Managing Behavior in Organizations

by Greenberg, Jerald

• ISBN13: 9780131447462
• ISBN10: 0131447467
• Edition: 4th
• Format: Paperback
• Copyright: 2010-01-01
• Publisher: Pearson College Div

Summary

This excellent paperback provides a brief, yet comprehensive tour of the scientific and practical highlights of organizational behavior (OB). It gets right to the point by focusing on essential concepts and practices that those in businessreallyneed to know. It allows readers to understand and appreciate the essentials of OB as a practical and scientific field by providing a good balance between research/theory and practical applications for the concepts presented.A long list of cutting-edge topics are covered in this easy-to-understand, conversationally-written book. It includes integrated coverage of Internet/Web-based organizational behavior concepts with special treatment of e-commerce, and includes practical tips and suggestions telling readers how to apply OB in their own jobs. Coverage includes: individual behavior, group behavior, and organizational processes.A especially handy reference for practicing managers and executives in corporate training programs.

Table of Contents

PREFACE	ix
PART 1 INTRODUCTION	2	(70)
CHAPTER 1 The Field of Organizational Behavior	2	(32)
What Is Organizational Behavior and Why Does It Matter?	4	(6)
What Are the Field's Fundamental Assumptions?	10	(11)
OB Then and Now: A Capsule History of the Field	21	(6)
What Lies Ahead in This Book?	27	(7)
CHAPTER 2 Organizational Justice, Ethics, and Corporate Social Responsibility	34	(38)
Organizational Justice: Fairness Matters	36	(10)
Ethical Behavior in Organizations	46	(4)
Why Do Some People Behave Unethically, at Least Sometimes-and What Can Be Done About It?	50	(10)
Beyond Ethics: Corporate Social Responsibility	60	(12)
PART 2 INDIVIDUAL BEHAVIOR	72	(148)
CHAPTER 3 Individual Processes: Personality, Emotions, Perception, and Learning	72	(40)
Personality: The Unique Differences Between Us	74	(6)
Emotions and Mood at Work	80	(5)
Social Perception: Understanding and Judging Others	85	(5)
The Biased Nature of Social Perception	90	(4)
Learning: Adapting to the World of Work	94	(4)
Applications of Learning in Organizations	98	(14)
CHAPTER 4 Coping with Organizational Life: Stress and Careers	112	(42)
The Basic Nature of Stress	114	(5)
Major Causes of Stress in the Workplace	119	(6)
Major Effects of Organizational Stress	125	(2)
Reducing Stress: What Can Be Done?	127	(3)
The Nature of Careers	130	(5)
Getting Started: Making Career Choices	135	(5)
Challenges in Established Careers	140	(14)
CHAPTER 5 Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment	154	(32)
Prejudice: Negative Attitudes Toward Others	156	(6)
Strategies for Overcoming Workplace Prejudice: Managing a Diverse Workforce	162	(4)
Theories of Job Satisfaction: Attitudes Toward Jobs	166	(4)
Consequences of Job Dissatisfaction-and Ways to Avoid Them	170	(5)
Organizational Commitment: Attitudes Toward Companies	175	(11)
CHAPTER 6 What Motivates People to Work?	186	(34)
What Is Motivation? A Definition	188	(1)
Motivating by Meeting Basic Human Needs	188	(4)
Motivating by Being Equitable	192	(4)
Expectancy Theory: Believing You Can Get What You Want	196	(6)
Goal Setting: Taking Aim at Performance Targets	202	(6)
Designing Jobs That Motivate	208	(12)
PART 3 GROUP BEHAVIOR	220	(172)
CHAPTER 7 Interpersonal Behavior in the Workplace	220	(34)
The Dynamics of Interpersonal Relationships	223	(3)
Prosocial Behavior: Helping Others	226	(4)
Cooperation: Providing Mutual Assistance	230	(3)
Conflict: The Inevitable Result of Incompatible Interests	233	(5)
Deviant Organizational Behavior	238	(16)
CHAPTER 8 Organizational Communication	254	(32)
The Communication Process	256	(6)
Communicating With and Without Words: Verbal and Nonverbal Communication	262	(6)
Improving Your Communication Skills	268	(6)
Meeting the Challenges of Cross-Cultural Communication	274	(12)
CHAPTER 9 Group Processes and Work Teams	286	(36)
Groups at Work: Their Basic Nature	288	(3)
The Basic Building Blocks of Group Dynamics	291	(4)
Individual Performance in Groups	295	(5)
Teams: Empowered Work Groups	300	(6)
Effective Team Performance	306	(4)
How to Develop Successful Teams	310	(12)
CHAPTER 10 Making Decisions in Organizations	322	(36)
The Fundamental Nature of Decision Making	324	(3)
Varieties of Organizational Decisions	327	(5)
How Are Individual Decisions Made?	332	(3)
The Imperfect Nature of Human Decisions	335	(4)
Group Decisions: Do Too Many Cooks Spoil the Broth?	339	(4)
Structural Approaches for Improving Group Decisions	343	(6)
Computer-Based Approaches to Promoting Effective Decisions	349	(9)
CHAPTER 11 The Quest for Leadership	358	(34)
What Is Leadership? Some Fundamental Issues	360	(2)
The Trait Approach: Are Some People "Born Leaders"?	362	(5)
The Behavior Approach: What Do Leaders Do?	367	(3)
Contingency Theories of Leader Effectiveness	370	(7)
Emerging Trends and Challenges in Leadership Practice	377	(4)
Leadership Development: Bringing Out the Leader Within You	381	(11)
PART 4 ORGANIZATIONAL PROCESSES	392	(106)
CHAPTER 12 Culture, Creativity, and Innovation	392	(30)
Organizational Culture: Its Basic Nature	394	(3)
The Formation and Maintenance of Organizational Culture	397	(3)
Organizational Culture: Its Effects and Capacity to Change	400	(5)
Creativity in Individuals and Teams	405	(3)
Promoting Creativity in Organizations	408	(5)
The Process of Innovation	413	(9)
CHAPTER 13 Designing Effective Organizations	422	(34)
Structural Dimensions of Organizations	424	(6)
Departmentalization: Ways of Structuring Organizations	430	(6)
Traditional Organizational Designs	436	(3)
Emerging Organizational Designs	439	(6)
Interorganizational Designs: Going Beyond the Single Organization	445	(11)
CHAPTER 14 Managing Organizational Change: Strategic Planning and Organizational Development	456	(32)
Today's First Rule of Business: Change or Disappear!	458	(4)
Planning Strategic Change	462	(4)
Readiness for Change: Accepting and Resisting Organizational Change	466	(8)
Organizational Development Interventions: Implementing Planned Change	474	(5)
Key Questions About Organizational Development	479	(9)
INTEGRATIVE CASE The Columbia Space Shuttle Disaster: Organizational Behavior as a Matter of Life and Death	488	(10)
Index	498