)
Behaving Honestly	111	(1)
Dealing with Ethical Dilemmas	112	(1)
Laws Relating to Ethics in Business	113	(2)
Competitive Behavior	113	(1)
Consumer Protection	114	(1)
Environmental Protection	114	(1)
Ethical Standards and Culture	115	(1)
Corporate Gift Giving	115	(1)
Intellectual Property	115	(1)
Social Responsibility	116	(1)
Profit Maximization	116	(1)
Trusteeship Management	116	(1)
Social Involvement	116	(1)
Measuring Social Responsibility	116	(3)
Philanthropy and Volunteerism	116	(1)
Environmental Awareness	117	(1)
Sensitivity to Diversity and Quality of Work Life	117	(1)
Actions Necessary to Implement Social Responsibility	117	(1)
Conducting a Social Audit	118	(1)
Summary	119	(4)
PART THREE PLANNING SKILLS	123	(50)
The Basics of Planning and Strategic Management	124	(25)
Preview	124	(1)
The Planning Process	125	(3)
Why Plan?	125	(1)
Formal Planning	126	(1)
Functional Plans	126	(1)
The Planning Horizon: Short Range, Intermediate, and Long Range	127	(1)
Operational versus Strategic Plans	127	(1)
Contingency Plans	127	(1)
Strategy	128	(2)
Levels of Strategy	128	(2)
The Strategy Management Process	130	(10)
Strategic Management	130	(1)
Formulating Strategy	131	(8)
Implementing Strategy	139	(1)
Evaluating and Controlling the Strategic Plan	140	(1)
Summary	140	(9)
Operations Management and Planning	149	(24)
Preview	149	(1)
The Importance of Operations Management	150	(1)
Operating Systems and Activities	151	(2)
Basic Types of Operating Systems	151	(2)
Product/Service Design	153	(1)
Process Selection	153	(1)
Facilities Layout	154	(2)
Materials Handling	155	(1)
Basic Layout Classifications	155	(1)
Site Selection	156	(1)
Job Design	157	(4)
Job Content	158	(1)
Job Methods	158	(1)
Job Characteristics	158	(2)
The Physical Work Environment	160	(1)
Sociotechnical Approach	160	(1)
Computer Technology and the Design Process	161	(1)
Day-to-Day Operations Planning	162	(5)
Aggregate Operations Planning	162	(1)
Resource Allocation	163	(2)
Routing	165	(1)
Activity Scheduling	166	(1)
Summary	167	(6)
PART FOUR ORGANIZING AND STAFFING SKILLS	173	(96)
Organizing Work	174	(17)
Preview	174	(1)
Reasons for Organizing	175	(1)
Division of Labor	176	(1)
Power, Authority, and Responsibility	177	(1)
Sources of Authority	177	(1)
Centralization versus Decentralization	178	(1)
Empowerment	179	(1)
Self-Managed Work Teams	180	(1)
Principles Based on Authority	180	(5)
Delegation: The Parity Principle	180	(2)
Unity of Command	182	(1)
Scalar Principle	182	(1)
Span of Management	183	(1)
Workplace Changes in Organizations	184	(1)
Summary	185	(6)
Organizing Structure	191	(25)
Preview	191	(2)
Organization Growth Stages	193	(1)
Organization Charts	193	(1)
Factors Affecting Organization Structure	193	(3)
Strategy	194	(1)
Size	194	(1)
Environment	194	(1)
Organization and Technology	195	(1)
Changes Affecting Organization Structure	196	(1)
A Contingency Approach	197	(1)
Departmentation	198	(2)
Work Functions	198	(1)
Product	199	(1)
Geographic	199	(1)
Customer	200	(1)
Other Types	200	(1)
Hybrid Departmentation	200	(1)
Types of Organization Structures	200	(5)
Line Structure	200	(1)
Line and Staff Structure	201	(1)
Matrix Structure	202	(2)
Horizontal Structure	204	(1)
The Virtual Organization	205	(1)
Trends in Organization Structure	206	(2)
Committees	208	(1)
Using Committees Effectively	208	(1)
Boards of Directors	208	(1)
Summary	209	(7)
Understanding Work Teams	216	(14)
Preview	216	(1)
Formal Work Groups	217	(1)
Informal Work Groups	217	(1)
Group Norms	218	(1)
Group Behavior	218	(2)
Group Cohesiveness	218	(1)
Group Conformity	219	(1)
Groupthink	220	(1)
The Importance of Formal Work Groups	220	(5)
Influencing Work Groups	220	(1)
Building Effective Work Groups	221	(2)
Quality Circles	223	(1)
Self-Directed Work Teams	224	(1)
Virtual Work Teams	224	(1)
Groups and Leaders	225	(1)
Gaining Acceptance	225	(1)
Encouraging Participation	225	(1)
Summary	225	(5)
Staffing	230	(22)
Preview	230	(1)
Human Resource Planning	231	(5)
Job Analysis and Skills Inventory	231	(2)
Forecasting	233	(1)
Transition	233	(1)
Legal Considerations	233	(3)
Promotion from Internal and External Sources	236	(1)
Recruitment	237	(1)
Legal Influences	237	(1)
Selection	238	(8)
Who Makes the Decision?	238	(1)
Legal Considerations in the Selection Process	239	(1)
Selection Procedure	240	(1)
Testing	240	(2)
Polygraph and Drug Testing	242	(1)
Background and Reference Checks	243	(1)
Employment Interview	243	(2)
Personal Judgment	245	(1)
Transfers, Promotions, and Separations	246	(1)
Summary	246	(6)
Developing Employees and Managers	252	(17)
Preview	252	(1)
Human Resource Development Process	253	(1)
Orientation	253	(3)
Training Employees	256	(3)
Needs Assessment	256	(1)
Establishing Training Objectives	257	(1)
Methods of Training	257	(2)
Making Training Meaningful	259	(1)
Management Development	259	(1)
Needs Assessment	259	(1)
Establishing Management Development Objectives	260	(1)
Methods Used in Management Development	260	(5)
Understudy Assignments	261	(1)
Coaching	261	(1)
Job Rotation	262	(1)
Special Projects and Committee Assignments	262	(1)
Classroom Training	262	(1)
Management Education	263	(1)
Assessment Centers	264	(1)
Evaluating Employee Training and Management Development Activities	265	(1)
Summary	265	(4)
PART FIVE DIRECTING SKILLS	269	(92)
Motivating Employees	270	(17)
Preview	270	(2)
Scientific Management Approach	272	(1)
Equity Approach	273	(1)
Hierarchy of Needs	273	(2)
Achievement-Power-Affiliation Approach	275	(1)
Motivation-Maintenance Approach	276	(2)
Expectancy Approach	278	(1)
Reinforcement Approach	279	(1)
Integrating the Approaches to Motivation	280	(1)
Job Satisfaction	281	(2)
The Satisfaction-Performance Controversy	281	(2)
Importance of Trust in Motivation	283	(1)
Summary	283	(4)
Developing Leadership Skills	287	(21)
Preview	287	(1)
Power, Authority, and Leadership	288	(1)
Leadership and Management	289	(1)
Leader Attitudes	289	(1)
Framework for Classifying Leadership Studies	290	(9)
Trait Theory	291	(1)
Basic Leadership Styles	292	(1)
Ohio State Studies	292	(1)
University of Michigan Studies	293	(1)
The Managerial Grid	294	(1)
Fiedler's Contingency Studies of Leadership	295	(1)
Continuum of Leader Behaviors	296	(1)
Path-Goal Theory of Leadership	297	(1)
Situational Leadership Theory	298	(1)
Transformational and Transactional Leaders	298	(1)
Servant Leadership	299	(1)
Lessons from Leadership Studies	299	(1)
Summary	300	(8)
Managing Conflict and Stress	308	(30)
Preview	308	(2)
Progressive Stages of Conflict	310	(1)
Analyzing Conflict	311	(6)
Intrapersonal Conflict	311	(2)
Interpersonal Conflict	313	(1)
Intergroup (Structural) Conflict	314	(2)
Organizational Conflict	316	(1)
Political Conflict	316	(1)
Managing Conflict	317	(3)
Resolving Conflict Situations	317	(2)
The Conflict Interface	319	(1)
Conflict and Diversity	319	(1)
Workplace Stress	320	(9)
The Workplace Stress Audit	321	(1)
Organizational Guidelines for Managing Stress	322	(1)
Managing Personal Stress	323	(1)
Burnout	324	(1)
Workaholism	325	(1)
Workplace Violence	326	(1)
Employee Assistance Programs (EAPs)	327	(2)
Wellness Programs	329	(1)
Summary	329	(9)
Managing Change and Culture	338	(23)
Preview	338	(1)
Managing Change	339	(1)
Change as a Global Issue	339	(1)
Types of Change	340	(1)
The Change Process	340	(7)
Lewin's Three-Step Model for Change	341	(1)
Resistance to Change	341	(4)
Leading Change	345	(2)
Organizational Development	347	(4)
Diagnosis	347	(1)
Change Planning	348	(1)
Intervention/Education	348	(1)
Evaluation	349	(1)
Managing Innovation	349	(1)
The Learning Organization	350	(1)
Managing Corporate Culture	351	(5)
Cultural Forms of Expression	352	(1)
How Does Culture Originate?	352	(1)
Strong and Weak Corporate Cultures	353	(1)
Identifying Culture	353	(3)
Changing Culture	356	(1)
Summary	356	(5)
PART SIX CONTROLLING SKILLS	361	(69)
Controlling	362	(21)
Preview	362	(1)
Why Practice Management Control?	363	(1)
Two Concerns of Control	364	(1)
The Management Control Process	365	(6)
Three Requirements for Control	365	(2)
Control Tolerances	367	(1)
The Control Pyramid	367	(1)
How Much Control?	367	(3)
Where Should Control Reside?	370	(1)
Types of Control	371	(6)
Preliminary, Concurrent, or Postaction Control?	372	(1)
Budgetary Control	372	(1)
Financial Controls	373	(2)
Direct Observation	375	(1)
Written Reports	375	(1)
Electronic Monitors	376	(1)
Management Information Systems	376	(1)
Audits	376	(1)
Break-Even Charts	376	(1)
Time-Related Charts and Techniques	376	(1)
Summary	377	(6)
Appraising and Rewarding Performance	383	(22)
Preview	383	(2)
Understanding Performance	385	(1)
Determinants of Performance	386	(1)
Performance Appraisal Methods	386	(7)
Goal Setting, or Management by Objectives (MBO)	386	(1)
Production Standards	387	(1)
Essay Appraisal	388	(1)
Critical-Incident Appraisal	388	(1)
Graphic Rating Scale	388	(1)
Checklist	388	(1)
Behaviorally Anchored Rating Scales (BARS)	389	(2)
Forced-Choice Rating	391	(1)
Ranking Methods	391	(2)
Multirater Assessment (or 360-Degree Feedback)	393	(1)
Selecting a Performance Appraisal Method	393	(1)
Potential Errors in Performance Appraisals	394	(1)
Overcoming Errors in Performance Appraisals	395	(1)
Providing Feedback through the Appraisal Interview	396	(1)
Performance Appraisal and the Law	396	(1)
Rewarding Performance	397	(1)
Organizational Reward System	397	(1)
Relating Rewards to Performance	397	(1)
Summary	398	(7)
Operations Control	405	(25)
Preview	405	(1)
Controlling Operations Costs	406	(1)
Quality Management	407	(9)
Quality Assurance	408	(1)
Total Quality Management	409	(4)
Other Quality Standards	413	(1)
The Malcolm Baldrige National Quality Award	414	(1)
Types of Quality Control	415	(1)
Inventory Control	416	(7)
Just-in-Time Inventory Control	417	(2)
Tracking Inventory	419	(1)
Independent versus Dependent Demand Items	419	(1)
ABC Classification System	420	(1)
Safety Stocks	420	(1)
The Order Quantity	421	(1)
Material Requirements Planning	421	(2)
Summary	423	(7)
Glossary	430	(12)
Index	442