Managing Business Process Flows: Principles of Operations Management w/ Student CD

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  • ISBN13:


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  • Edition: 2nd
  • Format: Package
  • Copyright: 2006-01-01
  • Publisher: Prentice Hall
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Supplemental Materials

What is included with this book?


Intended for MBA oriented Operations Management courses. This long awaited revision uses a process flows approach to operations to show students how managers can design and control business processes to increase profitability and decrease costs for the organization.

Table of Contents

Process Management and Strategy
Products, Processes, and Performance
The Process View of Organizations
Performance Measures
Products and Product Attributes
Processes and Process Competencies
Process Design, Planning, and Control
The Plan of the Book
Operations Strategy and Management
Strategic Positioning and Operational Effectiveness
The Strategy Hierarchy
Strategic Fit
Focused Operations
Matching Products and Processes
The Operations Frontier and Trade-offs
The Evolution of Strategy and Operations Management
Process Flow Measurement
Process Flow Measures
The Essence of Process Flow
Three Key Measures
Flow Time, Flow Rate, Inventory Daynamics
Throughput in a Stable Process
Little's Law: Relating Average Flow Time, Throughput, and Average Inventory
Analyzing Financial Flows through Financial Statements
Inventory Turns (Turnover Rtio)
Using Operational Measures to Improve Financial Measures: What Do We Mean by " An Improvement"?
Flow-Time Analysis
The Process Flow Chart
Flow Time MEasurement
Theoretical Flow Time
Levers for Managing Threoretical Flow Time
Flow-Rate and Capacity Analysis
Resources and Resource Pools
Flow Rate Measurement
Effect of Product Mix on Theoretical Capacity and Profitability of a Process
Other Factors Afecting Process Capacity
Levers for Managing Throughput
Inventory Analysis
Inventory Classification
Inventory Benefits
Inventory Costs
Inventory Dynamics of Batch Purchasing
Economies of Scale and Optimal Cycle Inventory
Effect of Lead Times on Ordering Decisions
Price Discounts: Forward Buying
Levers for Managing Inventories
Process Flow Variability
Managing Flow Variability: Safety Inventory
Demand Forecasts and Forecast Errors
Safety inventory and Service Level.Optimal Service Level: The Newsvendor Problem
Lead Time Demand Variability
Pooling Efficiency through Aggregation
Shortening the Forecast Horizon through Postponement
Levers for Reducing Safety Inventory
Managing Flow Variability: Safety Capacity
Service Process and Its Performance
Effect of Variability on Process Performance
Drivers of Process Performance
Performance Improvement Levers
Effect of Pooling Capacity
Effect of Buffer Capacity
Capacity Investment Decisions
Variability in Process Performance
Managing Customer Perceptions and Expectations
Managing Flow Variability: Process Control and Capability
Performance Variability
Analysis of Variability
Process Control
Process Capability
Process Capability Improvement
Product and Process Design
Process Integration
Table of Contents provided by Publisher. All Rights Reserved.

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