Managing Humanitarian Relief : An Operational Guide for NGOs

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  • Format: Paperback
  • Copyright: 2008-11-30
  • Publisher: Practical Action Pub
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Responding effectively to humanitarian disasters is far from straightforward, and relief workers often find themselves working in competitive situations or at cross purposes with other agencies. Managing Humanitarian Relief is aimed at relief workers charged with putting together a program of action to help people in extreme crisis. It provides humanitarian relief managers with a single comprehensive reference for all the management issues they are likely to encounter in the field. The book is organized in two parts. First, it provides an outline of different relief programming sectors: food and nutrition, health, water and sanitation, and shelter. Second, it presents 20 separate management topics that are essential for overseeing programs. Its easy-to-use format includes checklists, tables, diagrams, sample forms, and no-nonsense tips from practitioners to help readers in emergency situations.

Table of Contents

Tablesp. ix
Figuresp. xii
Boxesp. xiv
Photosp. xv
Acronymsp. xvi
Foreword: A brief overview of humanitarianism todayp. xxi
Acknowledgementsp. xxiii
About the authorp. xxiv
Introduction: the purpose of this bookp. xxv
Understanding emergencies and disaster-affected populationsp. 1
What is an emergency?p. 1
Understanding conflictp. 6
The role of NGOsp. 8
Humanitarian principlesp. 10
Problems and dilemmas of the international response systemp. 13
Standardized initiatives and approachesp. 15
Understanding disaster-affected populations and programme sectorsp. 21
Food and nutritionp. 21
Healthp. 32
Shelterp. 45
Water and sanitationp. 50
Sanitationp. 57
Refugees and internally displaced personsp. 60
Psychosocial projectsp. 69
Specifically targeted programmesp. 69
Infrastructure rehabilitationp. 74
Educationp. 75
Microfinance developmentp. 77
Gender-based violencep. 81
Special approachesp. 83
Managing in emergenciesp. 89
Management fundamentalsp. 89
Management methodsp. 92
Organizational designp. 96
Team buildingp. 100
Assessing managementp. 102
Carrying out an assessmentp. 105
Gaining information about a disaster zonep. 105
Quantitative methodsp. 110
Qualitative methodsp. 112
Launching in a new country or areap. 117
Deciding to enterp. 117
Government and legal issuesp. 121
Levels of involvementp. 123
Dealing with HQp. 124
The emergency teamp. 125
Establishing an office and accommodationp. 129
Property rental and purchasingp. 129
Staff accommodationp. 131
Buying office equipmentp. 132
Office and filing systemsp. 132
Ordering and maintaining a generatorp. 138
Preparing a proposal and negotiating with donorsp. 143
Fundraising fundamentalsp. 143
Writing a proposal step by stepp. 149
Proposal formattingp. 151
Negotiating with donorsp. 154
Managing human resourcesp. 159
HRM systemsp. 159
Recruitment step by stepp. 164
Inductionp. 170
Performance managementp. 173
Discipline and end of contractp. 175
Assessing HR systems: a manager's toolp. 180
Planning, managing and reporting on a projectp. 183
Project cycle management basicsp. 183
Project designp. 185
Planning and management toolsp. 188
Project launchp. 192
Narrative reportingp. 195
Holding meetingsp. 195
Basic problem solvingp. 197
Dealing with stressp. 199
Understanding stressp. 199
Managing stressp. 202
Conflict resolution between individualsp. 205
Working in different culturesp. 208
Overseeing finance and accountingp. 211
Overview of NGO accountingp. 211
Budgetingp. 212
Getting funds in a disaster zonep. 222
Petty cashp. 223
Financial audit: a manager's toolp. 224
Setting up a logistics and procurement systemp. 227
Logistics fundamentalsp. 227
Procurementp. 232
Shippingp. 236
Storage and warehousingp. 241
Distributionp. 246
Maintenance and disposalp. 249
Handling transport and maintaining vehiclesp. 253
Buying and renting road vehiclesp. 253
Fleet managementp. 255
Driving safelyp. 260
Other modes of transportp. 265
Communicating using radios and satellitesp. 269
Radio basicsp. 269
Radio equipment and usesp. 272
Setting up a communications systemp. 274
Organizing a radio roomp. 276
Radio proceduresp. 277
How to use radiosp. 280
Trainingp. 280
Satellite communicationsp. 281
Internet connectionsp. 282
Working with local partners and contractorsp. 287
Identifying partnersp. 287
Assessing an organization's capacityp. 289
Sub-contractors and the bidding processp. 293
Building internal capacityp. 299
Capacity buildingp. 299
Facilitating trainingp. 300
Presentationsp. 303
Ice-breakers, energizers and team-buildersp. 305
Organizational developmentp. 310
Dealing with the mediap. 315
The media and emergency programmesp. 315
Advocacy at the field levelp. 317
Giving interviewsp. 321
Managing securityp. 325
NGO security fundamentalsp. 325
Security phasesp. 327
Security planning cyclep. 329
Security managementp. 336
Developing an effective security planp. 339
Security audit: a manager's toolp. 341
Monitoring and evaluating a projectp. 345
M&E basicsp. 345
Monitoringp. 347
Evaluationp. 349
Coordinating with other organizationsp. 351
Understanding coordinationp. 351
Coordination between NGOsp. 355
Coordination between NGOs and the UNp. 357
Coordination between NGOs and the militaryp. 360
Coordination with host governmentsp. 364
Closing an emergency programmep. 367
Handover strategiesp. 367
Phase-out strategiesp. 372
Appendixp. 375
The Humanitarian Charterp. 375
Comparison chart between Sphere Standards and UNHCR Emergency Handbookp. 377
Code of Conductp. 381
Summary of international humanitarian law, human rights law and refugee lawp. 384
The Humanitarian Accountability Project Principles of Accountabilityp. 385
People in Aid Codep. 386
Content of UN standard kitsp. 389
Referencesp. 391
Useful websitesp. 395
Glossary of common termsp. 399
Indexp. 407
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