Managing the Mobile Workforce: Leading, Building, and Sustaining Virtual Teams

by Clemons, David; Kroth, Michael

• ISBN13: 9780071742207
• ISBN10: 0071742204
• Edition: 1st
• Format: Hardcover
• Copyright: 2010-11-05
• Publisher: McGraw-Hill Education

Summary

Real world-proven tools, tips and strategies for hiring, training, supporting, and motivating the modern mobile workforceIDC estimates that mobile workers worldwide will surpass1 billionby 2011. This isn't just a trend, but the direction that business is heading.Managing the Mobile Workforcegives managers and executives at all levels of familiarity with decentralized organizational structures key essentials for coping with this new reality, empowering you to create, sustain, support, and reward a highly passionate and productive mobile work force.A mobile workforce is one in which you cannot just drop by to discuss matters at any given time. So David Clemons, a leading training solutions entrepreneur and innovator, delivers rock-solid guidance on: Recruiting and hiring the right people for mobile work Creating mobile work environment with powerful performance objectives, accountability, and feedback Setting up the right managerial and technological support Strategies for building continual improvement through training and collaboration And the Seven Essentials for a highly productive workforceStories from top execs at Samsung, Verizon, JetBlue, Siemens, and other giants show you how the mobile workforce is changing the very landscape of business-and what you can do starting today to recreate their successes in your own organization.

Author Biography

Author Information
David Clemons is the CEO / Founder of Achieve Labs Inc, a company that designs enterprise solutions for the enterprise mobile workforce.

Michael Kroth (Boise, ID) is an assistant professor of Organizational Learning and Leadership at the University of Idaho, and author or co-author of Career Development Essentials, and other books.

Table of Contents

Acknowledgments	p. v
Introduction: Why Should You Read This Book?	p. vii
Thinking Strategically about the Mobile Workforce	p. 1
Moving to Mobility	p. 3
Creating Mobile Urgency-Let's Get Started!
Discovering a New Workforce Paradigm	p. 21
Check Your Assumptions about the Future at the Virtual Door
Presence	p. 51
Being There Even When You're Not
Trust or Bust	p. 71
Breaking Trust Is the One Thing That Can Immobilize a Mobile Workforce Faster Than a Dropped Call
Strategic Leadership in a Virtual World	p. 93
Creating Sustainable Competitive Advantage
Performance Management and the Mobile Workforce	p. 117
Autonomy or Not Autonomy? That Is the Question	p. 119
The Mobile Performance Management Process	p. 137
Reducing the Distance between Manager and Worker
Hiring and Preparing Great Mobile Talent	p. 157
Getting the Right People on the Virtual Bus
The Eight Principles Model	p. 183
Motivational Tools for Mobile Leaders
Technology, Tools, and Teams	p. 205
Keeping Up with the Phoneses	p. 207
Using Metaskills to Keep Pace with the Increasing Evolution of Hardware and Software
Developing Your Virtual Team	p. 221
Reconfiguring the Process
Notes	p. 245
Index	p. 257
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