Tables | p. ix |
Figures | p. xii |
Boxes | p. xiv |
Photos | p. xv |
Acronyms | p. xvi |
Foreword: A brief overview of humanitarianism today | p. xxi |
Acknowledgements | p. xxiii |
About the author | p. xxiv |
Introduction: the purpose of this book | p. xxv |
Understanding emergencies and disaster-affected populations | p. 1 |
What is an emergency? | p. 1 |
Understanding conflict | p. 6 |
The role of NGOs | p. 8 |
Humanitarian principles | p. 10 |
Problems and dilemmas of the international response system | p. 13 |
Standardized initiatives and approaches | p. 15 |
Understanding disaster-affected populations and programme sectors | p. 21 |
Food and nutrition | p. 21 |
Health | p. 32 |
Shelter | p. 45 |
Water and sanitation | p. 50 |
Sanitation | p. 57 |
Refugees and internally displaced persons | p. 60 |
Psychosocial projects | p. 69 |
Specifically targeted programmes | p. 69 |
Infrastructure rehabilitation | p. 74 |
Education | p. 75 |
Microfinance development | p. 77 |
Gender-based violence | p. 81 |
Special approaches | p. 83 |
Managing in emergencies | p. 89 |
Management fundamentals | p. 89 |
Management methods | p. 92 |
Organizational design | p. 96 |
Team building | p. 100 |
Assessing management | p. 102 |
Carrying out an assessment | p. 105 |
Gaining information about a disaster zone | p. 105 |
Quantitative methods | p. 110 |
Qualitative methods | p. 112 |
Launching in a new country or area | p. 117 |
Deciding to enter | p. 117 |
Government and legal issues | p. 121 |
Levels of involvement | p. 123 |
Dealing with HQ | p. 124 |
The emergency team | p. 125 |
Establishing an office and accommodation | p. 129 |
Property rental and purchasing | p. 129 |
Staff accommodation | p. 131 |
Buying office equipment | p. 132 |
Office and filing systems | p. 132 |
Ordering and maintaining a generator | p. 138 |
Preparing a proposal and negotiating with donors | p. 143 |
Fundraising fundamentals | p. 143 |
Writing a proposal step by step | p. 149 |
Proposal formatting | p. 151 |
Negotiating with donors | p. 154 |
Managing human resources | p. 159 |
HRM systems | p. 159 |
Recruitment step by step | p. 164 |
Induction | p. 170 |
Performance management | p. 173 |
Discipline and end of contract | p. 175 |
Assessing HR systems: a manager's tool | p. 180 |
Planning, managing and reporting on a project | p. 183 |
Project cycle management basics | p. 183 |
Project design | p. 185 |
Planning and management tools | p. 188 |
Project launch | p. 192 |
Narrative reporting | p. 195 |
Holding meetings | p. 195 |
Basic problem solving | p. 197 |
Dealing with stress | p. 199 |
Understanding stress | p. 199 |
Managing stress | p. 202 |
Conflict resolution between individuals | p. 205 |
Working in different cultures | p. 208 |
Overseeing finance and accounting | p. 211 |
Overview of NGO accounting | p. 211 |
Budgeting | p. 212 |
Getting funds in a disaster zone | p. 222 |
Petty cash | p. 223 |
Financial audit: a manager's tool | p. 224 |
Setting up a logistics and procurement system | p. 227 |
Logistics fundamentals | p. 227 |
Procurement | p. 232 |
Shipping | p. 236 |
Storage and warehousing | p. 241 |
Distribution | p. 246 |
Maintenance and disposal | p. 249 |
Handling transport and maintaining vehicles | p. 253 |
Buying and renting road vehicles | p. 253 |
Fleet management | p. 255 |
Driving safely | p. 260 |
Other modes of transport | p. 265 |
Communicating using radios and satellites | p. 269 |
Radio basics | p. 269 |
Radio equipment and uses | p. 272 |
Setting up a communications system | p. 274 |
Organizing a radio room | p. 276 |
Radio procedures | p. 277 |
How to use radios | p. 280 |
Training | p. 280 |
Satellite communications | p. 281 |
Internet connections | p. 282 |
Working with local partners and contractors | p. 287 |
Identifying partners | p. 287 |
Assessing an organization's capacity | p. 289 |
Sub-contractors and the bidding process | p. 293 |
Building internal capacity | p. 299 |
Capacity building | p. 299 |
Facilitating training | p. 300 |
Presentations | p. 303 |
Ice-breakers, energizers and team-builders | p. 305 |
Organizational development | p. 310 |
Dealing with the media | p. 315 |
The media and emergency programmes | p. 315 |
Advocacy at the field level | p. 317 |
Giving interviews | p. 321 |
Managing security | p. 325 |
NGO security fundamentals | p. 325 |
Security phases | p. 327 |
Security planning cycle | p. 329 |
Security management | p. 336 |
Developing an effective security plan | p. 339 |
Security audit: a manager's tool | p. 341 |
Monitoring and evaluating a project | p. 345 |
M&E basics | p. 345 |
Monitoring | p. 347 |
Evaluation | p. 349 |
Coordinating with other organizations | p. 351 |
Understanding coordination | p. 351 |
Coordination between NGOs | p. 355 |
Coordination between NGOs and the UN | p. 357 |
Coordination between NGOs and the military | p. 360 |
Coordination with host governments | p. 364 |
Closing an emergency programme | p. 367 |
Handover strategies | p. 367 |
Phase-out strategies | p. 372 |
Appendix | p. 375 |
The Humanitarian Charter | p. 375 |
Comparison chart between Sphere Standards and UNHCR Emergency Handbook | p. 377 |
Code of Conduct | p. 381 |
Summary of international humanitarian law, human rights law and refugee law | p. 384 |
The Humanitarian Accountability Project Principles of Accountability | p. 385 |
People in Aid Code | p. 386 |
Content of UN standard kits | p. 389 |
References | p. 391 |
Useful websites | p. 395 |
Glossary of common terms | p. 399 |
Index | p. 407 |
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