Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Acknowledgments | p. 13 |
Preface | p. 14 |
The Manager | |
Introduction to Part One | p. 15 |
The Manager as Steward | p. 17 |
Disciplining Oneself to Function Effectively | p. 17 |
The Dysfunctional Manager | p. 18 |
The Malfunctional Manager | p. 18 |
The Nonfunctional Manager | p. 19 |
The Minister as Steward | p. 21 |
Jesus Depends upon the Church | p. 21 |
Raising Lazarus from the Dead | p. 22 |
Partnering with Christ | p. 24 |
The Manager as a Person Before God | p. 26 |
The Elements of the Manager's Spirituality | p. 27 |
The Spirituality of the Apostolic Church: Downward Mobility | p. 28 |
The Spirituality of Christendom: Upward Mobility | p. 28 |
The Temptations of Upward Mobility | p. 29 |
Essential Spiritual Disciplines for the Religious Manager | p. 31 |
Means of Grace | p. 31 |
Living in a Covenant Community | p. 33 |
Keeping a Spiritual Journal and Management Journal | p. 34 |
Listening to the Blessed Impulse | p. 36 |
What Spirit Does the Manager Project upon the Congregation? | p. 39 |
What the Manager Manages: A Systems Approach to Management | p. 43 |
The Manager's Instrument Panel: A Systems Approach | p. 45 |
Environment | p. 47 |
Inputs into the Congregation | p. 47 |
Boundary Region of the Congregation | p. 48 |
The Transforming System | p. 49 |
Congregation's Mission | p. 49 |
Congregation's Vision and Spirit | p. 49 |
Organizational Design | p. 50 |
Congregation's Relationships | p. 51 |
Output System | p. 51 |
Feedback Loop | p. 52 |
Merging Divine and Human Efforts | p. 53 |
The Congregation and Its Environment | |
Introduction to Part Two | p. 56 |
The Congregation's Environment: Inputs, Boundaries, and Outputs | p. 58 |
Environmental Changes: Threats or Opportunities | p. 59 |
The Church's View of Its Environment | p. 60 |
The Apostolic Church | p. 61 |
The Sect-Type Congregation | p. 62 |
The Church in Christendom | p. 62 |
Exchange Relationships of the Congregation with Its Environment | p. 63 |
Inputs from the Congregation's Environment | p. 65 |
The Congregation's Boundaries | p. 66 |
Physical Boundaries | p. 67 |
Sentient Boundaries | p. 67 |
The Boundary Regions of the Mind | p. 68 |
The Ghosts of Experiences Past | p. 70 |
The Boundary Region in Your Mind | p. 72 |
The Congregation's Outputs | p. 72 |
The Gap Between Desired Outputs and Actual Outputs | p. 73 |
The Congregation's Mission | p. 76 |
Mission and the Church's Environment | p. 80 |
Discerning the Congregation's Mission | p. 81 |
The Timeless and the Timely Aspects of Mission | p. 82 |
Large Environmental Shifts | p. 84 |
Responding to the Human Condition | p. 87 |
Becoming Clear about the Congregation's Mission | p. 89 |
The Three Questions of Missional Clarity | p. 89 |
Who are we? | p. 90 |
What is our business? | p. 92 |
How do we get it done? | p. 94 |
The Congregation's Energy Source | |
Introduction to Part Three | p. 98 |
The Congregation's Vision | p. 101 |
The Difference Between Vision and Mission | p. 101 |
How Vision May Come to a Congregation | p. 103 |
Vision As a Result of Divine Encounter | p. 103 |
A Divine Impulse, or a Blessed Hunch | p. 104 |
Seeing Through a Need | p. 105 |
Vision as a Cloud 9 Experience | p. 106 |
The Hopes and Dreams of the Members | p. 107 |
Vision in Its Simplest Form | p. 108 |
Just Make One Up | p. 109 |
Practice Foresight | p. 109 |
Characteristics of Vision | p. 110 |
Blockages to Vision | p. 111 |
Announcing a Periodic Theme | p. 111 |
"God Told Me" Language | p. 112 |
Robert's Rules of Order | p. 114 |
How Do You Know if You Need a New Vision? | p. 116 |
The Spirit of the Congregation | p. 120 |
The Congregation's Common Spirit and Its Spirituality | p. 122 |
The Spirit of the Apostolic Church | p. 122 |
The Spirit of the Roman Church in the 12th-16th Centuries | p. 124 |
The Spirit of the Pastor Projected upon the Congregation | p. 125 |
Practical Conditions for Tending the Common Spirit of the Congregation | p. 126 |
Silence and Stillness | p. 127 |
Timing | p. 128 |
The Discerning Heart | p. 132 |
Designing The Congregation As System | |
Introduction to Part Four | p. 136 |
The Basic Components of Organization Design: Structures and Belief Systems | p. 140 |
The Organization's Design: Structures and Belief Systems | p. 141 |
Grouping Task, Structure, and Belief Systems | p. 142 |
The Structure After Change | p. 147 |
Organizational Alignment | p. 148 |
Organization Designs Channel or Block the Energy Flow | p. 150 |
The Path of Least Resistance | p. 155 |
The Influence of Habits | p. 157 |
Changing Energy Flow in the Congregation | p. 158 |
Enhancing Energy Flow in the Congregation | p. 159 |
The Essence of the Congregation's Design | p. 163 |
Bureaucracy and Paternalism: Vestiges of a Dying Order | p. 164 |
Bureaucracy | p. 165 |
The Structure of Bureaucracy | p. 166 |
The Loss of Trust in Bureaucratic Systems | p. 168 |
Changes Affecting All People | p. 169 |
The Belief System of Bureaucracy: Paternalism | p. 171 |
The Persuasiveness of Bureaucracy and Paternalism | p. 172 |
Bureaucracy, Paternalism, and American Religious Institutions | p. 173 |
The Denomination's Role as Regulatory Agency: An Example of Worn-Out Wineskins | p. 178 |
Partnership: A New Era in Organization Design | p. 182 |
The Demise of Christendom and the Search for a New Organization Paradigm | p. 183 |
The Hallmarks of Partnership | p. 184 |
Absolute Honesty | p. 184 |
Straight Talk | p. 185 |
The Right to Say No | p. 185 |
Joint Accountability | p. 186 |
No Promises of Security | p. 186 |
The Elimination of Status Symbols and Perks | p. 187 |
The Exchange of Purpose | p. 187 |
The Essential Prerequisite for Partnership | p. 188 |
Selecting the Right People | p. 188 |
The Major Impediments to Finding the Right People for Partnership | p. 189 |
The Nominating Process | p. 189 |
Asking Volunteers to Name the Job They Want in the Church | p. 190 |
Supervision and Assessment in Partnership Structures | p. 190 |
Partnership in Action | p. 192 |
Current Examples of Partnership | p. 192 |
Steps Toward Partnership | p. 196 |
Operating Principles for Partnership | p. 202 |
The Congregation's Relationships | |
Introduction to Part Five | p. 205 |
The Congregation's Working Relationships | p. 207 |
The Effects of Mission and Organizational Design upon Relationships Within the Congregation | p. 208 |
The Historical Development of Relational Belief Systems | p. 209 |
Relational Belief Systems Defined | p. 210 |
Theory X | p. 210 |
Human Relations | p. 211 |
Theory Y | p. 212 |
Stages of Community Development | p. 214 |
Pseudocommunity | p. 214 |
Chaos | p. 214 |
Emptiness | p. 215 |
Community | p. 216 |
Relationships in the Congregation | p. 220 |
Intimacy in Relationships | p. 220 |
The Sacrament of Human Relationships | p. 221 |
Behaviors that Limit the Sacrament of Community | p. 222 |
Behaviors that Contribute to the Sacrament of Community | p. 223 |
Relationships Lived Out in Covenant Communities | p. 226 |
Jesus' Model for Establishing a Healthy Relationship | p. 226 |
The Use of Power in Ministry and Management | p. 231 |
Power: The Currency of Management | p. 233 |
Aversion to the Use of Power | p. 234 |
Four Types of Power and Their Results | p. 235 |
The Source of the Manager's Power | p. 238 |
God is the Source of All Power | p. 238 |
The Power of Your Personal Example | p. 239 |
The Temptations That Come with Power | p. 241 |
Conflict Management | p. 245 |
Church Conflict, All Too Familiar | p. 246 |
Major Sources of Conflict in the Church | p. 250 |
Conflicts Arising from Faith Commitments | p. 251 |
Ineffective Organizational Structures or Ministries | p. 253 |
Intercultural Differences | p. 254 |
Solving Problems and Managing Conflicts Across Cultures | p. 254 |
Three Dimensions of Conflict | p. 257 |
Conflict over Values and Traditions | p. 258 |
Conflict over Purpose and Goals | p. 258 |
Conflict over Methods | p. 258 |
Levels of Conflict | p. 260 |
Intervening into Conflict | p. 261 |
Assumptions in Intervention Work | p. 261 |
Various Intervention Models | p. 263 |
Intervention Designs for Groups and/or Organizations | p. 264 |
The Pain of Forgiving | p. 267 |
Family Systems Theory Applied to Religious Organizations | p. 271 |
Dysfunctional Congregations | p. 272 |
Family Systems Theory | p. 275 |
Anxiety | p. 279 |
Boundaries | p. 281 |
Boundaries and Overfunctioning | p. 284 |
Emotions | p. 285 |
Triangling | p. 288 |
Symptom Bearer | p. 291 |
Homeostasis | p. 291 |
Changes That Affect Homeostasis | p. 293 |
Series Relationships Versus Parallel Relationships | p. 294 |
Series Relationships | p. 294 |
Parallel Relationships | p. 296 |
Intervening in Dysfunctional Systems: A Family Systems Approach | p. 300 |
How Organizations Become Dysfunctional | p. 300 |
Compulsive/Addictive Behaviors and Co-dependency | p. 300 |
Levels of Addiction in the Church | p. 303 |
The Twelve-Step Recovery Program | p. 307 |
Rules for Working in a Dysfunctional Organization | p. 309 |
The Learning Congregation | |
Introduction to Part Six | p. 314 |
The Learning Congregation: Feedback, Reinforcing, Balancing, and Limits to Growth | p. 316 |
Learning Organizations | p. 316 |
The Feedback Loop | p. 318 |
Reinforcing Feedback | p. 323 |
Reinforcing Positive Behaviors and Results | p. 324 |
Reinforcing Negative Behavior and Results | p. 326 |
Balancing Feedback | p. 327 |
Homeostasis | p. 327 |
A Serendipitous Reinforcing Cycle | p. 332 |
Limits to Growth | p. 334 |
Shifting the Burden | p. 337 |
Quality and Continuous Improvement: The Ultimate Test of Management | p. 341 |
W. Edwards Deming and Quality Go to Japan | p. 342 |
The Churches and Quality | p. 343 |
Clergy Training Institutions and Quality | p. 346 |
The Three Keys to Quality and Kaizen | p. 348 |
Looking for Quality Closer to Home | p. 352 |
Growth and Quality in the Younger Denominations | p. 353 |
Postlude | p. 357 |
Notes | p. 359 |
Table of Contents provided by Syndetics. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.