Managing Human Resources

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  • Edition: 13th
  • Format: Paperback
  • Copyright: 2003-06-09
  • Publisher: South-Western College Pub
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Table of Contents

Human Resources Management in Perspective
The Challenge of Human Resources Managementp. 3
Why Study Human Resources Management?p. 4
Competitive Challenges and Human Resources Managementp. 6
A Guide to Internet Sitesp. 10
Human Resource Software Companiesp. 11
Demographic and Employee Concernsp. 20
Social Issues in HRMp. 20
The Partnership of Line Managers and HR Departmentsp. 27
Summaryp. 31
Key Termsp. 32
Discussion Questionsp. 32
The Role of HR in Reengineering and Change at Siemens Rolmp. 33
Managing "Daddy Stress" at Baxter Healthcarep. 34
Managing Diversity for Competitive Advantage at Deloitte and Touchep. 35
Notes and Referencesp. 36
Equal Employment Opportunity and Human Resources Managementp. 41
Historical Perspective of EEO Legislationp. 42
Government Regulation of Equal Employment Opportunityp. 44
Test Your Knowledge of Equal Employment Opportunity Lawp. 46
Bank of America NT and SA Corporation's Policy on Assisting Employees with Life-Threatening Illnessesp. 56
Other Equal Employment Opportunity Issuesp. 58
Questions Used in Auditing Sexual Harassmentp. 59
Basic Components of an Effective Sexual Harassment Policyp. 61
Determining Adverse Impact: The Four-Fifths Rulep. 64
Enforcing Equal Employment Opportunity Legislationp. 66
EEOC Posterp. 70
Affirmative Actionp. 73
Basic Steps in Developing an Effective Affirmative Action Programp. 74
Summaryp. 76
Key Termsp. 77
Discussion Questionsp. 78
Misplaced Affections: Discharge for Sexual Harassmentp. 78
Hair Today, Gone Tomorrowp. 80
Notes and Referencesp. 80
Meeting Human Resources Requirements
Job Requirements and the Design of Organizations to Achieve Human Resources Productivityp. 85
Relationship of Job Requirements and HRM Functionsp. 86
Job Analysisp. 88
Job Description for an Employment Assistantp. 96
Job Designp. 98
Examples of Employee Empowermentp. 103
What Self-Managed Teams Managep. 109
Sentry Insurance Company's Flextime Schedulep. 112
Summaryp. 114
Key Termsp. 115
Discussion Questionsp. 115
Job Design, Saturn Stylep. 116
Exactly Where Do You Work? ATandT's Shared Officep. 117
Notes and Referencesp. 118
Human Resources Planning and Recruitmentp. 121
Human Resources Planningp. 122
HR Strategy and Planning Model for ATandT's Global Business Communications Systems (GBCS)p. 128
Elements of Effective HRPp. 130
How Successful Is Succession Planning at ...p. 136
Recruiting within the Organizationp. 139
Guidelines for Setting Up an On-Line Job Posting Systemp. 141
Recruiting outside the Organizationp. 142
Hot Recruiting Sitesp. 146
Recruiting Protected Classesp. 155
The Numbers Don't Liep. 157
Steps in Diversity Planningp. 159
Summaryp. 162
Key Termsp. 163
Discussion Questionsp. 163
Human Resources Planning at Donna Karan Internationalp. 164
Cisco Systems Goes to the Internetp. 165
Notes and Referencesp. 166
Calculating Turnover and Absenteeismp. 171
Costs Associated with the Turnover of One Computer Programmerp. 173
Selectionp. 177
Matching People and Jobsp. 178
Sources of Information about Job Candidatesp. 183
Employee Polygraph Protection Actp. 191
Employment Testsp. 194
The Employment Interviewp. 199
Sample Situational Interview Questionp. 201
Some Major Findings from Research Studies on the Interviewp. 204
Reaching a Selection Decisionp. 206
Appropriate and Inappropriate Interview Questionsp. 207
Summaryp. 211
Key Termsp. 212
Discussion Questionsp. 212
Nike: Hiring Gets Off on the Right Footp. 213
Small Companies Need Diversity Toop. 214
Notes and Referencesp. 215
Developing Effectiveness in Human Resources
Training and Developmentp. 221
The Scope of Trainingp. 222
Conducting the Needs Assessmentp. 224
Notes on Doing Needs Assessment Quick Timep. 226
Tips for Conducting a Competency Assessmentp. 229
Designing the Training Programp. 229
Implementing the Training Programp. 235
Job Instruction Trainingp. 236
European-Style Apprenticeships at Siemensp. 238
Student Internshipsp. 240
Teletraining for a Small Businessp. 242
Web-Based Training for under $100!p. 244
Evaluating the Training Programp. 250
Special Topics in Training and Developmentp. 254
Benchmarking HR Trainingp. 255
Team Training at Evart Glassp. 261
Summaryp. 262
Key Termsp. 263
Discussion Questionsp. 264
Creativity Training at Ingersoll-Randp. 264
Kodak Gets the Picture in Executive Educationp. 265
Notes and Referencesp. 267
Career Developmentp. 273
Elements of Career Development Programsp. 274
Career Path of Charlene Barshefsky, U.S. Trade Representativep. 279
Dual Career Tracks: Xenova Systemp. 282
Assessment-Center Program of the California Highway Patrolp. 284
Career Development Workshops at Marriottp. 286
Career Development for a Diverse Workforcep. 290
Maximizing the Human Resources of Female Managersp. 294
Personal Career Developmentp. 298
Career Competencies at Caterpillarp. 300
Twenty Hot Career Tracksp. 301
Campbell Interest and Skill Survey: Individual Profilep. 304
Summaryp. 308
Key Termsp. 309
Discussion Questionsp. 309
Managing Amoco's Career Pipelinep. 310
Preparing a Career Development Planp. 311
Notes and Referencesp. 312
Appraising and Improving Performancep. 317
Performance Appraisal Programsp. 318
Developing an Effective Appraisal Programp. 322
Supervisor's Checklist for the Performance Appraisalp. 333
Performance Appraisal Methodsp. 333
Graphic Rating Scale with Provision for Commentsp. 335
Example of a Mixed-Standard Scalep. 336
Example of a BARS for Municipal Fire Companiesp. 339
Sample Items from Behavior Observation Scalesp. 340
Example of a Goal-Setting Worksheetp. 343
Appraisal Interviewsp. 344
Summaryp. 350
Key Termsp. 351
Discussion Questionsp. 351
360-Degree Appraisal at Johnson and Johnsonp. 352
How Does the Bank of Montreal Keep Score on Success?p. 353
Setting Performance Standards at General Telephone Company of Californiap. 354
Notes and Referencesp. 355
Implementing Compensation and Security
Managing Compensationp. 361
Strategic Compensation Planningp. 362
Components of the Wage Mixp. 367
Compensation Objectives of Two Organizationsp. 369
Job Evaluation Systemsp. 372
Point Values for Job Factors of the American Association of Industrial Managementp. 375
Description of Job Knowledge Factor and Degrees of the American Association of Industrial Managementp. 377
The Compensation Structurep. 378
Bureau of Labor Statistics National Compensation Surveyp. 379
Governmental Regulation of Compensationp. 385
The Federal Minimum Wage Posterp. 387
Significant Compensation Issuesp. 390
Summaryp. 393
Key Termsp. 394
Discussion Questionsp. 394
Pay Decisions at Performance Sportsp. 394
Strategic Compensation Planning at Southern California Edisonp. 395
Notes and Referencesp. 396
Incentive Rewardsp. 399
Reasons and Requirements for Incentive Plansp. 400
Setting Performance Measuresp. 402
Setting Performance Goals through Customer Satisfaction Measures (CSMs)p. 403
Administering Incentive Plansp. 404
Individual Incentive Plansp. 404
Merit Pay Guidelines Chartp. 410
The "Sweetness" of Executive Perksp. 417
Group Incentive Plansp. 418
Lessons Learned: Designing Effective Gainsharing Programsp. 420
Enterprise Incentive Plansp. 424
Summaryp. 427
Key Termsp. 428
Discussion Questionsp. 429
Get Productive or Go Brokep. 429
To Merit or Not to Meritp. 430
Notes and Referencesp. 431
Employee Benefitsp. 435
Employee Benefits Programsp. 436
Crafting an Effective Benefits Communication Programp. 441
A Personalized Statement of Benefits Costsp. 442
Employee Benefits Required by Lawp. 445
Discretionary Major Employee Benefitsp. 449
"Your Rights": Another Federally Required Posterp. 450
Important Features of a 401(k) Savings Planp. 459
Employee Services: Creating a Work/Life Settingp. 462
Summaryp. 467
Key Termsp. 468
Discussion Questionsp. 469
401(k) Plans: Selecting the Best Optionsp. 469
Pitney Bowes: Benefit Choices with Value-Added Servicesp. 470
Notes and Referencesp. 471
Safety and Healthp. 475
Safety and Health: It's the Lawp. 476
Test Your Safety Smartsp. 477
OSHA's Four-Point Safety and Health Program for Small Businessesp. 481
Job Safety and Health Protection Posterp. 482
Creating a Safe Work Environmentp. 484
Page from a Safety Awareness Pamphletp. 486
Creating a Healthy Work Environmentp. 490
Hallmarkers Prepare for a Smoke-Free Workplacep. 492
Garden Fresh's Workplace Violence Prevention Policyp. 497
Kinko's Policies and Procedures for a Drug-Free Workplacep. 503
The Management of Stressp. 505
Summaryp. 508
Key Termsp. 509
Discussion Questionsp. 509
Violence Prevention in the Postal Servicep. 510
Coping with Stress at U.S. Customsp. 511
Notes and Referencesp. 511
Identifying the Risk of Workplace Violence: A Survey for Large and Samll Employersp. 515
Enhancing Employee Relations
Employee Rights and Disciplinep. 519
Employee Rightsp. 520
Examples of Employment-at-Will Statementsp. 525
Disciplinary Policies and Proceduresp. 534
The Samaritan Health System Corrective Action Processp. 542
Appealing Disciplinary Actionsp. 546
Organizational Ethics in Employee Relationsp. 550
Summaryp. 551
Key Termsp. 552
Discussion Questionsp. 552
The Whistle-Blower's Dilemmap. 552
"You Can't Fire Me! I Passed the Test,"p. 553
Notes and Referencesp. 554
The Manager as Counselorp. 558
The Dynamics of Labor Relationsp. 563
Government Regulation of Labor Relationsp. 564
Test Your Labor Relations Know-Howp. 565
The Labor Relations Processp. 569
United Food and Commercial Workers International Union Authorization Cardp. 573
Employer "Don'ts" during Union Organizing Campaignsp. 575
NLRB Election Posterp. 577
Structures, Functions, and Leadership of Labor Unionsp. 579
Labor Relations in the Public Sectorp. 583
Contemporary Challenges to Labor Organizationsp. 586
Strategies to Remain Union-Freep. 590
Summaryp. 590
Key Termsp. 591
Discussion Questionsp. 591
The Unfair Labor Practice Charge against Apollo Corporationp. 592
Apollo Corporation: The Organizing Drivep. 592
Notes and Referencesp. 593
Collective Bargaining and Contract Administrationp. 597
The Bargaining Processp. 598
The Tools and Techniques of Interest-Based Bargaining as Described by the FMCSp. 606
Trends in Collective Bargainingp. 610
The Labor Agreementp. 612
Items in a Labor Agreementp. 613
Administration of the Labor Agreementp. 615
Grievance Form: Phoenix Transit System and Teamsters, Local 104p. 618
Summaryp. 622
Key Termsp. 623
Discussion Questionsp. 624
Don't I Deserve a Second Chance?p. 624
"Just Read the Agreement--That's All You Need,"p. 625
Notes and Referencesp. 627
Expanding Human Resources Management Horizons
International Human Resources Managementp. 631
Managing Across Bordersp. 632
HR Issues of a Unified Europep. 637
International Staffingp. 640
Skills of Expatriate Managersp. 645
Training and Developmentp. 646
Nonverbal Communications in Different Culturesp. 649
Repatriation Checklistp. 653
Performance Appraisalp. 655
Compensationp. 658
International Organizations and Labor Relationsp. 662
Summaryp. 664
Key Termsp. 665
Discussion Questionsp. 665
International HRM at Molex, Inc.p. 666
Amgen's Global Workforcep. 668
Notes and Referencesp. 669
Creating High-Performance Work Systemsp. 675
Fundamental Principlesp. 676
Anatomy of High-Performance Work Systemsp. 680
Fitting It All Togetherp. 685
Implementing the Systemp. 687
British Land Rover and BMW Crash Head-onp. 689
Outcomes of High-Performance Work Systemsp. 693
The Impact of High-Performance Work Systemsp. 695
High-Performance Work Systems and the Small and Medium-Sized Employerp. 695
Summaryp. 696
Key Termsp. 697
Discussion Questionsp. 697
HPWS at Tomex Incorporatedp. 697
HPWS at Xerox Corporationp. 698
Notes and Referencesp. 700
ConnectPlus: Aligning HRM with Strategic Objectivesp. 703
Microsoft: Hiring the Supersmartp. 704
Job Analysis and Hiring Decisions at Ovania Chemicalp. 706
Diversity Is in Good Hands at Allstatep. 710
The Training and Development Dilemma at Whitney and Companyp. 713
Realigning HR Practices at Egan's Clothiersp. 715
The Layoff of Paul Dougherty: A Manager's Tough Decisionp. 718
Continental Airlines: One Company's Flight to Successp. 719
Ill-Fated Love at Centrex Electronicsp. 721
The Last Straw for Aero Enginep. 723
Glossaryp. 725
Name Indexp. 736
Organization Indexp. 747
Subject Indexp. 753
Photo Creditsp. 767
Table of Contents provided by Syndetics. All Rights Reserved.

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