Part 1 SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT
1 Introduction to Managing Operations Across the Supply Chain
2 Operations and Supply Chain Strategy
Part 2 FOUNDATIONS OF OPERATIONS MANAGEMENT
3 Managing Processes and Capacity
3 Supplement: Process Mapping and Analysis
4 Product/Process Innovation
5 Manufacturing and Service Process Structures
6 Managing Quality
6 Supplement: Quality Improvement Tools
7 Managing Inventories
8 Lean Systems
Part 3 INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
9 Customer Service Management
10 Sourcing and Supply Management
11 Logistics Management
Part 4 PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
12 Demand Planning: Forecasting and Demand Management
13 Sales and Operations Planning
14 Materials and Resource Requirements Planning
Brief Contents
Part 5 MANAGING CHANGE IN SUPPLY CHAIN OPERATIONS
15 Project Management
15 Supplement: Advanced Methods for Project Scheduling
16 Sustainable Operations Management—Preparing for the Future