Managing Pharmacy Practice: Principles, Strategies, and Systems

by Peterson; Andrew M.

• ISBN13: 9780849314469
• ISBN10: 0849314461
• Format: Hardcover
• Copyright: 3/29/2004
• Publisher: CRC Press

Summary

The myriad changes in health care and health care delivery have transformed the pharmacist's role within those systems. Reflecting these changes, Managing Pharmacy Practice: Principles, Strategies, and Systems delineates the managerial issues pharmacists face today and those that they will face in the future. Highlighting the growing impact of technology throughout pharmacy and healthcare, the book underlines the challenges of this rapidly evolving profession and explores strategies for success.Touching on basic management theory and thoroughly discussing systems theory, the text supplies the groundwork for analyzing managerial systems. This systems approach will allow the reader to understand the contextual relationships between seemingly disparate concepts. For example, the discussion of professionals and their role in society is juxtaposed with discussions of organizational designs and power. With contributions from leaders in fields as diverse as pharmacy, human resources, education, and management writing about their experiences, the book presents a broad overview of the complexities and intricacies inherent in managing systems in pharmacy.

Table of Contents

Introduction to management	1	(11)
Andrew M. Peterson
Systems theory and management	11	(14)
Glenn Rosenthal
Organizational structures	25	(14)
Andrew M. Peterson
David A. Ehlert
Managing professionals	39	(18)
David A. Ehlert
Leadership	57	(10)
Andrew M. Peterson
Employee recruitment, retention, and compensation	67	(32)
Ellen Fernberger
Employee coaching, evaluation, and discipline	99	(22)
Ellen Fernberger
Conflict management	121	(18)
Christy-Lee Lucas
Accounting principles	139	(24)
Robert J. Votta
Purchasing pharmaceuticals	163	(10)
James M. Hoffman
Principles of inventory management	173	(10)
Andrew M. Peterson
Pharmacy and therapeutics committee and formulary management	183	(12)
Andrew M. Peterson
Drug use evaluation	195	(10)
Andrew M. Peterson
Continuous quality improvement	205	(28)
Susan Skledar
Systems of pharmaceutical care	233	(28)
Brian J. Isetts
Medication errors	261	(18)
Patricia C. Kienle
The role of the pharmacist in disease management	279	(18)
Laura T. Pizzi
Jaime B. Howell
Jennifer H. Lofland
The U.S. health care system: health insurance	297	(26)
Barbara J. Plager
Managed care and the pharmacy benefit	323	(18)
F. Randy Vogenberg
Pharmacy practice and health policy within the U.S.: an introduction and overview	341	(28)
Jennifer H. Lofland
Alan Lyles
Pharmacist credentials and accreditation of pharmacy programs	369	(26)
Steven L. Sheaffer
The role of professional organizations and pharmacy practices	395	(32)
Victoria E. Elliott
Corporate compliance programs and pharmacy	427	(20)
Joshua J. Spooner
eHealth	447	(10)
Jacob Mathew
Diana Papshev
Pharmacist workforce challenges	457	(30)
Katherine K. Knapp
Trends in marketing pharmaceuticals	487	(18)
Harold Glass
Index	505