Managing Knowledge Critical Investigations of Work and Learning

by Prichard, Craig; Hull, Richard; Chumer, Mike; Willmott, Hugh

• ISBN13: 9780312233631
• ISBN10: 0312233639
• Format: Hardcover
• Copyright: 2000-07-21
• Publisher: Palgrave Macmillan

Summary

This book questions the naiuml;ve, self interested and popularized messages that surround knowledge work and knowledge management. Case studies highlight the politics of new communications technologies which are frequently offered as a means for managing knowledge in the workplace.

Author Biography

Craig Prichard teaches communication in the Department of Human Resource Management on Massey University's Turitea Campus in Palmerston North.

Richard Hull is Lecturer in Sociology in the Department of Human Sciences, and the Centre for Research on Culture, Innovation, and Technology, both at Brunel University.

Mike Chumer is the Multi-Media Librarian responsible for media and digital services in the John Cotton Dana Library at Rutgers University. He is also adjunct faculty for the School of Communication, Information, and Library Studies at Rutgers.

Hugh Willmott is Professor of Organisational Analysis in the Manchester School of Management at UMIST, UK.

Table of Contents

Preface	vii
Notes on the Contributors	ix
Introduction -- Situating Discussions About Knowledge	xv
Knowledge Managers: History and Challenges	1	(19)
Claire McInerney
Darcy LeFevre
Intellectual Capital: Managing by Numbers	20	(17)
Ali Yakhlef
Miriam Salzer-Morling
Bugged: The Software Development Process	37	(12)
Lynne F. Baxter
Knowledge Management and the Conduct of Expert Labour	49	(20)
Richard Hull
Safe Enclaves, Political Enclaves and Knowledge Working	69	(19)
Niall Hayes
Geoff Walsham
Intranets and Knowledge Management: De-centred Technologies and the Limits of Technological Discourse	88	(19)
Sue Newell
Harry Scarbrough
Jacky Swan
Donald Hislop
The Bearable Lightness Of Control: Organisational Reflexivity and the Politics of Knowledge Management	107	(15)
Alan McKinlay
Human Capital or Capitalising on Humanity? Knowledge, Skills and Competencies in Interactive Service Work	122	(19)
Paul Thompson
Chris Warhurst
George Callaghan
Re-Pairing Knowledge Worker and Service Worker: a Critical Autobiography of Stepping into the Shoes of My Other	141	(17)
Dorothy Lander
Knowledge Workers `R' Us: Academics, Practitioners, and 'Specific Intellectuals'	158	(18)
Deborah Jones
Know, Learn and Share! The Knowledge Phenomena and the Construction of a Consumptive-Communicative Body	176	(61)
Craig Prichard
Conclusion: Theorising Knowledge as Work: the Need for a 'Knowledge Theory of Value'	199	(17)
Roy Jacques
From Knowledge to Learning	216	(7)
Hugh Willmott
Responding to Jacques' 'Theorising Knowledge as Work: the Need for a Knowledge Theory of Value'	223	(5)
Richard Hull
Response to Jacques	228	(4)
Mike Chumer
`A Theory in Search of a Problem?': a Response to Roy Jacques' `Theorising Knowledge as Work, the Need for a Knowledge Theory of Value'	232	(3)
Craig Prichard
Roy Jacques writes back	235	(2)
Roy Jacques
Index	237