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9780566082948

Managing Communications in a Crisis

by
  • ISBN13:

    9780566082948

  • ISBN10:

    0566082942

  • Format: Hardcover
  • Copyright: 2004-02-28
  • Publisher: Routledge

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Supplemental Materials

What is included with this book?

Summary

A comprehensive, practical handbook outlining how to prepare for a crisis (in terms of media and stakeholder relations) and what to do if and when one hits.

Author Biography

Khalid Aziz founded The Aziz Corporation in 1983.

Table of Contents

List of figures, examples and case studies vii
About the authors ix
Introduction xi
Part I Understanding Crises and the Theory of Communication
1 Understanding crises
3(4)
2 Elements of crisis management
7(6)
3 Stakeholders and audiences
13(8)
4 Third-party endorsement
21(14)
5 Communications in a crisis
35(4)
6 Science versus emotion
39(6)
7 How the media works
45(18)
8 Single-issue lobby groups
63(8)
9 Lobbying
71(6)
10 The price of failure
77(10)
Part II Practical Crisis Communication
11 Practical steps to prepare for a crisis
87(6)
12 Internal audiences
93(4)
13 The spokesperson
97(4)
14 The crisis team
101(6)
15 Crisis planning and whistle-blowing
107(8)
Part III Appendices
1 The crisis team and crisis centre
115(6)
2 The spokesperson
121(4)
3 Training
125(2)
4 Media handling
127(4)
5 Complaints against the media
131(6)
6 Information technology
137(2)
7 Crisis and the World Wide Web
139(2)
8 County Major Civil Emergency Plan
141(8)
9 Situations
149(8)
10 Crime
157(10)
11 Call centres
167(2)
12 Community groups
169(2)
Index 171

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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