Managing Business and Professional Communication

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2008-01-01
  • Publisher: Allyn & Bacon
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Business and Professional Communicationprovides the reader with the strategies they need to effectively manage communication challenges in the workplace. Tailoring relevant communication concepts to the unique demands of the workplace environment,Business and ProfessionalCommunicationsurpasses the coverage of traditional communication books to address the most recent surveys of expected workplace competencies: exhibiting leadership; managing organizational culture, communication style differences, and conflict; dealing with difficult people; improving diversity and intercultural communication; and interviewing, selling, and negotiating successfully.Business and Professional Communicationnot only prepares the reader for relevant, informative, and persuasive public presentations in the workplace, but also prepares them for managing cultural diversity, sales, customer-service, audits, briefings/reports, team-building, and other communication proficiencies vital for success in the modern workplace.

Table of Contents

Foundations of Business and Professional Communication
Introducing Business and Professional Communication Communication Gaps in the Workplace
Making Communication Adjustments
Communication Competencies Needed in Organizations
Skills at Work 1.1: Time Spent in Communication 4
Skills at Work 1.2: Self-Assessment of Communication Strengths and Weaknesses
Definition and Model of Business and Professional Communication Communication Axioms Web at Work 1.1: Business and Professional Communication Business and Professional Communication in Four Contexts In Perspective Discussion Questions Exercises References
Managing Leadership Communication in Organizational Cultures Organizational Culture as the Context for Communication
A Clash of Cultures
Features of Organizational Culture
Accepting Company Values
Taco Bells Organizational Culture
Skills at Work 2.1: Improving Communication Style in Organizations
Organizational Leadership Communication Designs
Case 2.4
Skills at Work 2.2: Rethinking Herzberg
Case 2.5
Skills at Work 2.3: What Are Your Qualities as a Leader?
Web at Work 2.1: Organizational Culture and Leadership In Perspective Discussion Questions Exercises References
Interpersonal Communication in Business and Professional Communication
Managing Interpersonal Communication in the Workplace Interpersonal Communication Principles in the Workplace
Skills at Work 3.1: Impression Formation in Action
Case 3.1
Case 3.2
Skills at Work 3.2: Social Exchange Theory at Work Managing Interpersonal Communication Skills
Case 3.3
Case 3.4
Case 3.5
Skills at Work 3.3: Immediacy Assessment
Skills at Work 3.4: Verbal Communication Skills Assessment
Skills at Work 3.5: Improving Interpersonal Communication in Leadership In Perspective
Web at Work 3.1 Interpersonal Communication Discussion Questions Exercises References
Managing Nonverbal Communication in the Workplace Defining Nonverbal Communication Importance of Nonverbal Communication in the Workplace
Case 4.1
Case 4.2
Skills at Work 4.1: Nonverbal Communication and Sales
Skills at Work 4.2: Monochronic and Polychronic Style Assessment In Perspective
Web at Work 4.1 Nonverbal Communication Discussion Questions Exercises References
Managing Communication Conflict in the Workplace Conflict in the Workplace
Case 5.1
Web at Work 5.1: Conflict Communication Skills in Managing Conflict
Skills at Work 5.1: Conflict Style Assessment
Case 5.2
Case 5.3
Skills at Work 5.2: Space Survival Exercise
Case 5.4
Skills at Work 5.3: Negotiation Style Assessment
Case 5.5
Managing Intercultural Communication in th
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