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9780139077753

Managing Business Process Flows: Principles of Operations Management w/ Student CD

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  • ISBN13:

    9780139077753

  • ISBN10:

    0139077758

  • Edition: CD
  • Format: Package
  • Copyright: 2006-01-01
  • Publisher: Prentice Hall
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Supplemental Materials

What is included with this book?

Summary

This paperback text focuses on the design and management of business processes and uses this process view as the unifying paradigm to study core topics in operations management. Designed for the core operations management course at the MBA level.

Table of Contents

I. PROCESS MANAGEMENT AND STRATEGY.

1. Products, Processes, and Performance.
2. Operations Strategy and Management.

II. PROCESS FLOW MEASUREMENT.

3. Process Flow Measures.
4. Flow-Time Analysis.
5. Flow-Rate and Capacity Analysis.
6. Inventory Analysis.

III. PROCESS FLOW VARIABILITY.

7. Managing Flow Variability: Safety Inventory.
8. Managing Flow Variability: Safety Capacity.
9. Managing Flow Variability: Process Control and Capability.

IV. PROCESS INTEGRATION.

10. Process Synchronization and Improvement.

V. APPENDICES.

1. MBPF Checklist.
2. Background Material in Probability and Statistics.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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